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  • Case ID: 322689
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nrf52 USB isnt detected

Raz_k

I'm getting started with nrf52840DK.

But when i connect my USB i get this error message:

i saw in this topic that when i press on the boot/reset long press when turning the DK on i should help.
However i still get the same error message.

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  • 0

    Hello,

    To narrow down the issue, I recommend following the below steps:

    • Try connecting the DK to another PC and see if the device is getting detected properly. If it's working fine on another PC, then we can confirm that there is no issue with the hardware (nRF52840DK).
    • Use a different USB cable. Make sure that your USB cable supports both power and data. Some of the USB cables are built only to provide power.
    • If you are using a USB hub, I recommend connecting it directly to the PC port.
    • See this page from the Segger article about the incorrect J-Link driver. Try to follow this and see if it resolves your issue.

    Kind Regards,

    Abhijith

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  • 0

    Hello,

    To narrow down the issue, I recommend following the below steps:

    • Try connecting the DK to another PC and see if the device is getting detected properly. If it's working fine on another PC, then we can confirm that there is no issue with the hardware (nRF52840DK).
    • Use a different USB cable. Make sure that your USB cable supports both power and data. Some of the USB cables are built only to provide power.
    • If you are using a USB hub, I recommend connecting it directly to the PC port.
    • See this page from the Segger article about the incorrect J-Link driver. Try to follow this and see if it resolves your issue.

    Kind Regards,

    Abhijith

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