Unable to install any SDK( ex. 2.50)

[sravan.rikka]

Getting this error while installing SDK 2.50

[Øyvind]

Hello, 

Are you able to provide more information to this issue? How are you trying to install? If using the Toolchain Manager, what version of the nRF Connect for Desktop are you using? 

Thanks.

Kind regards,
Øyvind

[sravan.rikka]

Hi,

I am using nrf desktop app and Tool chain manager of nrf app to install SDK-2.5.0. I am using window-10 and i7 processor.

nrf desktop app ----- v4.3.0

tool chain manager - v1.3.0

[sravan.rikka]

Hi,

I have run from nrF desktop, attached the log.

.

[Øyvind]

This image is unreadable, I'm afraid.

Have you verified with your IT department that you have access to Github? 

Øyvind said:

Can you please run nRF Connect: Generate support information from VS Code Command Pallette?

[sravan.rikka]

I have access to github and logged into it as well.

Generative support information provided below.

Fullscreen Generative support information.txt Download

IMPORTANT: The data below could contain sensitive or confidential information about your environment.
If you do not wish this to be seen by others, please make sure to remove it before sharing.

For help and support, visit the Nordic DevZone at https://devzone.nordicsemi.com/.

{
  "platform": {
    "os": "win32",
    "osVersion": "Windows 10 Enterprise",
    "osKernel": "10.0.19045",
    "vscode": "1.85.2",
    "electron": "25.9.7",
    "node": "v18.15.0"
  },
  "system": {
    "date": "2024-01-29T13:42:56.727Z",
    "vscodeRoot": "c:\\Users\\H191695\\AppData\\Local\\Programs\\Microsoft VS Code\\resources\\app",
    "nrfConnectForDesktopInstalled": true,
    "vscodeUptime": "00:01:43",
    "osUptime": "168:28:20",
    "cpu": "12th Gen Intel(R) Core(TM) i7-1265U"
  },
  "workspace": {
    "name": "HVT_R120_APP",
    "workspaceFile": null,
    "folders": [
      "c:\\Sravan\\Programs\\GIT_Repository\\CL5G\\CL_R200\\HVT_R120_APP"
    ]
  },
  "sdks": [
    {
      "version": "?.?.?",
      "path": "c:\\Sravan\\Programs\\GIT_Repository\\CL5G\\CL_R200"
    }
  ],
  "activeBuild": "c:\\Sravan\\Programs\\GIT_Repository\\CL5G\\CL_R200\\HVT_R120_APP\\build_1",
  "apps": [
    {
      "workspace": "c:\\Sravan\\Programs\\GIT_Repository\\CL5G\\CL_R200\\HVT_R120_APP",
      "uri": "c:\\Sravan\\Programs\\GIT_Repository\\CL5G\\CL_R200\\HVT_R120_APP",
      "buildConfigurations": [
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          "name": "build_1",
          "boardId": "nrf9160_hvt5g",
          "type": "Zephyr",
          "isChild": false,
          "isStale": false,
          "taskBindings": {
            "build": [],
            "pristineBuild": [],
            "flash": [],
            "eraseAndFlash": []
          }
        }
      ]
    }
  ],
  "topdir": "c:\\Sravan\\Programs\\GIT_Repository\\CL5G\\CL_R200",
  "workspaceState": "workspace-initialised",
  "toolchains": [
    {
      "version": "2.5.0",
      "path": "c:\\ncs\\toolchains\\c57af46cb7"
    },
    {
      "version": "2.5.0",
      "path": "c:\\Sravan\\Programs\\GIT_Repository\\CL5G\\CL_R200\\toolchains\\c57af46cb7"
    }
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  "connectedDevices": [
    {
      "serialNumber": "000504502582"
    }
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  "deviceProvider": "nrfutil",
  "tools": {
    "C:\\ncs\\toolchains\\c57af46cb7\\opt\\zephyr-sdk\\arm-zephyr-eabi\\bin\\arm-zephyr-eabi-gcc.exe": "0.16.1",
    "C:\\Program Files\\SEGGER\\JLink\\JLink.exe": "7.88j",
    "nrfjprog": "Not found",
