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Nordic Case Info
  • Case ID: 303410
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nRF Connect for Desktop v4.0.0 blank window

khorght

nRF Connect for Desktop v4.0.0 opens with empty grayed blank window in Windows 8.1. I've already tryed Ctrl+R, tryed to uninstall, remove all remnants in folders and system register and install app again with no avail. If i install v3.12/ all work as expected but Programmer App warns that it supports only versions >=4, log shows "Unable to detect version of nrfjprog DLL", and "Unable to detect version of JLink"/ but J-link is connected to PC.

  • 0

    More of it - Programmer App complains "Installed JLink version does not match the provided version (V7.66a)"? maybe because "nRF Command Line Tools" installs J-Link pack 7.80c, and then "nRF Connect" installs v7.66a, not seeng greater version, now both are present in system.


    More of it - VSCode says it cannot find nrfjproj, again -  "nRF Command Line Tools" installed, and i've even added path to binaries in %PATH%.

  • 0 in reply to khorght

    Thank you for reporting.

    Could you try uninstalling nRF Connect for desktop and re-installing using the installer found here:
    https://github.com/NordicSemiconductor/pc-nrfconnect-launcher/releases

    Br,
    Joakim

  • 0 in reply to khorght

     , thank you for you answer. Not sure what are you meaning by uninstall using installer. Downloaded from provided link, but app just silently installs v4 without any prompt to uninstall or repair or anything, newely installed v4 not working, and again - it starts Segger v7.66 installation, but v7.66 already installed. Tryed both x32 and x64. Tryed to run version called portable, same behaviour - blank screen. if i run app using cmd, i'm getting this output:

    C:\Users\khorght>
[0223/081531.140:ERROR:trace_logging_minimal_win.cc(78)] Provider resistration f
ailure
[7856:0223/081532.059:WARNING:electron_api_native_image.cc(175)] Failed to load
image from path 'C:\Users\khorght\AppData\Local\Programs\nrfconnect\resources\ap
p.asar\resources\icon.ico'
[7856:0223/081532.075:WARNING:electron_api_native_image.cc(175)] Failed to load
image from path 'C:\Users\khorght\AppData\Local\Programs\nrfconnect\resources\ap
p.asar\resources\icon.ico'
[0223/081534.010:ERROR:trace_logging_minimal_win.cc(78)] Provider resistration f
ailure
[0223/081536.034:ERROR:trace_logging_minimal_win.cc(78)] Provider resistration f
ailure
[7856:0223/081537.412:INFO:CONSOLE(501)] "Uncaught TypeError:  nrfdl_create_cont
ext failed: NRFDL_ERR_ARGUMENT message: Unable to load DLL 'C:\Users\khorght\App
Data\Local\Programs\nrfconnect\resources\app.asar.unpacked\node_modules\@nordics
emiconductor\nrf-device-lib-js\Release\nrfdl-jlink-plugin.nrfdl'. win32 error: 1
27", source: file:///C:/Users/khorght/AppData/Local/Programs/nrfconnect/resource
s/app.asar/dist/launcher.js (501)
[0223/081732.971:ERROR:trace_logging_minimal_win.cc(78)] Provider resistration f
ailure
[6556:0223/081732.986:ERROR:gpu_init.cc(523)] Passthrough is not supported, GL i
s disabled, ANGLE is

    Checked both:

    icon.ico - isn't exist

    nrfdl-jlink-plugin.nrfdl - exists but something went wrong

  • 0 in reply to khorght

    Thanks.

    khorght said:
    Not sure what are you meaning by uninstall using installer.

    Maybe I was unclear in my previous response. What I meant was to uninstall nRF Connect for desktop. Then download and install it again using the installer from the link I provided.
    The reason I asked is that we have seen some issues when upgrading => v.4.0.0 within the application itself.

    I will provide the information to our developers. Will get back to you with more information.

    Br,
    Joakim

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