sim card can't be activated

[William.wei]

hi support team,

customer reported one problem that some of the sim card can't be attached to network, i have attached the logs, one log is success, another one fails.

Fullscreen test 102323-0622am-success.txt Download

[2023-10-23_06:20:29:562]  ? 鵀? 
  P@         @??   鶈 €       @                                       类                   ?樸?  ?| > €   ??€? fB      @        ?@€? ?    €? 
     @  @}   B      ??? €          ?   ?         ?           ?               纮 ?  ? ?  ?€    ?€       ?                        €  ??@             ?        €                                                   0      €                
    ?
   Enter the main loop...
[2023-10-23_06:20:37:996]AT+CGSN
[2023-10-23_06:20:38:488](
[2023-10-23_06:20:38:488]350916068571523

[2023-10-23_06:20:38:488]OK
[2023-10-23_06:20:38:488])
[2023-10-23_06:20:38:488]lte_imei[16]:350916068571523
[2023-10-23_06:20:38:992]AT%XSYSTEMMODE?
[2023-10-23_06:20:39:490](
[2023-10-23_06:20:39:490]%XSYSTEMMODE: 1,0,0,0

[2023-10-23_06:20:39:490]OK
[2023-10-23_06:20:39:490])
[2023-10-23_06:20:39:509]cnt:2, lte_m:1, lte_nb:0
[2023-10-23_06:20:39:994]AT+CFUN=1
[2023-10-23_06:20:40:489](
[2023-10-23_06:20:40:489]OK
[2023-10-23_06:20:40:489])
[2023-10-23_06:20:40:998]AT+CPIN?
[2023-10-23_06:20:41:491](
[2023-10-23_06:20:41:491]+CPIN: READY

[2023-10-23_06:20:41:491]OK
[2023-10-23_06:20:41:491])
[2023-10-23_06:20:41:999]AT%XICCID
[2023-10-23_06:20:42:492](
[2023-10-23_06:20:42:492]%XICCID: 8942310222004254751F

[2023-10-23_06:20:42:492]OK
[2023-10-23_06:20:42:492])
[2023-10-23_06:20:42:492]lte_iccid[21]:8942310222004254751F
[2023-10-23_06:20:42:984]AT+CESQ
[2023-10-23_06:20:43:493](
[2023-10-23_06:20:43:493]+CESQ: 99,99,255,255,13,52

[2023-10-23_06:20:43:493]OK
[2023-10-23_06:20:43:493])
[2023-10-23_06:20:43:493]lte_rsrp:52, lte_rsrq:13, retry:0
[2023-10-23_06:20:43:990]AT+CGATT?
[2023-10-23_06:20:44:483](
[2023-10-23_06:20:44:483]+CGATT: 1

[2023-10-23_06:20:44:483]OK
[2023-10-23_06:20:44:483])
[2023-10-23_06:20:44:483]lte_cgatt_stat:1
[2023-10-23_06:20:44:980]AT+CPIN?
[2023-10-23_06:20:45:487](
[2023-10-23_06:20:45:487]+CPIN: READY

[2023-10-23_06:20:45:487]OK
[2023-10-23_06:20:45:487])
[2023-10-23_06:20:45:985]AT+CESQ
[2023-10-23_06:20:46:479](
[2023-10-23_06:20:46:479]+CESQ: 99,99,255,255,19,59

[2023-10-23_06:20:46:479]OK
[2023-10-23_06:20:46:479])
[2023-10-23_06:20:46:514]lte_rsrp:59, lte_rsrq:19, retry:0
[2023-10-23_06:20:46:977]AT+CGATT?
[2023-10-23_06:20:47:479](
[2023-10-23_06:20:47:479]+CGATT: 1

[2023-10-23_06:20:47:479]OK
[2023-10-23_06:20:47:479])
[2023-10-23_06:20:47:479]lte_cgatt_stat:1
[2023-10-23_06:20:47:984]AT+CPIN?
[2023-10-23_06:20:48:471](
[2023-10-23_06:20:48:471]+CPIN: READY

[2023-10-23_06:20:48:471]OK
[2023-10-23_06:20:48:471])
[2023-10-23_06:20:48:984]AT+CESQ
[2023-10-23_06:20:49:473](
[2023-10-23_06:20:49:473]+CESQ: 99,99,255,255,17,55

[2023-10-23_06:20:49:473]OK
[2023-10-23_06:20:49:473])
[2023-10-23_06:20:49:505]lte_rsrp:55, lte_rsrq:17, retry:0
[2023-10-23_06:20:49:974]AT+CGATT?
[2023-10-23_06:20:50:473](
[2023-10-23_06:20:50:473]+CGATT: 1

[2023-10-23_06:20:50:473]OK
[2023-10-23_06:20:50:473])
[2023-10-23_06:20:50:473]lte_cgatt_stat:1
[2023-10-23_06:20:50:972]AT+CPIN?
[2023-10-23_06:20:51:474](
[2023-10-23_06:20:51:474]+CPIN: READY

[2023-10-23_06:20:51:474]OK
[2023-10-23_06:20:51:474])
[2023-10-23_06:20:51:969]AT+CESQ
[2023-10-23_06:20:52:462](
[2023-10-23_06:20:52:462]+CESQ: 99,99,255,255,12,52
[2023-10-23_06:20:52:496]
[2023-10-23_06:20:52:496]OK
[2023-10-23_06:20:52:496])
[2023-10-23_06:20:52:496]lte_rsrp:52, lte_rsrq:12, retry:0
[2023-10-23_06:20:52:979]AT+CGATT?
[2023-10-23_06:20:53:467](
[2023-10-23_06:20:53:467]+CGATT: 1

[2023-10-23_06:20:53:467]OK
[2023-10-23_06:20:53:467])
[2023-10-23_06:20:53:467]lte_cgatt_stat:1
[2023-10-23_06:20:53:975]AT+CPIN?
[2023-10-23_06:20:54:462](
[2023-10-23_06:20:54:462]+CPIN: READY

