Hello,
I am on a development team utilizing Nordic Board NRF52DK to connect to a custom NRF52832-based board/external device via debug out on the Nordic Board NRF52DK, the entire system is connected via micro USB on the NRF52DK to a latop's USB port. Currently, two members of our team are able to recognize both the NRF52DK board and the external device on their local Windows and Mac OS (picture bellow) respectively while myself and another are able to see the NRF52DK board, COMS, and RTT but not the external device (picture below) connected over debug out (also Windows and Mac OS respectively). In summary, I need help recognizing the external device that my team members can see.
For trouble shooting, I have closely followed the VS code install steps here: https://docs.nordicsemi.com/bundle/ncs-latest/page/nrf/installation/install_ncs.html multiple times. My team is currently using 1.7.0v but we are able to recognize both boards on the latest version 2.6.0. I have tested both the latest and 1.7.0v but neither connects to the external device. Additionally, I have tested the different Nrf-connect: device provider settings as referenced here: https://devzone.nordicsemi.com/f/nordic-q-a/98994/vscode-nrf-connect-no-devices-found/431894. Interestingly, when trying to use nrfjprog the Nordic board does not show up at all. Additionally, I have tried to use the nRF Connect for Desktop but the NRF52DK board is not supported. Lastly, I have tried to use the nRF Serial Terminal to try and manually list the connected devices however when I try and use the terminal it has me connect to a COM and then says "File not Found".
Ultimately, we have tested the same NRF52DK board and custom device on multiple computers and for some users the additional external device shows while for me it does not.
**One photo shows my colleague's VS code where NRF52832_xxAB_REV2 is available while the other shows my VS code where the NRF52832_xxAB_REV2 is not available. The same device was used on two different computers. I am unsure why the COM numbers are different**
