Error 40410 when receiving location information from nrfcloud

Hi, 

I was trying to retrieve location for my custom board using location example from nrf connect. So the way it works, first, the board connect to the mqtt services (broker) and after that, it is retrieving location, then publish it to the mqtt broker.

Before (a week ago), it was conencted and able to receive fixed location, which is longitude and lattitude. By mistake, the device from my nrf account was deleted. So I do provisioning again on my board then now can see my board again at my account. But when I test it, I got this error code (the log is below). 

The issue is when trying to get location, which is using cellular method. But when parse it to longitude and lattitude, it is receiving error code : 40410

Below is the log from rtt that I print for debugging

00> * Booting Zephyr OS build v3.2.99-ncs1 *
00> Retrieving Location Started.
00> 
00> Connecting to LTE...
00> Connected to LTE
00> Connecting.. Connected.
00> Init client IPv4 Address found 3.228.54.173client_id = test-device-client -- success.
00> Connecting to mqtt Waiting for current time
00> Requesting location with short GNSS timeout to trigger fallback to cellular...
00> [00:03:20.773,071] <inf> location: Method specific timeout expired
00> [00:03:20.780,395] <inf> location: Location retrieval failed using 'GNSS', trying with 'Cellular' next
00> [00:03:26.030,181] <err> nrf_cloud_rest: nRF Cloud REST error code: 40410
00> [00:03:26.038,146] <err> location: Failed to acquire location from multicell_location lib, error: -77
00> [00:03:26.048,614] <err> location: Location acquisition failed and fallbacks are also done
00> Getting location failed

I was looking the answer from here https://api.nrfcloud.com/v1#section/Error-Codes but can't find anything with that error code. Anybody has information about this error? really appreciate, thank you so much.

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  • Hello, 

    I could not find this error code either and have forwarded to our nRF Cloud team. Will get back to you when I have heard back from them. Hopefully before end of tomorrow, Friday.

    Kind regards;
    Øyvind

  •   , my sincere apologies. This ticket went under my radar. 

    The error code that you see is due to the device ID not being found in our system. That said, this will be added to our documentation.

    Can you share the device's IMEI, nRF Cloud Team ID, and whether they have provisioned the device in nRF Cloud. Are you using a custom board, Thingy:91, or an nRF9160 DK?

    The log you have shared in the ticket shows a client ID (device ID) = "test-device-client", but such an ID does not exist in our system. How did you provision the device? 

    Kind regards,
    Øyvind

Reply
  •   , my sincere apologies. This ticket went under my radar. 

    The error code that you see is due to the device ID not being found in our system. That said, this will be added to our documentation.

    Can you share the device's IMEI, nRF Cloud Team ID, and whether they have provisioned the device in nRF Cloud. Are you using a custom board, Thingy:91, or an nRF9160 DK?

    The log you have shared in the ticket shows a client ID (device ID) = "test-device-client", but such an ID does not exist in our system. How did you provision the device? 

    Kind regards,
    Øyvind

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