[2023-10-23_06:20:54:462]OK
[2023-10-23_06:20:54:462])
[2023-10-23_06:20:54:971]AT+CESQ
[2023-10-23_06:20:55:462](
[2023-10-23_06:20:55:462]+CESQ: 99,99,255,255,12,51

[2023-10-23_06:20:55:462]OK
[2023-10-23_06:20:55:462])
[2023-10-23_06:20:55:505]lte_rsrp:51, lte_rsrq:12, retry:0
[2023-10-23_06:20:55:968]AT+CGATT?
[2023-10-23_06:20:56:469](
[2023-10-23_06:20:56:469]+CGATT: 1

[2023-10-23_06:20:56:469]OK
[2023-10-23_06:20:56:469])
[2023-10-23_06:20:56:469]lte_cgatt_stat:1
[2023-10-23_06:20:56:971]AT+CPIN?
[2023-10-23_06:20:57:465](
[2023-10-23_06:20:57:465]+CPIN: READY

[2023-10-23_06:20:57:465]OK
[2023-10-23_06:20:57:465])
[2023-10-23_06:20:57:961]AT+CESQ
[2023-10-23_06:20:58:462](
[2023-10-23_06:20:58:462]+CESQ: 99,99,255,255,7,49

[2023-10-23_06:20:58:462]OK
[2023-10-23_06:20:58:462])
[2023-10-23_06:20:58:462]lte_rsrp:49, lte_rsrq:7, retry:0
[2023-10-23_06:20:58:956]AT+CGATT?
[2023-10-23_06:20:59:450](
[2023-10-23_06:20:59:450]+CGATT: 1

[2023-10-23_06:20:59:450]OK
[2023-10-23_06:20:59:450])
[2023-10-23_06:20:59:478]lte_cgatt_stat:1
[2023-10-23_06:20:59:954]AT+CPIN?
[2023-10-23_06:21:00:453](
[2023-10-23_06:21:00:453]+CPIN: READY

[2023-10-23_06:21:00:453]OK
[2023-10-23_06:21:00:453])
[2023-10-23_06:21:00:951]AT+CESQ
[2023-10-23_06:21:01:447](
[2023-10-23_06:21:01:447]+CESQ: 99,99,255,255,19,59

[2023-10-23_06:21:01:447]OK
[2023-10-23_06:21:01:447])
[2023-10-23_06:21:01:479]lte_rsrp:59, lte_rsrq:19, retry:0
[2023-10-23_06:21:01:958]AT+CGATT?
[2023-10-23_06:21:02:453](
[2023-10-23_06:21:02:453]+CGATT: 1

[2023-10-23_06:21:02:453]OK
[2023-10-23_06:21:02:453])
[2023-10-23_06:21:02:453]lte_cgatt_stat:1
[2023-10-23_06:21:02:950]AT+CPIN?
[2023-10-23_06:21:03:445](
[2023-10-23_06:21:03:445]+CPIN: READY

[2023-10-23_06:21:03:445]OK
[2023-10-23_06:21:03:445])
[2023-10-23_06:21:03:954]AT+CESQ
[2023-10-23_06:21:04:445](
[2023-10-23_06:21:04:445]+CESQ: 99,99,255,255,19,59

[2023-10-23_06:21:04:445]OK
[2023-10-23_06:21:04:445])
[2023-10-23_06:21:04:477]lte_rsrp:59, lte_rsrq:19, retry:0
[2023-10-23_06:21:04:953]AT+CGATT?
[2023-10-23_06:21:05:442](
[2023-10-23_06:21:05:442]+CGATT: 1

[2023-10-23_06:21:05:442]OK
[2023-10-23_06:21:05:442])
[2023-10-23_06:21:05:442]lte_cgatt_stat:1
[2023-10-23_06:21:05:948]AT+CPIN?
[2023-10-23_06:21:06:438](
[2023-10-23_06:21:06:438]+CPIN: READY

[2023-10-23_06:21:06:438]OK
[2023-10-23_06:21:06:438])
[2023-10-23_06:21:06:948]AT+CESQ
[2023-10-23_06:21:07:447](
[2023-10-23_06:21:07:447]+CESQ: 99,99,255,255,19,59

[2023-10-23_06:21:07:447]OK
[2023-10-23_06:21:07:447])
[2023-10-23_06:21:07:447]lte_rsrp:59, lte_rsrq:19, retry:0
[2023-10-23_06:21:07:941]AT+CGATT?
[2023-10-23_06:21:08:435](
[2023-10-23_06:21:08:435]+CGATT: 1

[2023-10-23_06:21:08:435]OK
[2023-10-23_06:21:08:435])
[2023-10-23_06:21:08:435]lte_cgatt_stat:1
[2023-10-23_06:21:08:946]AT+CPIN?
[2023-10-23_06:21:09:436](
[2023-10-23_06:21:09:436]+CPIN: READY

[2023-10-23_06:21:09:436]OK
[2023-10-23_06:21:09:436])
[2023-10-23_06:21:09:935]AT+CESQ
[2023-10-23_06:21:10:434](
[2023-10-23_06:21:10:434]+CESQ: 99,99,255,255,16,59

[2023-10-23_06:21:10:434]OK
[2023-10-23_06:21:10:434])
[2023-10-23_06:21:10:450]lte_rsrp:59, lte_rsrq:16, retry:0
[2023-10-23_06:21:10:930]AT+CGATT?
[2023-10-23_06:21:11:436](
[2023-10-23_06:21:11:436]+CGATT: 1

[2023-10-23_06:21:11:436]OK
[2023-10-23_06:21:11:436])
[2023-10-23_06:21:11:436]lte_cgatt_stat:1
[2023-10-23_06:21:11:933]AT+CPIN?
[2023-10-23_06:21:12:431](
[2023-10-23_06:21:12:431]+CPIN: READY

