Modem FW 1.3.4 Error 0x10

[mrks115]

Hey,

we're currently testing our devices with Modem FW 1.3.4 / nRF Connect SDK 2.2.0 and have observed the following error:

00:01:37.478 <inf> app_event_manager: e:modem_module_event REQ_DISCONNECT (timeout = 30, lte_lc = offline)
00:01:38.236 <err> nrf_modem: Modem error: 0x10, PC: 0x7ce68
00:01:38.236 <err> lte_lc: Failed to set functional mode. Please check XSYSTEMMODE.
00:01:38.239 <inf> nrf_modem: Modem has faulted, re-initializing

• LTE-M
• Connection was successful before, no other issues
• Data was transferred
• GPS was used in-between
• No PSM/eDRX
• State before error: RRC connected

Does this information help you in any way?
If not, what details will help you further?

Kind regards
Markus

[Didrik Rokhaug]

Hi mrks115 and Achim Kraus,

Unfortunately, we are not able to find the cause of the "Modem error: 0x10, PC: 0x7ce68"-error without a modem trace.

Are either of you able to capture a modem trace where that error occurs?

Best regards,

Didrik

[mrks115]

Regarding this error I also won't investigate further. Seems to be not reproducible.

I'm happy to help where I can, but I also want to emphasize what Achim Kraus  is saying. As a developer, if I see a bug on my desk by chance, I'm glad to provide a modem trace. On field test devices or when colleagues report such an error to me, I unfortunately don't always have the opportunity to reproduce it and I see Nordic as being more obliged here.

[David Bassil]

Hey,

We seem to have the same problem . I would like to report an error that is happening with devices that have very low sleep time intervals ( 3 min or 5 min). After a while of normaly working those devices are crashing with an error shown in screen shot below (UART Logs). I also attached the UART logs in a file, the devices were working fine an after a while they crash ( all cases are with devices with very low sleep time). Once we reset the device it works again. The devices with very low sleep time intervals( 3 to 5minutes) are crashing again. Could you help us here please? we are currently in series production

