nRF Connect 5.0 fails to install on Windows 11

[Rei Vilo]

nRF Connect 5.0 crashes after asking to install nrf-device-lib-driver-installer.exe and shows the following cryptic message.

Trying with nrfconnect-setup-4.4.1-x64 raises the same error.

• How to get rif of this error?
• Is there a way to download and install nrf-device-lib-driver-installer.exe manually?

Thank you!

Environment

• nrfconnect-setup-5.0.0-x64.exe
• Windows 11 Pro 23H2 22631.3593
• node-v20.13.1-x64
• Git-2.45.1-64-bit

[Einar Thorsrud]

Hi,

Can you try to uninstall and reinstall? Does the issue stil occur?

You can find the device lib driver installer here.

[nstohs]

I also have this issue. I previously had the nRF connect installed, uninstalled at some point, and now on re-install I cannot install this or the previous version. I'm on Windows 10. I've tried to uninstall and reinstall to no effect.

Installing nrf device lib manually will silently fail. No output when invoking from the command line either.

Thanks.

[Einar Thorsrud]

Hi,

Can you try to install all the dependencies for nrfutil and see if that helps? (nrfutil is used behind the scenes by nRF Connect for Desktop).

[nstohs]

No luck. nrf-device-lib silently fails (as before) and Microsoft Visual C++ Redistributable was already installed. I tried both the repair option and re-install. Same issue.

[gfilippetto]

Hi everybody.
Today I had the same issue that nstohs . Months ago I had an old version of nRF Connect, uninstalled and I needed to re-install .
After trying several versions (5.0.2, 5.0.0, 4.4.1) without success, I managed to install version 4.0.1 and have it running. I tried to update from within the App to 5.0.2, but the application restarted the "TypeError" issue over again.

I then installed version 4.1.1 and updated to 5.0.2 from within the App, and nRF Connect magically started without problems after the update.

I really have no idea what the issue was, but maybe this information could be useful to someone else experiencing the issue or to developers...