[2023-10-23_06:21:12:431]OK
[2023-10-23_06:21:12:431])
[2023-10-23_06:21:12:635]*********************START***********************
[2023-10-23_06:21:12:651]BattVolt: 2992, BattPercent: 98, LTE_Status: 0
[2023-10-23_06:21:12:684]Start LTE connecting...
[2023-10-23_06:21:12:684]--------------------------------------------
[2023-10-23_06:21:12:684]AT
[2023-10-23_06:21:12:892]<
[2023-10-23_06:21:12:892]OK
[2023-10-23_06:21:12:892]>, timeOut=0
[2023-10-23_06:21:12:922]--------------------------------------------
[2023-10-23_06:21:12:922]AT%XSYSTEMMODE?
[2023-10-23_06:21:13:132]<
[2023-10-23_06:21:13:132]%XSYSTEMMODE: 1,0,0,0

[2023-10-23_06:21:13:132]OK
[2023-10-23_06:21:13:164]>, timeOut=0
[2023-10-23_06:21:13:164]lte_m=1, lte_nb=0, gnss=0, ltm_prefer=0
[2023-10-23_06:21:13:164]--------------------------------------------
[2023-10-23_06:21:13:164]AT%XEPCO?
[2023-10-23_06:21:13:400]<
[2023-10-23_06:21:13:400]%XEPCO: 1

[2023-10-23_06:21:13:400]OK
[2023-10-23_06:21:13:400]>, timeOut=0
[2023-10-23_06:21:13:400]epco=1
[2023-10-23_06:21:13:400]--------------------------------------------
[2023-10-23_06:21:13:400]AT%XBANDLOCK?
[2023-10-23_06:21:13:631]<
[2023-10-23_06:21:13:631]%XBANDLOCK: "",""

[2023-10-23_06:21:13:631]OK
[2023-10-23_06:21:13:631]>, timeOut=0
[2023-10-23_06:21:13:663]--------------------------------------------
[2023-10-23_06:21:13:663]AT+CGDCONT?
[2023-10-23_06:21:13:870]<
[2023-10-23_06:21:13:870]+CGDCONT: 0,"IP","soracom.io","10.203.119.144",0,0

[2023-10-23_06:21:13:884]OK
[2023-10-23_06:21:13:884]>, timeOut=0
[2023-10-23_06:21:13:884]at_check_CGDCONT(): APN is already set.
[2023-10-23_06:21:13:912]--------------------------------------------
[2023-10-23_06:21:13:912]AT+CFUN?
[2023-10-23_06:21:14:129]<
[2023-10-23_06:21:14:129]+CFUN: 1

[2023-10-23_06:21:14:129]OK
[2023-10-23_06:21:14:129]>, timeOut=0
[2023-10-23_06:21:14:129]at_check_CFUN(): CFUN = 1
[2023-10-23_06:21:15:298]--------------------------------------------
[2023-10-23_06:21:15:298]AT+CPIN?
[2023-10-23_06:21:15:531]<
[2023-10-23_06:21:15:531]+CPIN: READY

[2023-10-23_06:21:15:531]OK
[2023-10-23_06:21:15:531]>, timeOut=0
[2023-10-23_06:21:15:531]SIM card is READY.
[2023-10-23_06:21:15:580]--------------------------------------------
[2023-10-23_06:21:15:580]AT+CMEE=1
[2023-10-23_06:21:15:775]<
[2023-10-23_06:21:15:775]OK
[2023-10-23_06:21:15:775]>, timeOut=0
[2023-10-23_06:21:15:775]--------------------------------------------
[2023-10-23_06:21:15:808]AT%CESQ=0
[2023-10-23_06:21:16:015]<
[2023-10-23_06:21:16:015]+CME ERROR: 0
[2023-10-23_06:21:16:015]>, timeOut=0
[2023-10-23_06:21:16:015]--------------------------------------------
[2023-10-23_06:21:16:046]AT%XSNRSQ=0
[2023-10-23_06:21:16:268]<
[2023-10-23_06:21:16:268]+CME ERROR: 0
[2023-10-23_06:21:16:268]>, timeOut=0
[2023-10-23_06:21:16:268]--------------------------------------------
[2023-10-23_06:21:16:268]AT+CGMR
[2023-10-23_06:21:16:502]<
[2023-10-23_06:21:16:502]mfw_nrf9160_1.3.1

[2023-10-23_06:21:16:502]OK
[2023-10-23_06:21:16:502]>, timeOut=0
[2023-10-23_06:21:16:502]lte_cgmr[30]:mfw_nrf9160_1.3.1
[2023-10-23_06:21:16:534]--------------------------------------------
[2023-10-23_06:21:16:534]AT+CGSN
[2023-10-23_06:21:16:744]<
[2023-10-23_06:21:16:744]350916068571523

[2023-10-23_06:21:16:744]OK
[2023-10-23_06:21:16:744]>, timeOut=0
[2023-10-23_06:21:16:744]lte_imei[16]:350916068571523
[2023-10-23_06:21:16:777]--------------------------------------------
[2023-10-23_06:21:16:777]AT+CIMI
[2023-10-23_06:21:17:002]<
[2023-10-23_06:21:17:002]295050914790475

[2023-10-23_06:21:17:002]OK
[2023-10-23_06:21:17:002]>, timeOut=0
[2023-10-23_06:21:17:002]lte_imsi[16]:295050914790475
[2023-10-23_06:21:17:002]--------------------------------------------
[2023-10-23_06:21:17:050]AT%XICCID
[2023-10-23_06:21:17:244]<
[2023-10-23_06:21:17:244]%XICCID: 8942310222004254751F

[2023-10-23_06:21:17:244]OK
[2023-10-23_06:21:17:244]>, timeOut=0
[2023-10-23_06:21:17:244]lte_iccid[21]:8942310222004254751F
[2023-10-23_06:21:17:277]--------------------------------------------
[2023-10-23_06:21:17:277]AT+CESQ
[2023-10-23_06:21:17:491]<
[2023-10-23_06:21:17:491]+CESQ: 99,99,255,255,19,60

[2023-10-23_06:21:17:491]OK
[2023-10-23_06:21:17:491]>, timeOut=0
[2023-10-23_06:21:17:525]lte_rsrp:60, lte_rsrq:19
[2023-10-23_06:21:17:525]--------------------------------------------
[2023-10-23_06:21:17:525]AT+CEREG?
[2023-10-23_06:21:17:753]<
[2023-10-23_06:21:17:753]+CEREG: 0,5,"AEFE","005C5217",7

