Mandatory Laptop Software/Hardware drivers

[Steven Van Fleet]

We are using your NRF52810-QFAA chip with our firmware inside which provides the ability to create services and characteristics from the host microcontroller via UART. This chip is soldered on the mother board of our prosthetic devices. With some Microsoft laptops we have excellent connectivity via Bluetooth. With other Microsoft laptops we cannot routinely connect, Ie connects then disconnects.  Is there a mandatory minimum laptop hardware software driver, software revision etc. level that is needed for your product to function properly?

Thank you.

[Susheel Nuguru]

We have seen that peer OS'es implementation of BLE broke the specifications before. But before we could say what went wrong and in which device, we need to see the BLE air sniffer log to show every packet transaction that led to the disconnect. That we we can see which device in the connection misbehaved.

[Steven Van Fleet]

Here are some logs Can you use this file? How do I attach log files here?