Fullscreen serial-terminal-29032025_113456.txt Download

I: Modem library successfully shut down
I: new sleep time in seconds : 130 (-49 Elapsed Time in seconds)
I: Alarm set for 130 seconds.
I: Going to deep sleep
uart:~$ *** Booting nRF Connect SDK v2.5.0 ***
W: Reset cause: 163
W: RESET BY PIN
I: Firmware VERSION 3.2.8
I: 2 Sectors of 4096 bytes
I: alloc wra: 0, ea0
I: data wra: 0, 418
I: No Bottle type is selected
W: Please Select Bottle type for accurate Filling Level.
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Display Language is ENGLISH
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Measured Weight: 0 grams
I: Filling Level: 0
I: Voltage: 3958
I:  Battery Percentage: 78%
I: HS4013_ID : -1475241472  |  Temperature is : 21   |   Humidity is : 36
I: Modem FW version: mfw_nrf9160_1.3.5
I: Using LTE LC neighbor search type GCI extended complete for 2 cells
I: Extracted IMEI: [ 359746167113302 ] Device ID : [ gasvisor-ID359746167113302 ]
I: Waiting for network..
+CEREG: 2,"C936","018D3017",7
W: LTE Searching
+CSCON: 1
I: RRC mode: connected
+CGEV: ME PDN ACT 0,0
+CNEC_ESM: 50,0
+CEREG: 5,"C936","018D3017",7,,,"00000000","11100000"
I: Network registration status: Connected - roaming
I: C%XTIME: "40","52309210727240","00"
onnected to Network
I: Waiting for modem to acquire network time...
I: Network time obtained %CCLK: "25/03/29,01:27:30+04",0
OK
I: Current UNIX time: 1743211650013
I: Stored Time in NVS (UNIX)  1743178781995
I: Difference in days: 0.38
I: Not enough time has passed. No location sent.
I: Current RSRP: -93 dBm
I: Current RSRQ: -8 dB
I: Current SNR (Signal to Noise ratio):  35 dB
I: Current Network Band: 20
I: Signal Strength: Fair
I: Signal Quality: Excellent
I: Initializing Iot Connect Init
I: Start IoTConnect_Init
I: Get URL address ...
I: Resolved 52.179.195.5 (AF_INET)
I: Connecting to discovery.iotconnect.io:443
I:   .. OK
I: This is json format
I: Connecting to euagent.iotconnect.io
I:   .. OK
I: Device : 359746167113302 Status :
I:   .. OK
I: Sync_Response_Data Saved
I: Init IoTConnect sdk SUCCESS
I: IPv4 Address found 20.50.65.137
I: MQTT_Init SUCCESS
I: [mqtt_evt_handler:207] MQTT client connected!
I: [mqtt_evt_handler:279] SUBACK packet id: 1234
I: Sensor data is [{"uniqueId":"359746167113302","time":"2025-03-29T01:27:37.000Z","data":{"weightGrams":0,"voltageMillivolts":3958,"fillingLevelPercentage":0,"batteryPercentage
":78,"signalStrengthDbm":-93,"temperatureCelsius":21,"humidityPercentage":36,"cylinderCapacity":0,"cylinderChangedEvent":0,"latitude":0,"longitude":0,"uncertaintyMeters":0,"firm
wareVersion":"3.2.8","hardwareVersion":"7.0"}}]
I: Time Diff : 1743211657
I: Publishing data...
I: getAllTwins Publish
I: [mqtt_evt_handler:270] PUBACK packet id: 1
I: [mqtt_evt_handler:270] PUBACK packet id: 3
I: [mqtt_evt_handler:230] MQTT PUBLISH result=0 len=112
I: Twin_Update_Data Publish
I: Twin_Update_Data Publish
I: [mqtt_evt_handler:230] MQTT PUBLISH result=0 len=0
I: :: sdk is Disconnected From IoTConnect ::
I: [mqtt_evt_handler:214] MQTT client disconnected 0
I: disconnection 0
I: Powering off LTE modem...
+CGEV: ME PDN DEACT 0
+CEREG: 0
I: Network disconnected..!
+CGEV: ME DETACH
+CSCON: 0
I: RRC mode: idle
I: LTE modem is powered off.
I: Deinitializing LTE link controller...
I: LTE link controller deinitialized
I: Modem library successfully shut down
I: new sleep time in seconds : 129 (-50 Elapsed Time in seconds)
I: Alarm set for 129 seconds.
I: Going to deep sleep
uart:~$ *** Booting nRF Connect SDK v2.5.0 ***
W: Reset cause: 163
W: RESET BY PIN
I: Firmware VERSION 3.2.8
I: 2 Sectors of 4096 bytes
I: alloc wra: 0, ea0
I: data wra: 0, 418
I: No Bottle type is selected
W: Please Select Bottle type for accurate Filling Level.
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Display Language is ENGLISH
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Measured Weight: 0 grams
I: Filling Level: 0
I: Voltage: 3958
I:  Battery Percentage: 78%
I: HS4013_ID : -1475241472  |  Temperature is : 21   |   Humidity is : 36
I: Modem FW version: mfw_nrf9160_1.3.5
I: Using LTE LC neighbor search type GCI extended complete for 2 cells
I: Extracted IMEI: [ 359746167113302 ] Device ID : [ gasvisor-ID359746167113302 ]
I: Waiting for network..
+CEREG: 2,"C936","018D3017",7
W: LTE Searching
+CSCON: 1
I: RRC mode: connected
+CGEV: ME PDN ACT 0,0