[2023-10-23_06:21:17:753]OK
[2023-10-23_06:21:17:753]>, timeOut=0
[2023-10-23_06:21:17:753]lte_cereg_stat:5
[2023-10-23_06:21:17:753]--------------------------------------------
[2023-10-23_06:21:17:801]AT+CGATT?
[2023-10-23_06:21:17:989]<
[2023-10-23_06:21:17:989]+CGATT: 1

[2023-10-23_06:21:17:989]OK
[2023-10-23_06:21:17:989]>, timeOut=0
[2023-10-23_06:21:18:018]lte_cgatt_stat:1
[2023-10-23_06:21:18:018]--------------------------------------------
[2023-10-23_06:21:18:018]AT+CGDCONT?
[2023-10-23_06:21:18:250]<
[2023-10-23_06:21:18:250]+CGDCONT: 0,"IP","soracom.io","10.203.119.144",0,0

[2023-10-23_06:21:18:250]OK
[2023-10-23_06:21:18:250]>, timeOut=0
[2023-10-23_06:21:18:250]--------------------------------------------
[2023-10-23_06:21:18:250]AT%XCBAND=?
[2023-10-23_06:21:18:492]<
[2023-10-23_06:21:18:492]%XCBAND: (1,2,3,4,5,8,12,13,18,19,20,25,26,28,66)

[2023-10-23_06:21:18:492]OK
[2023-10-23_06:21:18:492]>, timeOut=0
[2023-10-23_06:21:18:492]--------------------------------------------
[2023-10-23_06:21:18:541]AT%XCBAND
[2023-10-23_06:21:18:735]<
[2023-10-23_06:21:18:735]%XCBAND: 12

[2023-10-23_06:21:18:735]OK
[2023-10-23_06:21:18:735]>, timeOut=0
[2023-10-23_06:21:18:735]--------------------------------------------
[2023-10-23_06:21:18:778]AT+COPS?
[2023-10-23_06:21:18:974]<
[2023-10-23_06:21:18:974]+COPS: 0,2,"310260",7

[2023-10-23_06:21:18:974]OK
[2023-10-23_06:21:18:974]>, timeOut=0
[2023-10-23_06:21:19:006]lte_cops:310260, lte_cops_act:7, network is "LTE-M"
[2023-10-23_06:21:19:006]--------------------------------------------
[2023-10-23_06:21:19:006]AT%XOPCONF?
[2023-10-23_06:21:19:232]<
[2023-10-23_06:21:19:232]%XOPCONF: 1

[2023-10-23_06:21:19:232]OK
[2023-10-23_06:21:19:232]>, timeOut=0
[2023-10-23_06:21:19:232]--------------------------------------------
[2023-10-23_06:21:19:232]AT%XOPERID
[2023-10-23_06:21:19:470]<
[2023-10-23_06:21:19:470]%XOPERID: 0

[2023-10-23_06:21:19:470]OK
[2023-10-23_06:21:19:470]>, timeOut=0
[2023-10-23_06:21:19:470]--------------------------------------------
[2023-10-23_06:21:19:500]AT+CGCONTRDP=0
[2023-10-23_06:21:19:718]<
[2023-10-23_06:21:19:718]+CGCONTRDP: 0,,"soracom.io","","","100.127.0.53","100.127.1.53"

[2023-10-23_06:21:19:718]OK
[2023-10-23_06:21:19:718]>, timeOut=0
[2023-10-23_06:21:19:762]--------------------------------------------
[2023-10-23_06:21:19:762]AT+CGACT?
[2023-10-23_06:21:19:964]<
[2023-10-23_06:21:19:964]+CGACT: 0,1

[2023-10-23_06:21:19:964]OK
[2023-10-23_06:21:19:964]>, timeOut=0
[2023-10-23_06:21:19:964]lte_cgact_stat:1, PDP Context is "Activated"
[2023-10-23_06:21:19:996]--------------------------------------------
[2023-10-23_06:21:19:996]AT%XNETTIME?
[2023-10-23_06:21:20:216]<
[2023-10-23_06:21:20:216]%XNETTIME: 1,2

[2023-10-23_06:21:20:216]OK
[2023-10-23_06:21:20:216]>, timeOut=0
[2023-10-23_06:21:20:216]--------------------------------------------
[2023-10-23_06:21:20:216]AT%XNETTIME=1
[2023-10-23_06:21:20:458]<
[2023-10-23_06:21:20:458]OK
[2023-10-23_06:21:20:458]>, timeOut=0
[2023-10-23_06:21:20:458]--------------------------------------------
[2023-10-23_06:21:20:458]AT%XNETTIME?
[2023-10-23_06:21:20:700]<
[2023-10-23_06:21:20:700]%XNETTIME: 1,2

[2023-10-23_06:21:20:700]OK
[2023-10-23_06:21:20:700]>, timeOut=0
[2023-10-23_06:21:20:700]--------------------------------------------
[2023-10-23_06:21:20:700]AT+CCLK?
[2023-10-23_06:21:20:938]<
[2023-10-23_06:21:20:938]+CCLK: "23/10/23,10:21:18-16"

[2023-10-23_06:21:20:938]OK
[2023-10-23_06:21:20:938]>, timeOut=0
[2023-10-23_06:21:20:968]AT#XHTTPCCON=1,"iot-core.prod.continuasystems-cloud.com",8443,111
[2023-10-23_06:21:22:030]delayTime=1
[2023-10-23_06:21:23:081]delayTime=2
[2023-10-23_06:21:24:146]delayTime=3
[2023-10-23_06:21:25:216]delayTime=4
[2023-10-23_06:21:25:216][
[2023-10-23_06:21:25:216]#XHTTPCCON: 1

