nRF Connect SDK - nRF52833 DK: 'Erase and Write' option greyed out in Programmer application of nRF Connect for Desktop

[nandinee]

When trying to follow the steps given in https://developer.nordicsemi.com/nRF_Connect_SDK/doc/latest/nrf/working_with_nrf/nrf52/gs.html to configure the DK, I am unable to complete step 3 of the 'Installing the sample' section as the Erase and Write option in the Programmer application is greyed out. The 'read' option also does not appear to be functioning correctly. I did the process correctly for two other identical chips purchased at the same time, but this only this one is not working correctly. I have attached the log file generated throughout the process and a screenshot of the Programmer application after disconnecting the device.  

[Menon]

Hello,

While checking the screenshot it looks like you haven't selected any device from the "SELECT DEVICE" drop down tab. I think Erase and write will be only available after selecting the connected device.

Kind Regards,

Abhijith

[nandinee]

Here is a screenshot of the Programmer application with the nrf52833 DK connected. 

[Menon]

Hello,

nandinee said:

Here is a screenshot of the Programmer application with the nrf52833 DK connected. 

I am bit confused because the device you mentioned is nRF52833DK, then it should be visible as nRF52833 DK (See my screenshot). But the selected device in your screenshot is visible as JLink.

Can you once try recovering the device to disable the read back protection? For this you need to download nRF comman lIne tools and run "nrfjprog --recover" command. Then try to use the programmer App.

 

Kind Regards,

Abhijith

[nandinee]

Hi, thank you for the response! I tried doing as you said and am now receiving the this as the output in the terminal. How should I proceed from here? I also tried the --recover command along with the --family command but it is still not working. 

[nandinee]

additionally, even the --deviceversion command is giving the same error, I think my device is not being detected correctly somehow?