+CNEC_ESM: 50,0
+CEREG: 5,"C936","018D3017",7,,,"00000000","11100000"
I: Network registration status: Connected - roaming
I: C%XTIME: "40","52309210039240","00"
onnected to Network
I: Waiting for modem to acquire network time...
I: Network time obtained %CCLK: "25/03/29,01:30:32+04",0
OK
I: Current UNIX time: 1743211832013
I: Stored Time in NVS (UNIX)  1743178781995
I: Difference in days: 0.38
I: Not enough time has passed. No location sent.
I: Current RSRP: -93 dBm
I: Current RSRQ: -8 dB
I: Current SNR (Signal to Noise ratio):  34 dB
I: Current Network Band: 20
I: Signal Strength: Fair
I: Signal Quality: Excellent
I: Initializing Iot Connect Init
I: Start IoTConnect_Init
I: Get URL address ...
I: Resolved 52.179.195.5 (AF_INET)
I: Connecting to discovery.iotconnect.io:443
I:   .. OK
I: This is json format
I: Connecting to euagent.iotconnect.io
I:   .. OK
I: Device : 359746167113302 Status :
I:   .. OK
I: Sync_Response_Data Saved
I: Init IoTConnect sdk SUCCESS
I: IPv4 Address found 20.50.65.137
I: MQTT_Init SUCCESS
I: [mqtt_evt_handler:207] MQTT client connected!
I: [mqtt_evt_handler:279] SUBACK packet id: 1234
I: Sensor data is [{"uniqueId":"359746167113302","time":"2025-03-29T01:30:40.000Z","data":{"weightGrams":0,"voltageMillivolts":3958,"fillingLevelPercentage":0,"batteryPercentage
":78,"signalStrengthDbm":-93,"temperatureCelsius":21,"humidityPercentage":36,"cylinderCapacity":0,"cylinderChangedEvent":0,"latitude":0,"longitude":0,"uncertaintyMeters":0,"firm
wareVersion":"3.2.8","hardwareVersion":"7.0"}}]
I: Time Diff : 1743211840
I: Publishing data...
I: [mqtt_evt_handler:214] MQTT client disconnected -128
E: Cmmand send failed
E: getAllTwins Publish Failed
+CSCON: 0
I: RRC mode: idle
E: ERROR: mqtt_live -128
E: ERROR: mqtt_live -128
E: ERROR: mqtt_live -128
E: ERROR: mqtt_live -128
I: :: sdk is Disconnected From IoTConnect ::
I: disconnection -128
+CGEV: ME PDN DEACT 0
+CSCON: 1
I: RRC mode: connected
+CEREG: 0
I: Network disconnected..!
+CGEV: ME DETACH
+CSCON: 0
I: RRC mode: idle
I: Waiting for network..
+CEREG: 2,"C936","018D3017",7
W: LTE Searching
+CSCON: 1
I: RRC mode: connected
+CGEV: ME PDN ACT 0,0
+CNEC_ESM: 50,0
+CEREG: 5,"C936","018D3017",7,,,"00000000","11100000"
I: Network registration status: Connected - roaming
I: C%XTIME: "40","52309210133240","00"
onnected to Network
I: Current RSRP: -93 dBm
I: Current RSRQ: -7 dB
I: Current SNR (Signal to Noise ratio):  34 dB
I: Current Network Band: 20
I: Signal Strength: Fair
I: Signal Quality: Excellent
I: Initializing Iot Connect Init
I: Start IoTConnect_Init
I: Get URL address ...
I: Resolved 52.179.195.5 (AF_INET)
I: Connecting to discovery.iotconnect.io:443
I:   .. OK
I: This is json format
I: Connecting to euagent.iotconnect.io
I:   .. OK
I: Device : 359746167113302 Status :
I:   .. OK
I: Sync_Response_Data Saved
I: Init IoTConnect sdk SUCCESS
I: IPv4 Address found 20.50.65.137
I: MQTT_Init SUCCESS
I: [mqtt_evt_handler:207] MQTT client connected!
I: [mqtt_evt_handler:279] SUBACK packet id: 1234
I: Sensor data is
uart:~$ *** Booting nRF Connect SDK v2.5.0 ***
W: Reset cause: 163
W: RESET BY PIN
I: Firmware VERSION 3.2.8
I: 2 Sectors of 4096 bytes
I: alloc wra: 0, ea0
I: data wra: 0, 418
I: No Bottle type is selected
W: Please Select Bottle type for accurate Filling Level.
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Display Language is ENGLISH
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Measured Weight: 0 grams
I: Filling Level: 0
I: Voltage: 3957
I:  Battery Percentage: 77%
I: HS4013_ID : -1475241472  |  Temperature is : 22   |   Humidity is : 35
I: Modem FW version: mfw_nrf9160_1.3.5
I: Using LTE LC neighbor search type GCI extended complete for 2 cells
I: Extracted IMEI: [ 359746167113302 ] Device ID : [ gasvisor-ID359746167113302 ]
I: Waiting for network..
+CEREG: 2,"C936","018D3017",7
W: LTE Searching
+CSCON: 1
I: RRC mode: connected
+CGEV: ME PDN ACT 0,0
+CNEC_ESM: 50,0
+CEREG: 5,"C936","018D3017",7,,,"00000000","11100000"
I: Network registration status: Connected - roaming
I: C%XTIME: "40","52309210130540","00"
onnected to Network
I: Waiting for modem to acquire network time...
I: Network time obtained %CCLK: "25/03/29,01:31:53+04",0
OK
I: Current UNIX time: 1743211913013
I: Stored Time in NVS (UNIX)  1743178781995
I: Difference in days: 0.38
I: Not enough time has passed. No location sent.