[2023-10-23_06:21:25:216]OK
[2023-10-23_06:21:25:216]], delayTime=4

[2023-10-23_06:21:25:216]Start uploading REC #0 ...
[2023-10-23_06:21:25:264]record:{"imei":"350916068571523","iccid":"8942310222004254751F","time":"23/10/23,10:21:18-16","rsrp":60,"err":0,"spo2":95,"pr":77,"pi":129,"battery":99,"ver":"V1.05.07.1G"}, len = 165
[2023-10-23_06:21:25:264]payload_length = 165
[2023-10-23_06:21:25:264]AT#XHTTPCREQ="POST","/topics/berry/bm1000/device-data","HOST: iot-core.prod.continuasystems-cloud.com
[2023-10-23_06:21:25:281]Content-Type: application/json
[2023-10-23_06:21:25:281]Content-Length: 165
[2023-10-23_06:21:25:281]",165
[2023-10-23_06:21:26:424]delayTime=1
[2023-10-23_06:21:26:424][
[2023-10-23_06:21:26:424]OK

[2023-10-23_06:21:26:424]#XHTTPCREQ: 1
[2023-10-23_06:21:26:424]], delayTime=1
[2023-10-23_06:21:26:456]{"imei":"350916068571523","iccid":"8942310222004254751F","time":"23/10/23,10:21:18-16","rsrp":60,"err":0,"spo2":95,"pr":77,"pi":129,"battery":99,"ver":"V1.05.07.1G"}
[2023-10-23_06:21:27:635]delayTime=1
[2023-10-23_06:21:27:635]UART RxBuffer len = 333
[2023-10-23_06:21:27:651][
[2023-10-23_06:21:27:651]OK

[2023-10-23_06:21:27:651]#XHTTPCREQ: 0

[2023-10-23_06:21:27:651]#XHTTPCRSP:188,0
[2023-10-23_06:21:27:651]HTTP/1.1 200 OK
[2023-10-23_06:21:27:651]content-type: application/json
[2023-10-23_06:21:27:651]content-length: 65
[2023-10-23_06:21:27:651]date: Mon, 23 Oct 2023 10:21:25 GMT
[2023-10-23_06:21:27:651]x-amzn-RequestId: 41e950e0-9e4a-0fcd-9b95-cfb75e542151
[2023-10-23_06:21:27:700]connection: keep-alive


[2023-10-23_06:21:27:700]#XHTTPCRSP:65,0
[2023-10-23_06:21:27:700]{"message":"OK","traceId":"41e950e0-9e4a-0fcd-9b95-cfb75e542151"}
[2023-10-23_06:21:27:700]#XHTTPCRSP:0,1
[2023-10-23_06:21:27:700]]
[2023-10-23_06:21:27:700]Server replied with HTTP/1.1 200.
[2023-10-23_06:21:27:700]Upload REC #0 Success.
[2023-10-23_06:21:27:700]--------------------------------------------
[2023-10-23_06:21:27:728]AT#XHTTPCCON=0
[2023-10-23_06:21:27:938]<
[2023-10-23_06:21:27:938]#XHTTPCCON: 0

[2023-10-23_06:21:27:938]OK
[2023-10-23_06:21:27:938]>, timeOut=0
[2023-10-23_06:21:27:971]at_send_HTTP(): Success.
[2023-10-23_06:21:27:971]Elapsed Time = 15 sec
[2023-10-23_06:21:27:971]Total_send = 15, Success_send = 15, Resend=0, RebootCount=0
[2023-10-23_06:21:27:971]*********************END*************************
[2023-10-23_06:21:31:152]SaveRecord(): RecordCount = 0
[2023-10-23_06:21:31:168]--------------------------------------------
[2023-10-23_06:21:31:168]AT+CFUN=4

Fullscreen test 102223-407pm.txt Download

[2023-10-22_16:04:05:810]AT+CPIN?
[2023-10-22_16:04:06:317](
[2023-10-22_16:04:06:317]ERROR
[2023-10-22_16:04:06:317])
[2023-10-22_16:04:06:317]retry = 1
[2023-10-22_16:04:07:799]AT+CPIN?
[2023-10-22_16:04:08:298](
[2023-10-22_16:04:08:298]ERROR
[2023-10-22_16:04:08:298])
[2023-10-22_16:04:08:298]retry = 3
[2023-10-22_16:04:08:796]AT+CPIN?
[2023-10-22_16:04:09:305](
[2023-10-22_16:04:09:305]ERROR
[2023-10-22_16:04:09:305])
[2023-10-22_16:04:09:305]retry = 4
[2023-10-22_16:04:09:797]AT+CGSN
[2023-10-22_16:04:10:292](
[2023-10-22_16:04:10:292]350916068571523

[2023-10-22_16:04:10:292]OK
[2023-10-22_16:04:10:292])
[2023-10-22_16:04:10:292]lte_imei[16]:350916068571523
[2023-10-22_16:04:10:807]AT%XSYSTEMMODE?
[2023-10-22_16:04:11:303](
[2023-10-22_16:04:11:303]%XSYSTEMMODE: 1,0,0,0

[2023-10-22_16:04:11:303]OK
[2023-10-22_16:04:11:303])
[2023-10-22_16:04:11:303]cnt:2, lte_m:1, lte_nb:0
[2023-10-22_16:04:11:799]AT+CFUN=1
[2023-10-22_16:04:12:286](
[2023-10-22_16:04:12:286]OK
[2023-10-22_16:04:12:286])
[2023-10-22_16:04:12:796]AT+CPIN?
[2023-10-22_16:04:13:295](
[2023-10-22_16:04:13:295]ERROR
[2023-10-22_16:04:13:295])
[2023-10-22_16:04:13:295]retry = 0
[2023-10-22_16:04:13:794]AT+CPIN?
[2023-10-22_16:04:14:281](
[2023-10-22_16:04:14:281]ERROR
[2023-10-22_16:04:14:281])
[2023-10-22_16:04:14:281]retry = 1
[2023-10-22_16:04:14:781]AT+CPIN?
[2023-10-22_16:04:15:281](
[2023-10-22_16:04:15:281]ERROR
[2023-10-22_16:04:15:281])
[2023-10-22_16:04:15:281]retry = 2
[2023-10-22_16:04:15:791]AT+CPIN?
[2023-10-22_16:04:16:283](
[2023-10-22_16:04:16:283]ERROR
[2023-10-22_16:04:16:283])
[2023-10-22_16:04:16:283]retry = 3
[2023-10-22_16:04:16:783]AT+CPIN?
[2023-10-22_16:04:17:282](
[2023-10-22_16:04:17:282]ERROR
[2023-10-22_16:04:17:282])
[2023-10-22_16:04:17:282]retry = 4
[2023-10-22_16:04:17:777]AT+CGSN
[2023-10-22_16:04:18:276](
[2023-10-22_16:04:18:276]350916068571523

