Hello,
I can you please post the output you got when you ran the 'nrf_sniffer_ble.bat --extcap-interfaces' command at step 3 b in Installing the nRF Sniffer capture tool?
Thanks. This confirms the plug-in can communicate with your dev board. Next thing to check is if there are any errors reported in the sniffer log file log.txt in %APPDATA%/Nordic Nordic Semiconductor/Sniffer/logs.
I opned the log.txt:
=====2022-12-22T09:46:27======
STATUS: (c) Nordic Semiconductor ASA 2008-2015
DEBUG: Version: 1.21.2.10
DEBUG: nRFjprog versions installed:
DEBUG: Newest installed:
ERROR: Make sure nrfjprog is installed.
DEBUG: JLinkArm path: C:/Program Files/SEGGER/JLink2/JLinkARM.dll
DEBUG: nRFjprog path: C:/Users/Laura/Desktop/DW1001C/nRF5_SDK_17.1.0_offline_doc/s212/nrfjprog.dll
ERROR: nrfjprog.dll is not correctly installed. Please run the nRF Tools installer to install the newest version.
ERROR: Error loading C:/Users/Laura/Desktop/DW1001C/nRF5_SDK_17.1.0_offline_doc/s212/nrfjprog.dll: Cannot load library C:/Users/Laura/Desktop/DW1001C/nRF5_SDK_17.1.0_offline_doc/s212/nrfjprog.dll: No se puede encontrar el módulo especificado.
ERROR: Make sure nrfjprog is installed.
=====2022-12-22T10:18:50======
STATUS: (c) Nordic Semiconductor ASA 2008-2015
DEBUG: Version: 1.21.2.10
DEBUG: nRFjprog versions installed:
DEBUG: Newest installed:
ERROR: Make sure nrfjprog is installed.
DEBUG: JLinkArm path: C:/Program Files/SEGGER/JLink2/JLinkARM.dll
DEBUG: nRFjprog path: C:/Program Files (x86)/Nordic Semiconductor/nRFgo Studio/nrfjprog.dll
ERROR: nrfjprog.dll is not correctly installed. Please run the nRF Tools installer to install the newest version.
ERROR: Error loading C:/Program Files (x86)/Nordic Semiconductor/nRFgo Studio/nrfjprog.dll: Cannot load library C:/Program Files (x86)/Nordic Semiconductor/nRFgo Studio/nrfjprog.dll: No se puede encontrar el módulo especificado.
ERROR: Make sure nrfjprog is installed.
STATUS: C:/Program Files (x86)/Nordic Semiconductor/nRFgo Studio/nrfutil.exe dfu genpkg C:/Users/Laura/AppData/Local/Temp/TempDFUPackage_I22124.zip --sd-req 0xFFFE --application-version 0 --dev-type 0 --dev-revision 0 --application C:/Users/Laura/Desktop/DW1001C/nrf_sniffer_for_bluetooth_le_4.1.1/hex/sniffer_nrf52dk_nrf52832_4.1.1.hex
STATUS: Zip created at C:/Users/Laura/AppData/Local/Temp/TempDFUPackage_I22124.zip
STATUS: C:/Program Files (x86)/Nordic Semiconductor/nRFgo Studio/nrfutil.exe dfu serial --package=C:/Users/Laura/AppData/Local/Temp/TempDFUPackage_I22124.zip --port=COM8 --baudrate=115200
STATUS: Upgrading target on COM8 with DFU package C:\Users\Laura\AppData\Local\Temp\TempDFUPackage_I22124.zip. Flow control is disabled.
STATUS: Timed out waiting for acknowledgement from device.
STATUS: Failed to upgrade target. Error is: No data received on serial port. Not able to proceed.
STATUS: Possible causes:
STATUS: - bootloader, SoftDevice or application on target does not match the requirements in the DFU package.
STATUS: - baud rate or flow control is not the same as in the target bootloader.
STATUS: - target is not in DFU mode. If using the SDK examples, press Button 4 and RESET and release both to enter DFU mode.
STATUS: C:/Program Files (x86)/Nordic Semiconductor/nRFgo Studio/nrfutil.exe dfu genpkg C:/Users/Laura/AppData/Local/Temp/TempDFUPackage_a22124.zip --sd-req 0xFFFE --application-version 0 --dev-type 0 --dev-revision 0 --application C:/Users/Laura/Desktop/DW1001C/nrf_sniffer_for_bluetooth_le_4.1.1/hex/sniffer_nrf52dk_nrf52832_4.1.1.hex
STATUS: Zip created at C:/Users/Laura/AppData/Local/Temp/TempDFUPackage_a22124.zip
STATUS: C:/Program Files (x86)/Nordic Semiconductor/nRFgo Studio/nrfutil.exe dfu serial --package=C:/Users/Laura/AppData/Local/Temp/TempDFUPackage_a22124.zip --port=COM8 --baudrate=115200
STATUS: Upgrading target on COM8 with DFU package C:\Users\Laura\AppData\Local\Temp\TempDFUPackage_a22124.zip. Flow control is disabled.
STATUS: Timed out waiting for acknowledgement from device.
STATUS: Failed to upgrade target. Error is: No data received on serial port. Not able to proceed.
STATUS: Possible causes:
STATUS: - bootloader, SoftDevice or application on target does not match the requirements in the DFU package.
STATUS: - baud rate or flow control is not the same as in the target bootloader.
STATUS: - target is not in DFU mode. If using the SDK examples, press Button 4 and RESET and release both to enter DFU mode.
STATUS: C:/Program Files (x86)/Nordic Semiconductor/nRFgo Studio/nrfutil.exe dfu genpkg C:/Users/Laura/AppData/Local/Temp/TempDFUPackage_T22124.zip --sd-req 0xFFFE --application-version 0 --dev-type 0 --dev-revision 0 --application C:/Users/Laura/Desktop/DW1001C/nrf_sniffer_for_bluetooth_le_4.1.1/hex/sniffer_nrf52dk_nrf52832_4.1.1.hex
STATUS: Zip created at C:/Users/Laura/AppData/Local/Temp/TempDFUPackage_T22124.zip
STATUS: C:/Program Files (x86)/Nordic Semiconductor/nRFgo Studio/nrfutil.exe dfu serial --package=C:/Users/Laura/AppData/Local/Temp/TempDFUPackage_T22124.zip --port=COM8 --baudrate=9600
=====2023-01-09T08:01:42======
STATUS: (c) Nordic Semiconductor ASA 2008-2015
DEBUG: Version: 1.21.2.10
DEBUG: nRFjprog versions installed:
DEBUG: Newest installed:
ERROR: Make sure nrfjprog is installed.
DEBUG: JLinkArm path: C:/Program Files (x86)/SEGGER/JLink3/JLinkARM.dll
DEBUG: nRFjprog path: C:/Program Files (x86)/Nordic Semiconductor/nRFgo Studio/nrfjprog.dll
ERROR: nrfjprog.dll is not correctly installed. Please run the nRF Tools installer to install the newest version.
ERROR: Error loading C:/Program Files (x86)/Nordic Semiconductor/nRFgo Studio/nrfjprog.dll: Cannot load library C:/Program Files (x86)/Nordic Semiconductor/nRFgo Studio/nrfjprog.dll: No se puede encontrar el módulo especificado.
ERROR: Make sure nrfjprog is installed.
This is the log file for nRF Go studio application, not the sniffer. The log file we are interested in should be located in %APPDATA%/Nordic Semiconductor/Sniffer/logs
This must be the file