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Brand new Thingy91 getting started not working

Hello,

Just received the Thingy91, I started following this video tutorial: https://www.youtube.com/watch?v=xQ7hDzRULJQ, and a few things didn't go as expected. A few things to add, I am connect via micro-USB cable to a Mac. SW0 SELECT is nRF91. I plugged in the SIM Card. 

1) when updating the modem firmware. I click and hold SW1 and turn on the device to see MCU*** show up. Then by selecting the modem's mfwnrf9160120.zip in the programmer application and clicking write, I receive the following error 

17:50:33.887
Update files regions according to Application core
17:50:33.887
Parse memory regions for file
17:54:04.836
Checking ZIP file: /Users/../mfwnrf9160120.zip
17:54:05.015
File was last modified at 12/31/2022, 5:53:39 PM
17:54:10.333
Modem DFU starts to write...
17:54:10.333
Writing /Users/../mfwnrf9160120.zip to device AE33D***4
17:54:13.797
Target device closed
17:54:19.197
Modem DFU failed with error: async task failure for id: 1613552859 msg: Error when programming through MCUBoot: Unable to program MCUBoot image from buffer.. Error code: 600 (Unknown). (Origin: "Error when running fw program.")
17:54:19.199
async task failure for id: 1613552859 msg: Error when programming through MCUBoot: Unable to program MCUBoot image from buffer.. Error code: 600 (Unknown). (Origin: "Error when running fw program.")
2) iBASIS SIM CARD Activation fail. I follow the same instructions on the video above, but I do not see the next steps and when I refresh I see the following error message:
warningThis sim is not active. Activate
for the record, I am in California for location purposes.  
Not sure if those two are connected but hopefully someone can give me pointers as this is my first Nordic device. 
Best
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