[2023-10-22_16:04:18:276]OK
[2023-10-22_16:04:18:276])
[2023-10-22_16:04:18:276]lte_imei[16]:350916068571523
[2023-10-22_16:04:18:781]AT%XSYSTEMMODE?
[2023-10-22_16:04:19:276](
[2023-10-22_16:04:19:276]%XSYSTEMMODE: 1,0,0,0

[2023-10-22_16:04:19:276]OK
[2023-10-22_16:04:19:276])
[2023-10-22_16:04:19:276]cnt:2, lte_m:1, lte_nb:0
[2023-10-22_16:04:19:782]AT+CFUN=1
[2023-10-22_16:04:20:271](
[2023-10-22_16:04:20:271]OK
[2023-10-22_16:04:20:271])
[2023-10-22_16:04:20:768]AT+CPIN?
[2023-10-22_16:04:21:273](
[2023-10-22_16:04:21:273]ERROR
[2023-10-22_16:04:21:273])
[2023-10-22_16:04:21:273]retry = 0
[2023-10-22_16:04:21:779]AT+CPIN?
[2023-10-22_16:04:22:262](
[2023-10-22_16:04:22:262]ERROR
[2023-10-22_16:04:22:262])
[2023-10-22_16:04:22:262]retry = 1
[2023-10-22_16:04:22:776]AT+CPIN?
[2023-10-22_16:04:23:274](
[2023-10-22_16:04:23:274]ERROR
[2023-10-22_16:04:23:274])
[2023-10-22_16:04:23:274]retry = 2
[2023-10-22_16:04:23:772]AT+CPIN?
[2023-10-22_16:04:24:270](
[2023-10-22_16:04:24:270]ERROR
[2023-10-22_16:04:24:270])
[2023-10-22_16:04:24:270]retry = 3
[2023-10-22_16:04:24:760]AT+CPIN?
[2023-10-22_16:04:25:266](
[2023-10-22_16:04:25:266]ERROR
[2023-10-22_16:04:25:266])
[2023-10-22_16:04:25:266]retry = 4
[2023-10-22_16:04:25:765]AT+CGSN
[2023-10-22_16:04:26:262](
[2023-10-22_16:04:26:262]350916068571523

[2023-10-22_16:04:26:262]OK
[2023-10-22_16:04:26:262])
[2023-10-22_16:04:26:262]lte_imei[16]:350916068571523
[2023-10-22_16:04:26:754]AT%XSYSTEMMODE?
[2023-10-22_16:04:27:249](
[2023-10-22_16:04:27:249]%XSYSTEMMODE: 1,0,0,0

[2023-10-22_16:04:27:249]OK
[2023-10-22_16:04:27:279])
[2023-10-22_16:04:27:279]cnt:2, lte_m:1, lte_nb:0
[2023-10-22_16:04:27:762]AT+CFUN=1
[2023-10-22_16:04:28:260](
[2023-10-22_16:04:28:260]OK
[2023-10-22_16:04:28:260])
[2023-10-22_16:04:28:750]AT+CPIN?
[2023-10-22_16:04:29:257](
[2023-10-22_16:04:29:257]ERROR
[2023-10-22_16:04:29:257])
[2023-10-22_16:04:29:257]retry = 0
[2023-10-22_16:04:29:743]AT+CPIN?
[2023-10-22_16:04:30:257](
[2023-10-22_16:04:30:257]ERROR
[2023-10-22_16:04:30:257])
[2023-10-22_16:04:30:257]retry = 1
[2023-10-22_16:04:30:742]AT+CPIN?
[2023-10-22_16:04:31:251](
[2023-10-22_16:04:31:251]ERROR
[2023-10-22_16:04:31:251])
[2023-10-22_16:04:31:251]retry = 2
[2023-10-22_16:04:31:749]AT+CPIN?
[2023-10-22_16:04:32:242](
[2023-10-22_16:04:32:242]ERROR
[2023-10-22_16:04:32:242])
[2023-10-22_16:04:32:242]retry = 3
[2023-10-22_16:04:32:748]AT+CPIN?
[2023-10-22_16:04:33:245](
[2023-10-22_16:04:33:245]ERROR
[2023-10-22_16:04:33:245])
[2023-10-22_16:04:33:245]retry = 4
[2023-10-22_16:04:33:748]AT+CGSN
[2023-10-22_16:04:34:233](
[2023-10-22_16:04:34:233]350916068571523

[2023-10-22_16:04:34:233]OK
[2023-10-22_16:04:34:233])
[2023-10-22_16:04:34:233]lte_imei[16]:350916068571523
[2023-10-22_16:04:34:745]AT%XSYSTEMMODE?
[2023-10-22_16:04:35:230](
[2023-10-22_16:04:35:230]%XSYSTEMMODE: 1,0,0,0

