PPK2 not detected by device manager / windows 11

[Elias Lima]

Hi,

I just bought a new PPK2. After installing "nRF Connect for Desktop", when I plug USB into PPK2, Windows 11 shows USB Device Not Recognized error.

I tried with different cables and computers with the same error. I believe drivers are missing. Can anyone tell me how to install the correct driver or how to solve the problem?

Thanks.

[Charlie]

Hi Elias,

You do not need a driver for PPK2, it is installed automatically.

1) There are two use ports on PPK2, can you confirm that you are using USB DATA/POWER?

2) Did you test with a Win10 machine?

Best regards,

Charlie

[Elias Lima]

Hi Charlie,

Yes, I'm using Data/Power.

No, I didn't try on Win10.

On device Manager it says:

Unknown USB Device (Device Descriptor Request Failed).

and 

Windows stopped this device because it encountered problems. (Code 43)

I've tried all the suggestions, but I believe it didn't find the correct driver.

I removed all software and reinstalled it without success.

Is there any way to completely remove the software  with all drivers to re-install? If I use the stand uninstall of windows, still a lot of register entrees (REGEDIT).

Only once it worked and I got the report bellow, then it stop working.

Thanks,

Elias

# nRFConnect System Report - 2022-12-16T19-05-39.611Z

- System: System manufacturer System Product Name
- BIOS: American Megatrends Inc. ALASKA - 1072009
- CPU: 1 x Intel Core i7-8700K 3.7 GHz 12 cores (6 physical)
- Memory: 25.4 GB free of 31.9 GB total
- Filesystem: C: (NTFS) 1.8 TB 7.7% used

- OS: Microsoft Windows 11 Pro (10.0.22000) Windows ia32

- Versions
- kernel: 10.0.22000
- git:
- node: 14.16.0
- python: 3.9.10
- python3: 3.10.8
- nrf-device-lib-js: 0.4.13
- nrf-device-lib: 0.12.8
- nrfjprog DLL: 10.16.0
- JLink: JLink_V7.66a

- Connected devices:
- E0A5ABE3F537 : COM6
- : COM1

- Current device:
- name: PPK2
- serialNumber: E0A5ABE3F537
- cores: Unknown
- website: www.nordicsemi.com/.../Power-Profiler-Kit-2

[Turbo J]

Code 43 is the br0ken device code - the device is nor longer able to correctly talk "USB" at all.

I'd try a new USB cable fist, but that code implies hardware problems.