    "C:\\Program Files\\Nordic Semiconductor\\nrfutil\\nrfutil.exe": "7.7.0",
    "C:\\ncs\\toolchains\\c57af46cb7\\opt\\bin\\cmake.exe": "3.20.5",
    "C:\\ncs\\toolchains\\c57af46cb7\\opt\\bin\\Scripts\\west.exe": "1.1.0",
    "C:\\ncs\\toolchains\\c57af46cb7\\opt\\bin\\python.exe": "3.8.2",
    "C:\\ncs\\toolchains\\c57af46cb7\\opt\\bin\\ninja.exe": "1.9.0",
    "C:\\ncs\\toolchains\\c57af46cb7\\opt\\bin\\gperf.exe": "3.1",
    "C:\\ncs\\toolchains\\c57af46cb7\\opt\\bin\\dtc.exe": "1.4.7",
    "C:\\ncs\\toolchains\\c57af46cb7\\opt\\bin\\gn.exe": "2122",
    "C:\\ncs\\toolchains\\c57af46cb7\\mingw64\\bin\\git.exe": "2.37.3.windows.1",
    "gdbPath": "c:\\ncs\\toolchains\\c57af46cb7\\opt\\zephyr-sdk\\arm-zephyr-eabi\\bin\\arm-zephyr-eabi-gdb.exe"
  },
  "nrfutil": {
    "nrfutil-device": {
      "version": "2.0.0",
      "binPath": "c:\\Users\\H191695\\.vscode\\extensions\\nordic-semiconductor.nrf-connect-2023.11.301-win32-x64\\platform\\nrfutil\\bin\\nrfutil-device"
    },
    "nrfutil-toolchain-manager": {
      "version": "0.14.1",
      "binPath": "c:\\Users\\H191695\\.vscode\\extensions\\nordic-semiconductor.nrf-connect-2023.11.301-win32-x64\\platform\\nrfutil\\bin\\nrfutil-toolchain-manager"
    }
  },
  "environment": {
    "westEnv": {
      "ELECTRON_RUN_AS_NODE": "1",
      "HOME": "C:\\Users\\H191695",
      "HOMEDRIVE": "C:",
      "HOMEPATH": "\\Users\\H191695",
      "PATH": "C:\\ncs\\toolchains\\c57af46cb7;C:\\ncs\\toolchains\\c57af46cb7\\mingw64\\bin;C:\\ncs\\toolchains\\c57af46cb7\\bin;C:\\ncs\\toolchains\\c57af46cb7\\opt\\bin;C:\\ncs\\toolchains\\c57af46cb7\\opt\\bin\\Scripts;C:\\ncs\\toolchains\\c57af46cb7\\opt\\nanopb\\generator-bin;C:\\ncs\\toolchains\\c57af46cb7\\opt\\zephyr-sdk\\aarch64-zephyr-elf\\bin;C:\\ncs\\toolchains\\c57af46cb7\\opt\\zephyr-sdk\\x86_64-zephyr-elf\\bin;C:\\ncs\\toolchains\\c57af46cb7\\opt\\zephyr-sdk\\arm-zephyr-eabi\\bin;c:\\Users\\H191695\\.vscode\\extensions\\nordic-semiconductor.nrf-connect-2023.11.301-win32-x64\\platform\\nrfutil\\lib\\nrfutil-toolchain-manager;C:\\WINDOWS\\system32;C:\\WINDOWS;C:\\WINDOWS\\System32\\Wbem;C:\\WINDOWS\\System32\\WindowsPowerShell\\v1.0\\;C:\\WINDOWS\\System32\\OpenSSH\\;C:\\Program Files\\1E\\NomadBranch\\;C:\\Program Files\\dotnet\\;C:\\Users\\H191695\\AppData\\Local\\Packages\\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\\LocalCache\\local-packages\\Python312\\Scripts\\;C:\\Program Files\\Nordic Semiconductor\\nrfutil;C:\\Users\\H191695\\AppData\\Local\\Programs\\Python\\Python312\\Scripts\\;C:\\Users\\H191695\\AppData\\Local\\Microsoft\\WindowsApps;C:\\Users\\H191695\\AppData\\Local\\Programs\\Git\\cmd;C:\\Users\\H191695\\AppData\\Local\\Programs\\Microsoft VS Code\\bin;C:\\Users\\H191695\\AppData\\Local\\Programs\\Python\\Python312\\;",
      "ZEPHYR_BASE": "c:\\Sravan\\Programs\\GIT_Repository\\CL5G\\CL_R200\\zephyr",
      "ZEPHYR_TOOLCHAIN_VARIANT": "zephyr",
      "ZEPHYR_SDK_INSTALL_DIR": "C:\\ncs\\toolchains\\c57af46cb7\\opt\\zephyr-sdk",
      "PYTHONPATH": "C:\\ncs\\toolchains\\c57af46cb7\\opt\\bin;C:\\ncs\\toolchains\\c57af46cb7\\opt\\bin\\Lib;C:\\ncs\\toolchains\\c57af46cb7\\opt\\bin\\Lib\\site-packages"
    },
    "inherited": {
      "ELECTRON_RUN_AS_NODE": "1",
      "HOME": "C:\\Users\\H191695",
      "HOMEDRIVE": "C:",
      "HOMEPATH": "\\Users\\H191695",
