the hardware cannot be read by nrf connect

[Chaoyue Ying]

I'm using vscode and nRF Connect SDK. While connecting the nRF52833DK with my computer and try to download the software,I found that the device information failed to be read.

the error information as follow:

what should I do

[Mahendra270522]

same here , I am using thingy91 device but I can't read the port in visual studio.
Please keep it as propriety.