NRF Connect for desktop install fail - blank screen and error windows

[Chiprobot]

I am trying to install NRF Connect onto a brand new Windows 11 PC (all WIN11 updates made) to program both the PDA10056 and PDA10059 DK's

I installed Segger 5.20a Embedded Software plus the J-Link software plus the NRF SDK and managed to get the blink program compiled and sent to the PDA10056 (Works flawlessly)

To program the PDA10059 Dongle I have tried to install the NRF connect for desktop, a selection screen pops up however when I try to install services they fail with errors (see below) or just give a blank screen with rotating blue swirly thing.

I have checked at the location above and the file does exist there.

I have also uninstalled j-link and segger embedded , then tried reinstalling nrf connect, however same error messages.

I have also tried installing Microsoft Visual Code manually (which works), however nrf connect still fails.

Do you have any ideas on how to proceed ?.

Thanks in anticipation.

[Einar Thorsrud]

Hi,

This seems like the same issue as in this thread. It has not been resolved yet, but I am checking with the team to get some suggestions.

Can you check the content of C:\Users\<username>\AppData\Local\Programs\nrfconnect\resources\app.asar.unpacked\node_modules\@nordicsemiconductor\nrf-device-lib-js\Release\?

[Chiprobot]

Yes i did notice this thread after i had posted.... I am glad I am not the only one.....

Yes the contents of the folder you mention is populated with circa 25 files

Since then I was not sure if it needed an install of python/Java (which I have now installed and sill same install errors).

[Triquet]

Hey I experienced the same issue with the power profiler.
As an intermediate fix I downgraded to Connect v4.0.1. Starting the power profiler app (3.5.5) as well as Toolchain v1.2.5 and Serial v1.1.1  is working for me with this version.

[Chiprobot]

Hi Triquet - thanks for the impulse, however with V.4.0.1 all I get is a blank NRF connect window, no services.