nRF Connect for Desktop Bluetooth Low Energy Standalone v4.0.4 - freezing on "Found device type: unknown. J-Link firmware: J-Link OB-nRF5340-NordicSemi compiled Dec 3 2012 15:46:49

When using the software, the app freezes on - Found device type: unknown. J-Link firmware: J-Link OB-nRF5340-NordicSemi compiled Dec 3 2012 15:46:49.

If I first flash any program using vs code, then try the Bluetooth app again it no longer freezes and finishes the setup of the device. Has anyone experienced this or what other information do you need to help me resolve this issue.

Parents
  • Hello, 

    unknown. J-Link firmware: J-Link OB-nRF5340-NordicSemi compiled Dec 3 2012 15:46:49.

    What version of the JLink FW are you running? From the text attached it seems that you are on a fairly old version. Can you open a terminal or command prompt to run "nrfjprog --version", and provide the output here. 

    What version of nRF Command Line Tools did you install with the nRF Connect for Desktop?

    Kind regards,
    Øyvind

  • Hello,

    running "nrfjprog --version":

    nrfjprog version: 10.19.0 external
    JLinkARM.dll version: 7.80c

    I am not sure what version of command line tools I downloaded.

    I am currently installing 10.19.0 windows x86 64 to see if this may fix my issue.

    Thank you very much for your prompt response.

  • This is what happens:
    15:14:21.595
    Using nrf-device-lib-js version: 0.4.4
    15:14:21.596
    Using nrf-device-lib version: 0.10.3
    15:14:21.596
    Using nrfjprog DLL version: 10.15.1
    15:14:21.596
    Using JLink version: JLink_V7.80c
    15:14:21.642
    Installed JLink version does not match the provided version (V7.66a)
    15:14:21.652
    15:15:19.087
    Selected device with s/n 001050346905
    15:15:22.816
    Uploading image through JLink: 0%
    15:15:23.056
    Device programming completed.
    15:15:23.061
    Device setup completed
    15:15:23.062
    Getting information from J-Link debugger...
    15:15:23.062
    Found device type: unknown. J-Link firmware: J-Link OB-nRF5340-NordicSemi compiled Dec 3 2021 15:46:49.
    --Freezes here--
Reply
  • This is what happens:
    15:14:21.595
    Using nrf-device-lib-js version: 0.4.4
    15:14:21.596
    Using nrf-device-lib version: 0.10.3
    15:14:21.596
    Using nrfjprog DLL version: 10.15.1
    15:14:21.596
    Using JLink version: JLink_V7.80c
    15:14:21.642
    Installed JLink version does not match the provided version (V7.66a)
    15:14:21.652
    15:15:19.087
    Selected device with s/n 001050346905
    15:15:22.816
    Uploading image through JLink: 0%
    15:15:23.056
    Device programming completed.
    15:15:23.061
    Device setup completed
    15:15:23.062
    Getting information from J-Link debugger...
    15:15:23.062
    Found device type: unknown. J-Link firmware: J-Link OB-nRF5340-NordicSemi compiled Dec 3 2021 15:46:49.
    --Freezes here--
Children
  • Thanks for providing this information. 

    I was not able to reproduce using 10.15.4 and jLink v7.66a. Will try to update and see if that helps.


    -Øyvind

  • Even with updated version I am not able to reproduce your issue. Could you please enable Verbose logging under About 


    Then send me the log

    Thanks!
    -Øyvind

  • 15:12:42.868
    Using nrf-device-lib-js version: 0.4.4
    15:12:42.869
    Using nrf-device-lib version: 0.10.3
    15:12:42.869
    Using nrfjprog DLL version: 10.15.1
    15:12:42.869
    Using JLink version: JLink_V7.80c
    15:12:42.953
    Installed JLink version does not match the provided version (V7.66a)
    15:12:42.964
    15:12:42.983
    [nrfdl][warning](15:12:42.944) JlinkArm version non expected one found: JLink_V7.80c, expected: JLink_V7.58b
    15:12:59.730
    Selected device with s/n 001050346905
    15:13:00.742
    [nrfdl][error](15:13:00.739) NRFDLException(9): async task failure for id: 715991010640 msg: NOT_AVAILABLE_BECAUSE_PROTECTION
    15:13:02.978
    Uploading image through JLink: 0%
    15:13:03.054
    [nrfdl][error](15:13:03.051) NRFDLException(9): async task failure for id: 715993309900 msg: NOT_AVAILABLE_BECAUSE_PROTECTION
    15:13:03.055
    Device programming completed.
    15:13:03.061
    Device setup completed
    15:13:03.061
    Getting information from J-Link debugger...
    15:13:03.061
    Found device type: unknown. J-Link firmware: J-Link OB-nRF5340-NordicSemi compiled Dec 3 2021 15:46:49.
    15:13:04.004
    [nrfdl][error](15:13:04.001) NRFDLException(9): async task failure for id: 715994328436 msg: NOT_AVAILABLE_BECAUSE_PROTECTION
  • After flashing with blinky program:

    15:14:19.569
    Device closed. --Flashed blinky onto board then retried--
    15:15:48.249
    Selected device with s/n 001050346905
    15:15:55.062
    Uploading image through JLink: 0%
    15:15:57.243
    Uploading image through JLink: 100%
    15:15:57.449
    Device programming completed.
    15:15:58.764
    Device setup completed
    15:15:58.764
    Getting information from J-Link debugger...
    15:15:58.764
    Found device type: unknown. J-Link firmware: J-Link OB-nRF5340-NordicSemi compiled Dec 3 2021 15:46:49.
    15:16:00.172
    Connectivity firmware version: 4.1.4. SoftDevice API version: 5.
    15:16:00.172
    Opening adapter connected to COM5
    15:16:01.000
    Successfully opened COM5. Baud rate: 1000000. Flow control: none. Parity: none.
    15:16:01.003
    Reset performed on adapter COM5
    15:16:02.119
    Adapter connected to COM5 opened
  • jbeh444 said:
    After flashing with blinky program:

    Does this mean that you fixed the issue? 

    From the log in your other comment

    jbeh444 said:
    NRFDLException(9): async task failure for id: 715991010640 msg: NOT_AVAILABLE_BECAUSE_PROTECTION

    This looks like your device was locked (APPROTECT). Running a nrfjprog --recover should fix this, it erases all user flash memory and disables the readback protection mechanism if enabled.

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