C-type USB Hardware descriptor fail

[Nilesh Parmar]

Hi,

I have developed a USB MIDI application, in which I have deployed USB Device functionality through USB C-type connector. However, when I test the USB virtual COM Port functionality with window10 PC, it shows an error message " Windows has stopped this device because it has reported problems. (Code 43)". Therefore, what's the problem? Is it from our custom board side or in window?

ERROR:

Device USB\VID_0000&PID_0002\5&2bdbfb1c&2&4 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_2E04&PID_C026\5&2bdbfb1c&0&4
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Location Path: ACPI(_SB_)#ACPI(PC00)#ACPI(XHCI)#ACPI(RHUB)#ACPI(HS04)
Migration Rank: 0xF000FFFFFFFF0000
Present: false
Status: 0xC0000719

Kindly suggest the relevant solution for same.

[Jared]

Hi,

Have you tried any of our USB samples, do they result in the same issue?

regards

Jared 

[Nilesh Parmar]

Yes, I have developed with USB example but it was working perfectly.

However, i have tested with USB A-type connector and now, i am testing with USB C-type connector.

[Jared]

Nilesh,

Ok, So SDK examples does not work USB C-type connector only with USB B-type connector?

Can you share the schematics that shows the connection between the USB interface on the nRF52833 and your USB -C connector?

regards

Jared 

[Nilesh Parmar]

Jared said:

Ok, So SDK examples does not work USB C-type connector only with USB B-type connector?

Yes, you are correct.

Jared said:

Can you share the schematics that shows the connection between the USB interface on the nRF52833 and your USB -C connector?

Kindly find the attached schematic.

NINA-B406 MCU.pdf

[Jared]

Hi,

I'm not an expert in USB-C but I don't think you can let both CC1 and CC2 float like that. 

[Nilesh Parmar]

Hi,

Thanks for your response.

So, what we should connect with these two pins?

[Jared]

Hi,

The nRF52840 has a USB interface which consist of VBUS, GND, D+ and D- which is USB 2.0 if I'm not mistaken. If you want to connect this to USB-C then you have to give special attention to the CC1 and CC2 as these pins are used for cable orientation detection, and defines the role of the device. 

Is the device going to be a USB host(downstream) or a USB device(upstream)? 

Most likely it will be USB device. 

If it's going to be a USB device then you typically need to connect a pulldown resistor to both CC1 and CC2 pins. This means that the host will power the device. 

Letting the CC pins float will result in unpredictable behavior.

regards

Jared 

[Nilesh Parmar]

Hi,

Thanks for your quick reply.

After performing the given suggestion, the issue has been resolved.

In the present time, it is able to communicate with Windows10, but it is not showing in MacBook?

Does it require any extra configuration in USB initialization?

Kindly inform me.

[Jared]

Hi,

I'm not sure, I think you should direct this question either to a forum specialized on USB or a Macbook forum.

I'm happy the original problem was resolved though,

regards

Jared

[Nilesh Parmar]

Hi,

Thanks for your quick support.

Eventually, USB MIDI is working well with window and MacOS.

Thanks.

Now, I am going to close this ticket.

[Jared]

Hi.

Great, what was the solution for MacOS?

regards

Jared

[Nilesh Parmar]

Hi,

There was a problem with USB cable.

We have changed the cable and tested. It is working fine.