nRF52 DK - Unsupported device. The detected device could not be recognized as neither JLink device nor Nordic USB device.

[BAW]

Hello,

I am new to Nordic devices. I just purchased a brand new nRF52 DK.

I am on a Windows 10 machine.

I installed nrfconnect-setup-4.1.2-x64.exe and am trying to use the programmer to Getting started with nRF52 Series — nRF Connect SDK 2.4.99 documentation (nordicsemi.com) install the nRF52 DK Peripheral UART demo.zip.

I see two associated COM ports on my computer:

It also opens up an MSD File Explorer window:

Within the programmer I see the following:

When I select J-Link I see Unsupported device. The detected device could not be recognized as neither JLink device nor Nordic USB device.

I looked at other related threads, A number of them were for custom boards or stating to try the latest version of nrfconnect-setup.

This is a brand-new board out of the box (not custom) and I believe I am using the newest version of nrfconnect-setup - 4.1.2.

Can anyone provide some help as to what I need to do to get this working properly?

Thanks,

Brent

[Jared]

Hi Brent,

BAW said:

I had installed the nRF Command Line Tools as I described above from this link:

nRF Command Line Tools - Downloads - nordicsemi.com

Again, when I type the commands that you mention I get the following errors:

I'm very sorry that I missed that part, but that was exactly the link that I tried to share. Have you tried to reinstall it as suggested by the error message?

Also, the error message suggest that you run the command again with the --log argument appended, so like this:

nrfjprog -h --log

that will reproduce a log that is more verbose. Can you upload that log here? Just drag and drop the file into the reply box,

thank you!

regards

Jared 

[BAW]

Hi Jared,

I uninstalled the command line tools and installed them as an administrator. That seems to have fixed the issue.

Thank you for your help.

Brent