Problems connecting nrf52832 with the app nrf connect for desktop Bluetooth Low Energy

I am using the module DWM1001 that includes a nrf52832 and I´m trying to comunicate with BLE via nrf connect for desktop Bluetooth Low Energy but it gives me this error:

15:56:05.210
Using nrf-device-lib-js version: 0.4.4
15:56:05.210
Using nrf-device-lib version: 0.10.3
15:56:05.210
Using nrfjprog DLL version: 10.15.1
15:56:05.210
Using JLink version: JLink_V7.66a
15:56:16.804
Selected device with s/n 000760190987
15:56:17.854
Device setup completed
15:56:17.854
The device is not in the list of supported devices. Attempting to open as a custom device.
15:56:17.854
Opening custom device
15:56:17.854
Note: firmware must be compatible with connectivity firmware version: 4.1.4, SoftDevice API version: 5 and baud rate: 1000000.
15:56:17.857
Opening adapter connected to COM12
15:56:18.809
Successfully opened COM12. Baud rate: 1000000. Flow control: none. Parity: none.
15:56:18.812
Reset performed on adapter COM12
15:56:20.642
Received status with code 0 PKT_SEND_MAX_RETRIES_REACHED, message: 'No response from device. Tried to send packet 6 times.'
15:56:21.813
serial port COM12 closed.
15:56:21.824
Error occured when opening port. Errorcode: NRF_ERROR_TIMEOUT (0xd)
Also the adapter to BLE I´m using to my computer is: usba-bluetooth-v5-c2 (startech). How can I fix this?
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