I: Current RSRP: -91 dBm
I: Current RSRQ: -7 dB
I: Current SNR (Signal to Noise ratio):  37 dB
I: Current Network Band: 20
I: Signal Strength: Fair
I: Signal Quality: Excellent
I: Initializing Iot Connect Init
I: Start IoTConnect_Init
I: Get URL address ...
I: Resolved 52.179.195.5 (AF_INET)
I: Connecting to discovery.iotconnect.io:443
I:   .. OK
I: This is json format
I: Connecting to euagent.iotconnect.io
I:   .. OK
I: Device : 359746167113302 Status :
I:   .. OK
I: Sync_Response_Data Saved
I: Init IoTConnect sdk SUCCESS
I: IPv4 Address found 20.50.65.137
I: MQTT_Init SUCCESS
E: MQTT connect failed 5
I: [mqtt_evt_handler:214] MQTT client disconnected -111
E: ERROR: mqtt_input -111
E: Error : IoTConnect_Connect Fail
+CSCON: 0
I: RRC mode: idle
E: ERROR: mqtt_live -128
E: MQTT Connection Failed
I: Trying to reinit IotConnect MQTT Connection
I: :: sdk is Disconnected From IoTConnect ::
I: disconnection -128
+CGEV: ME PDN DEACT 0
+CSCON: 1
I: RRC mode: connected
+CEREG: 0
I: Network disconnected..!
+CGEV: ME DETACH
+CSCON: 0
I: RRC mode: idle
I: Waiting for network..
+CEREG: 2,"C936","018D3017",7
W: LTE Searching
+CSCON: 1
I: RRC mode: connected
+CGEV: ME PDN ACT 0,0
+CNEC_ESM: 50,0
+CEREG: 5,"C936","018D3017",7,,,"00000000","11100000"
I: Network registration status: Connected - roaming
I: Co%XTIME: "40","52309210233440","00"
nnected to Network
I: Current RSRP: -90 dBm
I: Current RSRQ: -8 dB
I: Current SNR (Signal to Noise ratio):  37 dB
I: Current Network Band: 20
I: Signal Strength: Fair
I: Signal Quality: Excellent
I: Initializing Iot Connect Init
I: Start IoTConnect_Init
I: Get URL address ...
I: Resolved 52.179.195.5 (AF_INET)
I: Connecting to discovery.iotconnect.io:443
I:   .. OK
I: This is json format
I: Connecting to euagent.iotconnect.io
I:   .. OK
I: Device : 359746167113302 Status :
I:   .. OK
I: Sync_Response_Data Saved
I: Init IoTConnect sdk SUCCESS
I: IPv4 Address found 20.50.65.137
I: MQTT_Init SUCCESS
I: [mqtt_evt_handler:207] MQTT client connected!
I: [mqtt_evt_handler:279] SUBACK packet id: 1234
I: Sensor data is [{"uniqueId":"359746167113302","time":"2025-03-29T01:32:51.000Z","data":{"weightGrams":0,"voltageMillivolts":3957,"fillingLevelPercentage":0,"batteryPercentage
":77,"signalStrengthDbm":-90,"temperatureCelsius":22,"humidityPercentage":35,"cylinderCapacity":0,"cylinderChangedEvent":0,"latitude":0,"longitude":0,"uncertaintyMeters":0,"firm
wareVersion":"3.2.8","hardwareVersion":"7.0"}}]
I: Time Diff : 1743211971
I: Publishing data...
uart:~$ *** Booting nRF Connect SDK v2.5.0 ***
W: Reset cause: 163
W: RESET BY PIN
I: Firmware VERSION 3.2.8
I: 2 Sectors of 4096 bytes
I: alloc wra: 0, ea0
I: data wra: 0, 418
I: No Bottle type is selected
W: Please Select Bottle type for accurate Filling Level.
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Display Language is ENGLISH
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Measured Weight: 0 grams
I: Filling Level: 0
I: Voltage: 3957
I:  Battery Percentage: 77%
I: HS4013_ID : -1475241472  |  Temperature is : 22   |   Humidity is : 35
I: Modem FW version: mfw_nrf9160_1.3.5
I: Using LTE LC neighbor search type GCI extended complete for 2 cells
I: Extracted IMEI: [ 359746167113302 ] Device ID : [ gasvisor-ID359746167113302 ]
I: Waiting for network..
+CEREG: 2,"C936","018D3017",7
W: LTE Searching
+CSCON: 1
I: RRC mode: connected
+CGEV: ME PDN ACT 0,0
+CNEC_ESM: 50,0
+CEREG: 5,"C936","018D3017",7,,,"00000000","11100000"
I: Network registration status: Connected - roaming
I: Co%XTIME: "40","52309210337040","00"
nnected to Network
I: Waiting for modem to acquire network time...
I: Network time obtained %CCLK: "25/03/29,01:33:10+04",0
OK
I: Current UNIX time: 1743211990012
I: Stored Time in NVS (UNIX)  1743178781995
I: Difference in days: 0.38
I: Not enough time has passed. No location sent.
I: Current RSRP: -93 dBm
I: Current RSRQ: -7 dB
I: Current SNR (Signal to Noise ratio):  34 dB
I: Current Network Band: 20
I: Signal Strength: Fair
I: Signal Quality: Excellent
I: Initializing Iot Connect Init
I: Start IoTConnect_Init
I: Get URL address ...
I: Resolved 52.179.195.5 (AF_INET)
I: Connecting to discovery.iotconnect.io:443
I:   .. OK
I: This is json format
I: Connecting to euagent.iotconnect.io
I:   .. OK
I: Device : 359746167113302 Status :
I:   .. OK
I: Sync_Response_Data Saved
I: Init IoTConnect sdk SUCCESS
