LTE connected but cannot able nto connect AWS.

[Jagadish M]

Hi,

we are using nrf9160 custom board. Modem connected to LTE network but it is not connected to AWS cloud service. It's giving the -111 error, means connection refused. But with same esim card connected to AWS modem version of 1.2.3. 

[Charlie]

Hi Jagadish,

1) 14:24:22.878 -> %CESQ: 39,1,10,1 shows RSRP is -101, which is not very good. It may be because you are far away from a cell station. You can do a comparation with nRF9160DK.

2) Ok, my colleague has started to review your case now.

3) Again, a mode trace would be very helpful to understand what happens in the communication traffic. I am looking forward to it. Just let me know if you need help. nRF9160DK may be a good start to try, so you can identify if it is hardware difference block modem track collection.

Best regard,

Charlie

[Jagadish M]

Hi Charlie,

As per previous reply I have taken nrf9160dk modem trace logs with E-sim

please find the below nrf9160dk modem logs with E-sim to compare with our custom board modem trace logs

please check it  and if any issue is their let know 

09:58:54.923 -> AT
09:58:54.923 -> OK
09:59:21.111 -> AT+CFUN=1
09:59:21.111 -> OK
09:59:32.779 -> AT+CFUN?
09:59:32.779 -> +CFUN: (0,1,2,4,20,21,30,31,40,41,44)
09:59:32.779 -> OK
10:00:05.575 -> AT++CGSN=1
10:00:05.575 -> +CGSN: "351358812705074"
10:00:05.575 -> OK
10:00:20.109 -> AT+CGMI
10:00:20.109 -> Nordic Semiconductor ASA
10:00:20.109 -> OK
10:00:52.251 -> AT+CGMM
10:00:52.251 -> nRF9160-SICA
10:00:52.251 -> OK
10:01:11.770 -> AT+CEMODE?
10:01:11.770 -> +CEMODE: 2
10:01:11.770 -> OK
10:01:33.708 -> AT%XCBAND?
10:02:01.678 -> ERROR
10:02:25.714 -> mfw_nrf9160_1.3.2
10:02:25.761 -> OK
10:03:41.818 -> +CEMODE: 2
10:03:41.818 -> OK
10:03:55.892 -> AT+CMEE?
10:04:15.413 -> +CMEE: 0
10:04:15.413 -> OK
10:04:25.434 -> AT+CMEE=1
10:04:25.434 -> OK
10:04:41.865 -> AT+CNEC?
10:04:41.865 -> +CNEC: 0
10:04:41.865 -> OK
10:10:46.818 -> AT+CNEC=24
10:10:46.818 -> OK
10:11:08.234 -> AT+CGEREP?
10:11:08.234 -> +CGEREP: 0,0
10:11:08.234 -> OK
10:11:21.871 -> AT+CGDCONT?
10:11:21.871 -> +CGDCONT: 0,"IP","wlapn.com","10.111.106.72",0,0
10:11:21.871 -> OK
10:11:44.279 -> AT+CGACT?
10:11:44.279 -> +CGACT: 0,1
10:11:44.279 -> OK
10:11:57.901 -> AT+CGEREP=1
10:11:57.901 -> OK
10:12:25.300 -> AT+CIND=1,1,1
10:12:25.300 -> +CME ERROR: 0
10:12:38.490 -> OK
10:12:54.081 -> AT+CEREG=5
10:12:54.081 -> OK
10:13:16.348 -> AT+CEREG?
10:13:16.348 -> +CEREG: 5,5,"5604","0052C017",7,,,"11100000","11100000"
10:13:16.395 -> OK
10:13:28.996 -> AT+COPS=3,2
10:13:28.996 -> OK
10:13:48.618 -> AT%XCBAND
10:13:48.618 -> %XCBAND: 20
10:13:48.618 -> OK
10:14:04.636 -> AT+CGDCONT?
10:14:04.636 -> +CGDCONT: 0,"IP","wlapn.com","10.111.106.72",0,0
10:14:04.636 -> OK
10:14:19.354 -> AT+CGACT?
10:14:19.354 -> +CGACT: 0,1
10:14:19.354 -> OK
10:14:34.603 -> AT%CESQ=1
10:14:34.603 -> OK
10:14:34.931 -> AT+CESQ
10:14:34.931 -> %CESQ: 33,1,8,1
10:15:05.839 -> +CESQ: 99,99,255,255,7,34
10:15:05.886 -> OK
10:15:28.663 -> %CESQ: 30,1,2,0
10:16:00.410 -> AT%XSIM=1
10:16:00.410 -> OK
10:16:11.254 -> AT%XSIM?
10:16:11.254 -> %XSIM: 1
10:16:11.300 -> OK
10:16:24.973 -> %CESQ: 35,1,9,1
10:16:26.935 -> AT+CPIN?
10:16:26.935 -> +CPIN: READY
10:16:26.935 -> OK
10:16:58.025 -> AT+CPINR="SIM PIN"
10:16:58.025 -> +CPINR: "SIM PIN",3
10:16:58.025 -> OK
10:17:32.697 -> AT+CIMI
10:17:32.697 -> 206018130251422
10:17:32.697 -> OK

 

Thanks 

[Charlie]

The previous modem trace is empty.

Best regards,

Charlie

[Jagadish M]

Hi charlie,

Sorry for mistake the logs which i have sent in previous reply is to compare our custom board logs (AT+CFUN=1 and AT+CFUN?) with  nrf9160dk(Development kit) logs.

please look into previous reply AT commands logs.

please compare those both AT logs and let us know the issue.

Thanks 

[Jagadish M]

Hi charlie,

Waiting for your response.

[Charlie]

Modem trace is different from log output. Please record a valid modem trace recording from your issue device and share it with me.

Try to use nRF9160DK to record modem trace first they try with your device.

Best regards,

Charlie

[Jagadish M]

Hi charlie,

trace-2023-02-07T10-33-48.624Z.bin

Please find the modem tracings.

[Charlie]

Hi Jagadish,

If you convert the file with Trace Collector V2 preview to PCAP and open it with Wireshark. You would be able to find It is still empty. Did you try nRF9160DK first and follow the steps mentioned in the documents? Let me know if you can or not successfully record the modem trace with nRF9160DK first.

Searching "custom nrf9160 modem trace" in Devzone you would find many discussions on this topic.

I really want to help you but I cannot without seeing the modem trace to analyse what happens with the communication traffic of your device.

Best regards,

Charlie

[Jagadish M]

Hi charlie,

nrf9160DK.bin

Please find the attached file nrf9160 development kit modem tracing.

I can't able to find the custom board tracings, in the trace collector itself port not showing, but port showing in programmer.