nPM1300 won't connect to computer.

[Jenwhiz]

Just purchased a nPM1300 v1.1.0, but it will not connect to my computer. I am using version 2.6.1 of nrf connect, v1.3.0 of the PowerUp app, and what I believe is the correct version of Jlink V7.94e. I have a USB plugged into nPM controller and my computer, and USB PMIC is plugged into an outlet. The issue I am having is that my computer will not recognize that the board is plugged into my computer. I am not seeing anything in the side panel of the PowerUp app. I tried updating everything and restarting my computer, but nothing has worked. Any reccomendations?

Thank you,

Jennifer

[dacr]

Hi,

Can you measure voltages on VBUS, VSYS, VOUT2, VOUT1 just to confirm nPM1300 is powering up ok?

[Jenwhiz]

Unfortunately I do not have a voltmeter to test that, I should be getting one later today to get to you with that, but right now my computer does not recognize the that the npm1300 is connected to it at all. Here are some pictures of the board as well as the logs and a system report.

Log Files

2024-07-02T15:54:58.256Z INFO Initialising nrfutil module: device
2024-07-02T15:54:58.291Z DEBUG Application data folder: C:\Users\jenni\AppData\Roaming\nrfconnect\pc-nrfconnect-npm
2024-07-02T15:54:58.315Z DEBUG App pc-nrfconnect-npm v1.3.0 (official)
2024-07-02T15:54:58.315Z DEBUG App path: C:\Users\jenni\.nrfconnect-apps\node_modules\pc-nrfconnect-npm
2024-07-02T15:54:58.315Z DEBUG nRFConnect 5.0.0, required by the app is (>=4.4.1)
2024-07-02T15:54:58.315Z DEBUG nRFConnect path: C:\Users\jenni\AppData\Local\Programs\nrfconnect\resources\app.asar
2024-07-02T15:54:58.315Z DEBUG HomeDir: C:\Users\jenni
2024-07-02T15:54:58.315Z DEBUG TmpDir: C:\Users\jenni\AppData\Local\Temp
2024-07-02T15:55:00.356Z INFO Using nrfutil-device core version: 7.13.0
2024-07-02T15:55:00.803Z INFO Using nrfutil-device version: 2.1.1
2024-07-02T15:55:00.803Z INFO Using nrf-device-lib version: 0.17.5
2024-07-02T15:55:00.803Z INFO Using nrfjprog DLL version: 10.24.0
2024-07-02T15:55:00.803Z INFO Using JLink version: JLink_V7.94e

System Report

# nRFConnect System Report - 2024-07-02T15-56-40.547Z

- System: ASUSTeK COMPUTER INC. ROG Strix G614JV_G614JV
- BIOS: American Megatrends International, LLC. _ASUS_ - 1072009
- CPU: 1 x Intel Gen Intel® Core i7-13650HX 2.6 GHz 20 cores (14 physical)
- Memory: 1.9 GB free of 15.6 GB total
- Filesystem: C: (NTFS) 451.5 GB 66.1% used

- OS: Microsoft Windows 11 Home (10.0.22631) Windows x64

- Versions
- kernel: 10.0.22631
- git: 2.45.2.windows.1
- node: 20.11.1
- python:
- python3:
- nrfutil-nrfutil-device: 2.1.1
- Connected devices: