about nRF connect for Desktop

[Aries]

After I updated nRF Connector for Desktop  to V4.0.0 yesterday, Bluetooth Low Energy (V4.0.4) was blank after execution. I removed and reinstalled the old version of nRF Connector for Desktop V3.12.0. The result was the same. How should I execute it?

[Øyvind]

Hello, 

Can you please open the developer console (CTRL+SHIFT+I) and provide the output?

Kind regards,
Øyvind

[Aries]

[Øyvind]

Thank you! I've forwarded this to our nRF Connect for Desktop team.

[Øyvind]

Before you tried to reinstall nRF Connect for Desktop, did you try to remove Bluetooth Low Energy from "Add and remove programs" in the OS?

[Aries]

I have uninstalled Bluetooth Low Energy first, then uninstalled nRF Connect for Desktop, and then reinstalled, but the result is the same. When the Bluetooth Low Energy is blank, I close the program, I see the task management, the Bluetooth Low Energy has been occupying a lot of resources, I have to close it from the task management.

[Øyvind]

Hello, and sorry for the late reply. I have traveling the last couple of weeks. Have you been able to sort this out? If not, here are some steps to follow-up with, as per our developers:

• Can you confirm that machine was rebooted before reinstalling?
  • If not, please reboot your machine and then reinstall 4.0.0
• If the above solution does not solve the issue, can you try to manually install jLink 7.66a after 4.0.0 installed?

Thanks!