User in Guernsey cannot connect to the network with NRF9160

[lzpons]

Hi,

I have a customer in Guernsey that received one of our Thingy91 hubs and he's not able to connect.

Here is some troubleshooting facts :

- when he moves to London the device connects successfully

- when he looks to the available networks locally with his iphone, there is actually an LTE network see snapshot.

- if he puts our SIM in his phone, it works properly establishing a connection.

- when he looks to the available networks through the Thingy:91 with the LTE Link Monitor using AT+COPS? command : nothing is reported

What may be wrong with this location? are there "special" LTE networks that the NRF9160 cannot see?

What troubleshooting would you suggest to move ahead?

Thanks for your help

LP

[Susheel Nuguru]

Sorry for the delayed response. We are a bit thinly staffed due to Christmas and New year holidays period in Norway. We will try to get to your question most likely early next week. Thank you for your patience.

[lzpons]

I understand the situation Susheel Nuguru ,

no problem, will wait.

[lzpons]

My turn to apologize for the delays. I am setting the test conditions ready for the user to test in his place.

This takes a while (need an nrf9160-DK to ship there etc..)

Please keep this ticket open, we will update you soon !