      "Path": "C:\\WINDOWS\\system32;C:\\WINDOWS;C:\\WINDOWS\\System32\\Wbem;C:\\WINDOWS\\System32\\WindowsPowerShell\\v1.0\\;C:\\WINDOWS\\System32\\OpenSSH\\;C:\\Program Files\\1E\\NomadBranch\\;C:\\Program Files\\dotnet\\;C:\\Users\\H191695\\AppData\\Local\\Packages\\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\\LocalCache\\local-packages\\Python312\\Scripts\\;C:\\Program Files\\Nordic Semiconductor\\nrfutil;C:\\Users\\H191695\\AppData\\Local\\Programs\\Python\\Python312\\Scripts\\;C:\\Users\\H191695\\AppData\\Local\\Microsoft\\WindowsApps;C:\\Users\\H191695\\AppData\\Local\\Programs\\Git\\cmd;C:\\Users\\H191695\\AppData\\Local\\Programs\\Microsoft VS Code\\bin;C:\\Users\\H191695\\AppData\\Local\\Programs\\Python\\Python312\\;",
      "PATH": "C:\\WINDOWS\\system32;C:\\WINDOWS;C:\\WINDOWS\\System32\\Wbem;C:\\WINDOWS\\System32\\WindowsPowerShell\\v1.0\\;C:\\WINDOWS\\System32\\OpenSSH\\;C:\\Program Files\\1E\\NomadBranch\\;C:\\Program Files\\dotnet\\;C:\\Users\\H191695\\AppData\\Local\\Packages\\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\\LocalCache\\local-packages\\Python312\\Scripts\\;C:\\Program Files\\Nordic Semiconductor\\nrfutil;C:\\Users\\H191695\\AppData\\Local\\Programs\\Python\\Python312\\Scripts\\;C:\\Users\\H191695\\AppData\\Local\\Microsoft\\WindowsApps;C:\\Users\\H191695\\AppData\\Local\\Programs\\Git\\cmd;C:\\Users\\H191695\\AppData\\Local\\Programs\\Microsoft VS Code\\bin;C:\\Users\\H191695\\AppData\\Local\\Programs\\Python\\Python312\\;"
    },
    "toolchainPath": "c:\\ncs\\toolchains\\c57af46cb7",
    "toolchainBinPath": "c:\\ncs\\toolchains\\c57af46cb7\\opt\\zephyr-sdk\\arm-zephyr-eabi\\bin",
    "toolchainVersion": "2.5.0"
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  "terminal": {
    "defaultProfile": null
  },
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      "topdir": "",
      "toolchain": {
        "path": "${nrf-connect.toolchain:2.5.0}"
      },
      "ozonePath": "",
      "applications": [
        "${workspaceFolder}"
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      "applicationOptions": {},
      "kconfig": {
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          "$base": "terminal"
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      "boardRoots": [],
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      "activeAppFollowActiveEditor": true,
      "deviceProvider": "",
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        "recover": false
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      "enableTelemetry": true,
      "thirdpartyIntegration": {},
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      "defaultOpenAction": "ask"
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      "terminalMode": "character"
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        "path": "c:\\Users\\H191695\\.vscode\\extensions\\nordic-semiconductor.nrf-connect-2023.11.301-win32-x64",
        "isActive": true
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      "nordic-semiconductor.nrf-devicetree": {
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      "nordic-semiconductor.nrf-kconfig": {
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}

[sravan.rikka]

Hi Team,

Can you please respond to my previous response.

Regards,

Sravan Rikka

[Øyvind]

Thanks for sharing. I will forward to our developers. We are looking into this. Have you tried to uninstall and reinstall nRF Connect for Desktop? 

Have you tried with another network, e.g. home network or similar? Just to verify that this is not a network issue?

[sravan.rikka]

Hi,

Yes, I have uninstalled and reinstalled several times and observed same error.

I haven't tried different network, let me try it.