I: IPv4 Address found 20.50.65.137
I: MQTT_Init SUCCESS
I: [mqtt_evt_handler:207] MQTT client connected!
I: [mqtt_evt_handler:279] SUBACK packet id: 1234
I: Sensor data is [{"uniqueId":"359746167113302","time":"2025-03-29T01:33:17.000Z","data":{"weightGrams":0,"voltageMillivolts":3957,"fillingLevelPercentage":0,"batteryPercentage
":77,"signalStrengthDbm":-93,"temperatureCelsius":22,"humidityPercentage":35,"cylinderCapacity":0,"cylinderChangedEvent":0,"latitude":0,"longitude":0,"uncertaintyMeters":0,"firm
wareVersion":"3.2.8","hardwareVersion":"7.0"}}]
I: Time Diff : 1743211997
I: Publishing data...
I: getAllTwins Publish
I: [mqtt_evt_handler:270] PUBACK packet id: 1
I: [mqtt_evt_handler:270] PUBACK packet id: 3
I: [mqtt_evt_handler:230] MQTT PUBLISH result=0 len=112
I: Twin_Update_Data Publish
I: Twin_Update_Data Publish
I: [mqtt_evt_handler:230] MQTT PUBLISH result=0 len=0
I: :: sdk is Disconnected From IoTConnect ::
I: [mqtt_evt_handler:214] MQTT client disconnected 0
I: disconnection 0
I: Powering off LTE modem...
+CGEV: ME PDN DEACT 0
+CEREG: 0
I: Network disconnected..!
+CGEV: ME DETACH
+CSCON: 0
I: RRC mode: idle
I: LTE modem is powered off.
I: Deinitializing LTE link controller...
I: LTE link controller deinitialized
I: Modem library successfully shut down
I: new sleep time in seconds : 133 (-46 Elapsed Time in seconds)
I: Alarm set for 133 seconds.
I: Going to deep sleep
uart:~$ *** Booting nRF Connect SDK v2.5.0 ***
W: Reset cause: 163
W: RESET BY PIN
I: Firmware VERSION 3.2.8
I: 2 Sectors of 4096 bytes
I: alloc wra: 0, ea0
I: data wra: 0, 418
I: No Bottle type is selected
W: Please Select Bottle type for accurate Filling Level.
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Display Language is ENGLISH
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Measured Weight: 0 grams
I: Filling Level: 0
I: Voltage: 3957
I:  Battery Percentage: 77%
I: HS4013_ID : -1475241472  |  Temperature is : 21   |   Humidity is : 36
I: Modem FW version: mfw_nrf9160_1.3.5
I: Using LTE LC neighbor search type GCI extended complete for 2 cells
I: Extracted IMEI: [ 359746167113302 ] Device ID : [ gasvisor-ID359746167113302 ]
I: Waiting for network..
+CEREG: 2,"C936","018D3017",7
W: LTE Searching
+CSCON: 1
I: RRC mode: connected
+CGEV: ME PDN ACT 0,0
+CNEC_ESM: 50,0
+CEREG: 5,"C936","018D3017",7,,,"00000000","11100000"
I: Network registration status: Connected - roaming
I: C%XTIME: "40","52309210631140","00"
onnected to Network
I: Waiting for modem to acquire network time...
I: Network time obtained %CCLK: "25/03/29,01:36:14+04",0
OK
I: Current UNIX time: 1743212174013
I: Stored Time in NVS (UNIX)  1743178781995
I: Difference in days: 0.39
I: Not enough time has passed. No location sent.
I: Current RSRP: -93 dBm
I: Current RSRQ: -8 dB
I: Current SNR (Signal to Noise ratio):  34 dB
I: Current Network Band: 20
I: Signal Strength: Fair
I: Signal Quality: Excellent
I: Initializing Iot Connect Init
I: Start IoTConnect_Init
I: Get URL address ...
I: Resolved 52.179.195.5 (AF_INET)
I: Connecting to discovery.iotconnect.io:443
E: connect() failed, err: 116  |  -1    FD   0
E: Base_url is NULL
E: Failed to Init IoTConnect sdk
I: :: sdk is Disconnected From IoTConnect ::
I: disconnection -128
+CGEV: ME PDN DEACT 0
+CEREG: 0
I: Network disconnected..!
+CGEV: ME DETACH
+CSCON: 0
I: RRC mode: idle
I: Retrying ----------
I: Waiting for network..
+CEREG: 2,"C936","018D3017",7
W: LTE Searching
+CSCON: 1
I: RRC mode: connected
+CGEV: ME PDN ACT 0,0
+CNEC_ESM: 50,0
+CEREG: 5,"C936","018D3017",7,,,"00000000","11100000"
I: Network registration status: Connected - roaming
I: Con%XTIME: "40","52309210636340","00"
nected to Network
I: Current RSRP: -93 dBm
I: Current RSRQ: -8 dB
I: Current SNR (Signal to Noise ratio):  35 dB
I: Current Network Band: 20
I: Signal Strength: Fair
I: Signal Quality: Excellent
I: Initializing Iot Connect Init
I: Start IoTConnect_Init
I: Get URL address ...
I: Resolved 52.179.195.5 (AF_INET)
I: Connecting to discovery.iotconnect.io:443
I:   .. OK
I: This is json format
I: Connecting to euagent.iotconnect.io
I:   .. OK
I: Device : 359746167113302 Status :
I:   .. OK
I: Sync_Response_Data Saved
I: Init IoTConnect sdk SUCCESS
I: IPv4 Address found 20.50.65.137
I: MQTT_Init SUCCESS
I: [mqtt_evt_handler:207] MQTT client connected!
I: [mqtt_evt_handler:279] SUBACK packet id: 1234
