Thingy53: nRF Connect Desktop get error: readFwInfo error (Origin: "Error when starting nrfdl_fw_read_info")

[Tin Truong]

I'm using Programmer App (Windows) to flash FW to Thingy53 but I can't do it with the errors:

Fullscreen Thingy532022-10-21T04_31_50.957Z-log.txt Download

2022-10-21T04:31:51.476Z DEBUG Application data folder: C:\Users\HP\AppData\Roaming\nrfconnect\pc-nrfconnect-programmer
2022-10-21T04:31:51.578Z INFO Using nrf-device-lib-js version: 0.4.13
2022-10-21T04:31:51.579Z INFO Using nrf-device-lib version: 0.12.8
2022-10-21T04:31:51.579Z INFO Using nrfjprog DLL version: 10.16.0
2022-10-21T04:31:51.579Z INFO Using JLink version: JLink_V7.66a
2022-10-21T04:31:51.624Z DEBUG App pc-nrfconnect-programmer v3.0.4 official
2022-10-21T04:31:51.624Z DEBUG App path: C:\Users\HP\.nrfconnect-apps\node_modules\pc-nrfconnect-programmer
2022-10-21T04:31:51.624Z DEBUG nRFConnect 3.12.0, required by the app is (^3.12.0)
2022-10-21T04:31:51.624Z DEBUG nRFConnect path: C:\Users\HP\AppData\Local\Programs\nrfconnect\resources\app.asar
2022-10-21T04:31:51.624Z DEBUG HomeDir: C:\Users\HP
2022-10-21T04:31:51.625Z DEBUG TmpDir: C:\Users\HP\AppData\Local\Temp
2022-10-21T04:31:56.487Z DEBUG Client Id: c93221c6-d0d2-4f9e-bb84-cfa11e1c02f2
2022-10-21T04:31:57.770Z DEBUG Google Analytics for category pc-nrfconnect-programmer has initialized
2022-10-21T04:32:06.307Z DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"architecture","label":"ia32"}
2022-10-21T04:32:06.309Z DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open device","label":"nordicUsb"}
2022-10-21T04:32:06.314Z INFO Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol
2022-10-21T04:32:06.315Z DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open jlink device family","label":"NRF52_FAMILY"}
2022-10-21T04:32:06.316Z DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open jlink device version","label":"nRF52840"}
2022-10-21T04:32:06.317Z DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open jlink device board version","label":"PCA10059"}
2022-10-21T04:32:06.359Z ERROR Error when fetching device versions: readFwInfo error (Origin: "Error when starting nrfdl_fw_read_info")
2022-10-21T04:32:18.253Z DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Close device","label":""}
2022-10-21T04:32:18.255Z INFO Target device closed

[helsing]

Hi Tin,

Did you follow the steps covered in Updating nRF5340 through USB ?

As an alternative, if you have a DK available, you could use that as a programmer (along with a 10-pin cable).

Please let us know if you are still stuck.

Which fw are you trying to load?

[Tin Truong]

Yes, I follow the steps in https://developer.nordicsemi.com/nRF_Connect_SDK/doc/latest/nrf/ug_thingy53_gs.html

I try to flash FW: LBS, Weather Station,.....of Nordic. Is it a bug?

[helsing]

Referring to step 11: Are you able to see "Bootloader Thingy:53 when you are selecting the device? If not, you might need to use an external debugger(for example a DK) to program the device.

[Tin Truong]

I don't see Bootloader Thingy53.

[helsing]

Do you have any DK available?