Error retrieving official source file for nRF Connect 4.1.1 on Windows

[deveryn]

I am getting the following error when starting nRF Connect 4.1.1 Desktop on Windows 11 with a fresh install:

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Unable to retrieve the official source from https://developer.nordicsemi.com/.pc-tools/nrfconnect-apps/source.json.

This is usually caused by a missing internet connection. Without retrieving that file, official apps cannot be installed.

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I have tried uninstalling the app, deleting C:\Users\USERNAME\.nrfconnect-apps and C:\Users\USERNAME\AppData\Roaming\nrfconnect 
, and reinstalling the app. This doesn't work.

I've verified my internet connection is solid. 

I've tried rebooting but that doesn't work either.

Any help you could give would be greatly appreciated. Thank you.

[Priyanka]

Hi,

This is a bug which has been fixed and will be available with the next release of nRF Connect for Desktop v4.1.2.

For the time being, please try deleting the .nrfconnect-apps folder from the main path. 

This has the side effect that all apps/sources will be removed and people need to re-download them. But no data will get lost.

Best Regards,

Priyanka

[deveryn]

Thank you for your response.

As I and others have mentioned, deleting that folder and reinstalling the app does not fix the issue.

We need this software to work for our production programming process. Is there a fix coming out soon? Or is there a version I can downgrade to that will work? Others have not had luck downgrading.

Any help you could give would be appreciated as this is time sensitive. Thank you.

[Priyanka]

Hi Mike,

We are working on this and will get back to you soon.