Unable to uninstall or upgrade nrfconnect for desktop

[Anthony Ambuehl]

I have been using nrfConnect for Desktop on Windows for many years.  I have version 4.01 installed.  I sometimes get prompted to upgrade but when I try to complete the upgrade it fails after downloading.  I also get an error when I try to uninstall.  The error says "nrfConnect for Desktop cannot be closed"   

I have tried this immediately after rebooting and get the same problem.  I have searched for any running application in task manager and it doesn't exist.  I suspect some lock file is left behind from a previous crash, but I have no idea where to look.

[Øyvind]

Hello, 

I have forwarded your question to our nRF Connect for Desktop developers and I hope to have an answer by tomorrow. 

I have tried this immediately after rebooting and get the same problem.

Are you able to open nRF Connect for Desktop before updating? Does this give you a normal window? If so, are you able to open the Developer Console (CTRL+SHIFT+I)?

Kind regards,
Øyvind

[Anthony Ambuehl]

Yes the version of nrfConnect for Desktop works just fine, but I cannot update it.  The developer console does open as well.

[Øyvind]

Anthony Ambuehl said:

However in c:/Users/antho/AppData/Roaming  I did find nrfconnect as well as nrf-connect-bluetooth-low-energy and "nRF Connect"

Is "nRF Connect" the same as "nRF Connect for Desktop.exe"?

[Anthony Ambuehl]

no I'm saying I found a folder called "nRF Connect"   with the space in the name.  It was not an exe file, it was a folder.

[Øyvind]

Understood. I'm afraid we're running out of ideas to why you are not able to uninstall or install nRF Connect for Desktop. Our developers are not able to reproduce the issue, and have never seen this before. 

[Øyvind]

Just to verify that I have not misunderstood:

Anthony Ambuehl said:

However in c:/Users/antho/AppData/Roaming  I did find nrfconnect

Inside of nrfconnect (the folder) are there any .exe files there i.e. nRF Connect for Desktop.exe?

[Anthony Ambuehl]

I was uninstalling some other apps today to free up space on my drive.  After removing numerous old copies of SES (all the way back to 4.10) I am now able to remove nrfConnect for desktop and nrfConnect Bluetooth for desktop and upgraded.

so my problem is solved, yay!