I: Sensor data is [{"uniqueId":"359746167113302","time":"2025-03-29T01:36:43.000Z","data":{"weightGrams":0,"voltageMillivolts":3957,"fillingLevelPercentage":0,"batteryPercentage
":77,"signalStrengthDbm":-93,"temperatureCelsius":21,"humidityPercentage":36,"cylinderCapacity":0,"cylinderChangedEvent":0,"latitude":0,"longitude":0,"uncertaintyMeters":0,"firm
wareVersion":"3.2.8","hardwareVersion":"7.0"}}]
I: Time Diff : 1743212203
I: Publishing data...
I: getAllTwins Publish
I: [mqtt_evt_handler:270] PUBACK packet id: 1
I: [mqtt_evt_handler:270] PUBACK packet id: 3
I: [mqtt_evt_handler:230] MQTT PUBLISH result=0 len=112
I: Twin_Update_Data Publish
I: Twin_Update_Data Publish
I: [mqtt_evt_handler:230] MQTT PUBLISH result=0 len=0
I: :: sdk is Disconnected From IoTConnect ::
I: [mqtt_evt_handler:214] MQTT client disconnected 0
I: disconnection 0
I: Powering off LTE modem...
+CGEV: ME PDN DEACT 0
+CEREG: 0
I: Network disconnected..!
+CGEV: ME DETACH
+CSCON: 0
I: RRC mode: idle
I: LTE modem is powered off.
I: Deinitializing LTE link controller...
I: LTE link controller deinitialized
I: Modem library successfully shut down
I: new sleep time in seconds : 107 (-72 Elapsed Time in seconds)
I: Alarm set for 107 seconds.
I: Going to deep sleep
uart:~$ *** Booting nRF Connect SDK v2.5.0 ***
W: Reset cause: 163
W: RESET BY PIN
I: Firmware VERSION 3.2.8
I: 2 Sectors of 4096 bytes
I: alloc wra: 0, ea0
I: data wra: 0, 418
I: No Bottle type is selected
W: Please Select Bottle type for accurate Filling Level.
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Display Language is ENGLISH
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Measured Weight: 0 grams
I: Filling Level: 0
I: Voltage: 3958
I:  Battery Percentage: 78%
I: HS4013_ID : -1475241472  |  Temperature is : 21   |   Humidity is : 36
I: Modem FW version: mfw_nrf9160_1.3.5
I: Using LTE LC neighbor search type GCI extended complete for 2 cells
I: Extracted IMEI: [ 359746167113302 ] Device ID : [ gasvisor-ID359746167113302 ]
I: Waiting for network..
+CEREG: 2,"C936","018D3017",7
W: LTE Searching
+CSCON: 1
I: RRC mode: connected
+CGEV: ME PDN ACT 0,0
+CNEC_ESM: 50,0
+CEREG: 5,"C936","018D3017",7,,,"00000000","11100000"
I: Network registration status: Connected - roaming
I: Co%XTIME: "40","52309210931140","00"
nnected to Network
I: Waiting for modem to acquire network time...
I: Network time obtained %CCLK: "25/03/29,01:39:14+04",0
OK
I: Current UNIX time: 1743212354013
I: Stored Time in NVS (UNIX)  1743178781995
I: Difference in days: 0.39
I: Not enough time has passed. No location sent.
I: Current RSRP: -91 dBm
I: Current RSRQ: -8 dB
I: Current SNR (Signal to Noise ratio):  36 dB
I: Current Network Band: 20
I: Signal Strength: Fair
I: Signal Quality: Excellent
I: Initializing Iot Connect Init
I: Start IoTConnect_Init
I: Get URL address ...
I: Resolved 52.179.195.5 (AF_INET)
I: Connecting to discovery.iotconnect.io:443
I:   .. OK
I: This is json format
I: Connecting to euagent.iotconnect.io
I:   .. OK
I: Device : 359746167113302 Status :
I:   .. OK
I: Sync_Response_Data Saved
I: Init IoTConnect sdk SUCCESS
I: IPv4 Address found 20.50.65.137
I: MQTT_Init SUCCESS
I: [mqtt_evt_handler:207] MQTT client connected!
I: [mqtt_evt_handler:279] SUBACK packet id: 1234
I: Sensor data is [{"uniqueId":"359746167113302","time":"2025-03-29T01:39:21.000Z","data":{"weightGrams":0,"voltageMillivolts":3958,"fillingLevelPercentage":0,"batteryPercentage
":78,"signalStrengthDbm":-91,"temperatureCelsius":21,"humidityPercentage":36,"cylinderCapacity":0,"cylinderChangedEvent":0,"latitude":0,"longitude":0,"uncertaintyMeters":0,"firm
wareVersion":"3.2.8","hardwareVersion":"7.0"}}]
I: Time Diff : 1743212361
I: Publishing data...
I: getAllTwins Publish
I: [mqtt_evt_handler:270] PUBACK packet id: 1
I: [mqtt_evt_handler:270] PUBACK packet id: 3
I: [mqtt_evt_handler:230] MQTT PUBLISH result=0 len=112
I: Twin_Update_Data Publish
I: Twin_Update_Data Publish
I: [mqtt_evt_handler:230] MQTT PUBLISH result=0 len=0
I: :: sdk is Disconnected From IoTConnect ::
I: [mqtt_evt_handler:214] MQTT client disconnected 0
I: disconnection 0
I: Powering off LTE modem...
+CGEV: ME PDN DEACT 0
+CEREG: 0
I: Network disconnected..!
+CGEV: ME DETACH
+CSCON: 0
I: RRC mode: idle
I: LTE modem is powered off.
I: Deinitializing LTE link controller...
I: LTE link controller deinitialized
