Error when starting operation: fw-read-info

We are trying to flash the ot-rcp.hex file to the nRF52840 for use in an OTBR application. When launching the Programmer (Windows), and selecting nRF52849 MDK USB Dongle from SELECT DEVICE, the following error is thrown:

2023-03-08T20:20:27.652Z DEBUG Application data folder: C:\Users\286937\AppData\Roaming\nrfconnect\pc-nrfconnect-programmer
2023-03-08T20:20:27.773Z DEBUG App pc-nrfconnect-programmer v3.0.7 local
2023-03-08T20:20:27.773Z DEBUG App path: C:\Users\286937\.nrfconnect-apps\node_modules\pc-nrfconnect-programmer
2023-03-08T20:20:27.773Z DEBUG nRFConnect 4.0.0, required by the app is (>=4.0.0)
2023-03-08T20:20:27.773Z DEBUG nRFConnect path: C:\Users\286937\AppData\Local\Programs\nrfconnect\resources\app.asar
2023-03-08T20:20:27.774Z DEBUG HomeDir: C:\Users\286937
2023-03-08T20:20:27.774Z DEBUG TmpDir: C:\Users\286937\AppData\Local\Temp
2023-03-08T20:20:28.668Z INFO Using nrf-device-lib-js version: 0.5.0
2023-03-08T20:20:28.669Z INFO Using nrf-device-lib version: 0.13.11
2023-03-08T20:20:28.669Z INFO Using nrfjprog DLL version: 10.18.2
2023-03-08T20:20:28.669Z INFO Using JLink version: JLink_V7.86b
2023-03-08T20:20:28.906Z INFO Installed JLink version does not match the provided version (V7.66a)
2023-03-08T20:20:32.509Z INFO Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol
2023-03-08T20:20:33.019Z ERROR Error when fetching device versions: No matching plugin found for operations to execute (Origin: "Error when starting operation: fw-read-info")

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