Power Profiler Kit II not working

[pungent1188]

Just unboxed it.

I'm using power+data port.

Green LED breaths.

But shows up as:

Even after replugging it.

App shows:

10:47:06.104

Using nrf-device-lib-js version: 0.6.12

10:47:06.104

Using nrf-device-lib version: 0.15.3

10:47:06.104

Using nrfjprog DLL version: 10.19.1

10:47:06.105

Using JLink version: JLink_V7.80c

10:47:06.389

Getting serialport options from persistent store {00000000-0000-0000-FFFF-FFFFFFFFFFFF}.pc-nrfconnect-ppk

10:47:06.390

Getting serialport options from persistent store FT5RG6P2.pc-nrfconnect-ppk

10:47:06.390

Getting serialport options from persistent store FTFMFABN.pc-nrfconnect-ppk

10:47:06.391

Getting serialport options from persistent store D65E59B94355.pc-nrfconnect-ppk

10:47:16.136

Validating firmware for device with s/n D65E59B94355

10:47:16.151

Opening device with s/n D65E59B94355

10:47:16.152

Failed to start PPK

10:50:09.807

Getting serialport options from persistent store D65E59B94355.pc-nrfconnect-ppk

Also why did it need JLink_V7.80c if it has bootloader?

I use newer for production products.

Not a great experience out of the box.

[pungent1188]

Missing driver? HW seems fine since DFU shows up over same usb cable.

[Jared]

Hi there,

1. Which version of nRF Connect Desktop, Power Profiler app and Windows OS are you using? 
2. I know this sounds trivial, but can you try to switch USB cable and see if it that solves your issue?
3. If that didn't work, do you have access to another computer? Just to verify whether the issue is nRF Connect Desktop installation or the PPK2 itself, can you try connecting the PPK2 to another computer? 

regards

Jared 

[pungent1188]

Win10

nRF Connect Desktop 4.2.1

PPK sw 3.5.5

latest of all I think

I tried a 2nd USB cable, same thing, but if DFU shows up it means connection is valid.

Unfortunately I don't have access to second PC right now.

Where can I download the latest driver for PPK USB?

[pungent1188]

Also not using USB hub, and tried other USB port,same thing.

[Jared]

Hi.

nRF Connect Desktop should install the necessary drivers that is needed to use PPK2,

Can you turn on Verbose logging in the "About" section in the power profiler app and share the log that is printed when you try to start the PPK2,

Also, another user reported similar issue here, a simple restart of the computer solved their issue.

regards

Jared