I: Modem library successfully shut down
I: new sleep time in seconds : 130 (-49 Elapsed Time in seconds)
I: Alarm set for 130 seconds.
I: Going to deep sleep
uart:~$ *** Booting nRF Connect SDK v2.5.0 ***
W: Reset cause: 163
W: RESET BY PIN
I: Firmware VERSION 3.2.8
I: 2 Sectors of 4096 bytes
I: alloc wra: 0, ea0
I: data wra: 0, 418
I: No Bottle type is selected
W: Please Select Bottle type for accurate Filling Level.
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Display Language is ENGLISH
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Measured Weight: 0 grams
I: Filling Level: 0
I: Voltage: 3958
I:  Battery Percentage: 78%
I: HS4013_ID : -1475241472  |  Temperature is : 21   |   Humidity is : 36
I: Modem FW version: mfw_nrf9160_1.3.5
I: Using LTE LC neighbor search type GCI extended complete for 2 cells
I: Extracted IMEI: [ 359746167113302 ] Device ID : [ gasvisor-ID359746167113302 ]
I: Waiting for network..
+CEREG: 2,"C936","018D3017",7
W: LTE Searching
+CSCON: 1
I: RRC mode: connected
+CGEV: ME PDN ACT 0,0
+CNEC_ESM: 50,0
+CEREG: 5,"C936","018D3017",7,,,"00000000","11100000"
I: Network registration status: Connected - roaming
I: Connec%XTIME: "40","52309210241140","00"
ted to Network
I: Waiting for modem to acquire network time...
I: Network time obtained %CCLK: "25/03/29,01:42:14+04",0
OK
I: Current UNIX time: 1743212534012
I: Stored Time in NVS (UNIX)  1743178781995
I: Difference in days: 0.39
I: Not enough time has passed. No location sent.
I: Current RSRP: -93 dBm
I: Current RSRQ: -8 dB
I: Current SNR (Signal to Noise ratio):  33 dB
I: Current Network Band: 20
I: Signal Strength: Fair
I: Signal Quality: Excellent
I: Initializing Iot Connect Init
I: Start IoTConnect_Init
I: Get URL address ...
I: Resolved 52.179.195.5 (AF_INET)
I: Connecting to discovery.iotconnect.io:443
I:   .. OK
I: This is json format
I: Connecting to euagent.iotconnect.io
I:   .. OK
I: Device : 359746167113302 Status :
I:   .. OK
I: Sync_Response_Data Saved
I: Init IoTConnect sdk SUCCESS
I: IPv4 Address found 20.50.65.137
I: MQTT_Init SUCCESS
I: [mqtt_evt_handler:207] MQTT client connected!
I: [mqtt_evt_handler:279] SUBACK packet id: 1234
I: Sensor data is [{"uniqueId":"359746167113302","time":"2025-03-29T01:42:21.000Z","data":{"weightGrams":0,"voltageMillivolts":3958,"fillingLevelPercentage":0,"batteryPercentage
":78,"signalStrengthDbm":-93,"temperatureCelsius":21,"humidityPercentage":36,"cylinderCapacity":0,"cylinderChangedEvent":0,"latitude":0,"longitude":0,"uncertaintyMeters":0,"firm
wareVersion":"3.2.8","hardwareVersion":"7.0"}}]
I: Time Diff : 1743212541
I: Publishing data...
I: getAllTwins Publish
I: [mqtt_evt_handler:270] PUBACK packet id: 1
I: [mqtt_evt_handler:270] PUBACK packet id: 3
I: [mqtt_evt_handler:230] MQTT PUBLISH result=0 len=112
I: Twin_Update_Data Publish
I: Twin_Update_Data Publish
I: [mqtt_evt_handler:230] MQTT PUBLISH result=0 len=0
I: :: sdk is Disconnected From IoTConnect ::
I: [mqtt_evt_handler:214] MQTT client disconnected 0
I: disconnection 0
I: Powering off LTE modem...
+CGEV: ME PDN DEACT 0
+CEREG: 0
I: Network disconnected..!
+CGEV: ME DETACH
+CSCON: 0
I: RRC mode: idle
I: LTE modem is powered off.
I: Deinitializing LTE link controller...
I: LTE link controller deinitialized
I: Modem library successfully shut down
I: new sleep time in seconds : 130 (-49 Elapsed Time in seconds)
I: Alarm set for 130 seconds.
I: Going to deep sleep
uart:~$ *** Booting nRF Connect SDK v2.5.0 ***
W: Reset cause: 163
W: RESET BY PIN
I: Firmware VERSION 3.2.8
I: 2 Sectors of 4096 bytes
I: alloc wra: 0, ea0
I: data wra: 0, 418
I: No Bottle type is selected
W: Please Select Bottle type for accurate Filling Level.
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Display Language is ENGLISH
I: Calibration data SLOP [0.000000] OFFSET [0]
I: Measured Weight: 0 grams
I: Filling Level: 0
I: Voltage: 3958
I:  Battery Percentage: 78%
I: HS4013_ID : -1475241472  |  Temperature is : 21   |   Humidity is : 36
I: Modem FW version: mfw_nrf9160_1.3.5
I: Using LTE LC neighbor search type GCI extended complete for 2 cells
I: Extracted IMEI: [ 359746167113302 ] Device ID : [ gasvisor-ID359746167113302 ]
I: Waiting for network..
E: Modem has crashed, reason 0x10, PC: 0x9a776
I: Modem has crashed, re-initializing
E: Failed to set functional mode. Please check XSYSTEMMODE.

