Tools in nRF Connect for Desktop v3.12 stuck in loading screen

[BehicMV]

Hi,

When I try to open any application/tool in nRF Connect 3.12, it does stuck in loading screen. I tried reinstalling everything, but it didnt work. I have downgraded the nRF Connect, the result is partially good. Now I have flashing problems like this. What should I do?

[Priyanka]

Hi,

What is the nRF Command Line Tools version that you use? Have you tried upgrading them?

Best Regards,

Priyanka

[BehicMV]

the command line tools are the latest version.

[Priyanka]

Hi,

What OS are you working on? If it's Mac OS, which version is it?

Also, what is your J-Link version?

-Priyanka

[BehicMV]

Sorry for late answer,

Im in Windows 10 and I think my J-link is also latest version. How can i look my j-link version?

[Priyanka]

Hi,

In order to get the J-Link version, just type 'Jlink' in the search bar in Windows and it will show up with the installed version.

What is the path of your nRF Connect SDK, i.e. where is it stored. For eg, I have it installed in a folder called NCS directly under C:/ (C:/NCS)

After downgrading, do you have a problem with any sample that you try? Which DK are you trying it with?

-Priyanka

[BehicMV]

my j-Link version is 7.80, and my sdk is directly in ncs folder. I use the nRF52840 dongle. And I have nearly no problem with this. But it is strange that i cant use the latest nrf connect version

[BehicMV]

Also Im trying to solve the problem that zephyr/battery sample. in this ticket. Is this problem caused by the version of the nRF connect?(I dont think so). And my "zephyr/battery" problem is still active if you can help.

[Priyanka]

Hi,

a new version will be releasing soon, so hopefully the problem will be resolved. Please do try it and let me know how it goes.

-Priyanka