[2023-10-22_16:04:35:230]OK
[2023-10-22_16:04:35:230])
[2023-10-22_16:04:35:260]cnt:2, lte_m:1, lte_nb:0
[2023-10-22_16:04:35:743]AT+CFUN=1
[2023-10-22_16:04:36:239](
[2023-10-22_16:04:36:239]OK
[2023-10-22_16:04:36:239])
[2023-10-22_16:04:36:743]AT+CPIN?
[2023-10-22_16:04:37:233](
[2023-10-22_16:04:37:233]ERROR
[2023-10-22_16:04:37:233])
[2023-10-22_16:04:37:233]retry = 0
[2023-10-22_16:04:37:736]AT+CPIN?
[2023-10-22_16:04:38:223](
[2023-10-22_16:04:38:223]ERROR
[2023-10-22_16:04:38:223])
[2023-10-22_16:04:38:223]retry = 1
[2023-10-22_16:04:38:735]AT+CPIN?
[2023-10-22_16:04:39:226](
[2023-10-22_16:04:39:226]ERROR
[2023-10-22_16:04:39:226])
[2023-10-22_16:04:39:226]retry = 2
[2023-10-22_16:04:39:731]AT+CPIN?
[2023-10-22_16:04:40:219](
[2023-10-22_16:04:40:219]ERROR
[2023-10-22_16:04:40:219])
[2023-10-22_16:04:40:219]retry = 3
[2023-10-22_16:04:40:730]AT+CPIN?
[2023-10-22_16:04:41:225](
[2023-10-22_16:04:41:225]ERROR
[2023-10-22_16:04:41:225])
[2023-10-22_16:04:41:225]retry = 4
[2023-10-22_16:04:41:724]AT+CGSN
[2023-10-22_16:04:42:217](
[2023-10-22_16:04:42:217]350916068571523

[2023-10-22_16:04:42:217]OK
[2023-10-22_16:04:42:217])
[2023-10-22_16:04:42:217]lte_imei[16]:350916068571523
[2023-10-22_16:04:42:716]AT%XSYSTEMMODE?
[2023-10-22_16:04:43:222](
[2023-10-22_16:04:43:222]%XSYSTEMMODE: 1,0,0,0

[2023-10-22_16:04:43:222]OK
[2023-10-22_16:04:43:222])
[2023-10-22_16:04:43:222]cnt:2, lte_m:1, lte_nb:0
[2023-10-22_16:04:43:725]AT+CFUN=1
[2023-10-22_16:04:44:212](
[2023-10-22_16:04:44:212]OK
[2023-10-22_16:04:44:212])
[2023-10-22_16:04:44:712]AT+CPIN?
[2023-10-22_16:04:45:209](
[2023-10-22_16:04:45:209]ERROR
[2023-10-22_16:04:45:209])
[2023-10-22_16:04:45:209]retry = 0
[2023-10-22_16:04:45:718]AT+CPIN?
[2023-10-22_16:04:46:209](
[2023-10-22_16:04:46:209]ERROR
[2023-10-22_16:04:46:209])
[2023-10-22_16:04:46:209]retry = 1
[2023-10-22_16:04:46:713]AT+CPIN?
[2023-10-22_16:04:47:214](
[2023-10-22_16:04:47:214]ERROR
[2023-10-22_16:04:47:214])
[2023-10-22_16:04:47:214]retry = 2
[2023-10-22_16:04:47:713]AT+CPIN?
[2023-10-22_16:04:48:210](
[2023-10-22_16:04:48:210]ERROR
[2023-10-22_16:04:48:210])
[2023-10-22_16:04:48:210]retry = 3
[2023-10-22_16:04:48:709]AT+CPIN?
[2023-10-22_16:04:49:207](
[2023-10-22_16:04:49:207]ERROR
[2023-10-22_16:04:49:207])
[2023-10-22_16:04:49:207]retry = 4
[2023-10-22_16:04:49:703]AT+CGSN
[2023-10-22_16:04:50:206](
[2023-10-22_16:04:50:206]350916068571523

[2023-10-22_16:04:50:206]OK
[2023-10-22_16:04:50:206])
[2023-10-22_16:04:50:206]lte_imei[16]:350916068571523
[2023-10-22_16:04:50:706]AT%XSYSTEMMODE?
[2023-10-22_16:04:51:195](
[2023-10-22_16:04:51:195]%XSYSTEMMODE: 1,0,0,0

[2023-10-22_16:04:51:195]OK
[2023-10-22_16:04:51:195])
[2023-10-22_16:04:51:223]cnt:2, lte_m:1, lte_nb:0
[2023-10-22_16:04:51:695]AT+CFUN=1
[2023-10-22_16:04:52:197](
[2023-10-22_16:04:52:197]OK
[2023-10-22_16:04:52:197])
[2023-10-22_16:04:52:700]AT+CPIN?
[2023-10-22_16:04:53:190](
[2023-10-22_16:04:53:190]ERROR
[2023-10-22_16:04:53:190])
[2023-10-22_16:04:53:190]retry = 0
[2023-10-22_16:04:53:694]AT+CPIN?
[2023-10-22_16:04:54:189](
[2023-10-22_16:04:54:189]ERROR
[2023-10-22_16:04:54:189])
[2023-10-22_16:04:54:189]retry = 1
[2023-10-22_16:04:54:691]AT+CPIN?
[2023-10-22_16:04:55:184](
[2023-10-22_16:04:55:184]ERROR
[2023-10-22_16:04:55:184])
[2023-10-22_16:04:55:184]retry = 2
[2023-10-22_16:04:55:695]AT+CPIN?
[2023-10-22_16:04:56:183](
[2023-10-22_16:04:56:183]ERROR
[2023-10-22_16:04:56:183])
[2023-10-22_16:04:56:183]retry = 3
[2023-10-22_16:04:56:691]AT+CPIN?
[2023-10-22_16:04:57:177](
[2023-10-22_16:04:57:177]ERROR
[2023-10-22_16:04:57:177])
[2023-10-22_16:04:57:177]retry = 4
[2023-10-22_16:04:57:688]AT+CGSN
[2023-10-22_16:04:58:177](
[2023-10-22_16:04:58:177]350916068571523

[2023-10-22_16:04:58:177]OK
[2023-10-22_16:04:58:177])
[2023-10-22_16:04:58:177]lte_imei[16]:350916068571523
[2023-10-22_16:04:58:684]AT%XSYSTEMMODE?
[2023-10-22_16:04:59:177](
[2023-10-22_16:04:59:177]%XSYSTEMMODE: 1,0,0,0