[dejans]

Hi David Bassil ,

This ticket is quite old. Please open new ticket and provide all relevant information (including logs) there. In addition, please provide modem trace for investigating the issue.

Best regards,
Dejan

[David Bassil]

hey Dejans,

I already did. this is the my  Case ID : 343162

could you please check it

[dejans]

Hi,

David Bassil said:

I already did. this is the my  Case ID : 343162

Thank you for letting me know.

David Bassil said:

could you please check it

One of our engineers will look into this issue soon.
Please do not forget to upload modem trace.

Best regards,
Dejan

[David Bassil]

we do not have a modem trace right now. we will try to get it

[dejans]

Hi,

David Bassil said:

we do not have a modem trace right now. we will try to get it

Hopefully, you will be able to capture it. When you have it, please upload it to your other ticket and continue discussion there.

Best regards,
Dejan

[David Bassil]

Please check the error we are getting also before you get from us the traces. There are devices that are stopping that are customer site with this error. this comes from Nordic site. its not an application error

[Achim Kraus]

From the experience in the past years, I guess there is just not enough information, that Nordic will be able to check something. As I wrote two years ago, the users will in many cases not be able to provide traces for issues, which occurs only rarely.

I also answered on your new ticket. I recommend that you try to use a newer mfw and NCS versions, though that may have fixed your issue in the meantime (even if the 1.3.5/2.5.0 used by you is already newer than the one of this ticket).

In my case mfw 1.3.6/7 and NCS 2.6.0-4 runs pretty stable, I haven't seen the "modem crashed" with them.

(NCS 2.9.1 runs so far also well on my side, but that's too short to say too much.)