[2023-10-22_16:04:59:177]OK
[2023-10-22_16:04:59:177])
[2023-10-22_16:04:59:207]cnt:2, lte_m:1, lte_nb:0
[2023-10-22_16:04:59:682]AT+CFUN=1
[2023-10-22_16:05:00:178](
[2023-10-22_16:05:00:178]OK
[2023-10-22_16:05:00:178])
[2023-10-22_16:05:00:679]AT+CPIN?
[2023-10-22_16:05:01:168](
[2023-10-22_16:05:01:168]ERROR
[2023-10-22_16:05:01:168])
[2023-10-22_16:05:01:168]retry = 0
[2023-10-22_16:05:01:671]AT+CPIN?
[2023-10-22_16:05:02:164](
[2023-10-22_16:05:02:164]ERROR
[2023-10-22_16:05:02:164])
[2023-10-22_16:05:02:164]retry = 1
[2023-10-22_16:05:02:666]AT+CPIN?
[2023-10-22_16:05:03:168](
[2023-10-22_16:05:03:168]ERROR
[2023-10-22_16:05:03:168])
[2023-10-22_16:05:03:168]retry = 2
[2023-10-22_16:05:03:669]AT+CPIN?
[2023-10-22_16:05:04:167](
[2023-10-22_16:05:04:167]ERROR
[2023-10-22_16:05:04:167])
[2023-10-22_16:05:04:167]retry = 3
[2023-10-22_16:05:04:673]AT+CPIN?
[2023-10-22_16:05:05:168](
[2023-10-22_16:05:05:168]ERROR
[2023-10-22_16:05:05:168])
[2023-10-22_16:05:05:168]retry = 4
[2023-10-22_16:05:05:666]AT+CGSN
[2023-10-22_16:05:06:158](
[2023-10-22_16:05:06:158]350916068571523

[2023-10-22_16:05:06:158]OK
[2023-10-22_16:05:06:158])
[2023-10-22_16:05:06:158]lte_imei[16]:350916068571523
[2023-10-22_16:05:06:666]AT%XSYSTEMMODE?
[2023-10-22_16:05:07:150](
[2023-10-22_16:05:07:150]%XSYSTEMMODE: 1,0,0,0

[2023-10-22_16:05:07:150]OK
[2023-10-22_16:05:07:181])
[2023-10-22_16:05:07:181]cnt:2, lte_m:1, lte_nb:0
[2023-10-22_16:05:07:654]AT+CFUN=1
[2023-10-22_16:05:08:164](
[2023-10-22_16:05:08:164]OK
[2023-10-22_16:05:08:164])
[2023-10-22_16:05:08:660]AT+CPIN?
[2023-10-22_16:05:09:159](
[2023-10-22_16:05:09:159]ERROR
[2023-10-22_16:05:09:159])
[2023-10-22_16:05:09:159]retry = 0
[2023-10-22_16:05:09:658]AT+CPIN?
[2023-10-22_16:05:10:155](
[2023-10-22_16:05:10:155]ERROR
[2023-10-22_16:05:10:155])
[2023-10-22_16:05:10:155]retry = 1
[2023-10-22_16:05:10:661]AT+CPIN?
[2023-10-22_16:05:11:145](
[2023-10-22_16:05:11:145]ERROR
[2023-10-22_16:05:11:145])
[2023-10-22_16:05:11:145]retry = 2
[2023-10-22_16:05:11:655]AT+CPIN?
[2023-10-22_16:05:12:139](
[2023-10-22_16:05:12:139]ERROR
[2023-10-22_16:05:12:139])
[2023-10-22_16:05:12:139]retry = 3
[2023-10-22_16:05:12:652]AT+CPIN?
[2023-10-22_16:05:13:140](
[2023-10-22_16:05:13:140]ERROR
[2023-10-22_16:05:13:140])
[2023-10-22_16:05:13:140]retry = 4
[2023-10-22_16:05:13:647]AT+CGSN
[2023-10-22_16:05:14:138](
[2023-10-22_16:05:14:138]350916068571523

[2023-10-22_16:05:14:138]OK
[2023-10-22_16:05:14:138])
[2023-10-22_16:05:14:138]lte_imei[16]:350916068571523

and customer keeps 9160 on for a long time after setting at+cfun=1; but there is no way can make device attached to network.

and customer had another try to send command one by one:

1. AT+CFUN=4
2. AT+CGDCONT=0,"IP","soracom.io"
3. AT+CGAUTH=0,1,"sora","sora"
4. AT+CFUN=1

but the failure device still  got "+CGATT: 0" after sending "AT+CGATT?"

for now, we can't get the modem trace from endcustomer.i will attach it after i get it.

addition information is customer did factoryreset command to 9160 after startup.

then custome put the sim card to mobile phone, after several minutes, it attached to network operater, which is T-mobile,we can get mcc from log:

do we have any experience on this? usually how to deal with this situation?

customer is guessing mobile phone can activate the sim card,if we can do this.

Regards,

William.

[Charlie]

Hi William,

Me neither, so we need to understand why this happens. Here I list some information that may help to understand the cause.

1) Is it possible to use nRF9160DK to test and collect modem traces by the end customer?

2）If only some SIM cards have an issue, I suspect the issue is SIM card configuration-related. Soracom shows their SIM cards support multiple networks, it may take time for nRF9160 to find the proper network, while mobile phones may have different strategies to search the proper network so it is faster. The following commands can speed up the search process, and this will help to verify if searching the network causes the long time wait. Just set the target network and band we have known to see if this will help the device connect to the network quickly.

AT+COPS=1,2,"310260"
AT%XBANDLOCK=2,"100000000000"

Best regards,

Charlie

[Sean_Wang]

Hi Charlie,

This is Sean, and I asked William to post my question here.

Now the question has been resolved.

The reason is due to the mfw version is too low.

The problem version is mfw_nrf9160_1.3.1, and after I update to nrf9160_1.3.2, it works fine with the SIM card.

I also tried with other newer versions, such as 1.3.3, 1.3.5, and both work fine.

Anyway, thanks for your kindly help.