AT Host FAILED: Cannot connect to J-Link.

[parappapj]

Hello, I'm following along the nRF Asset Tracker guide and I'm on the step 'Create device credentials'

Running the command

' ./cli.sh create-and-provision-device-cert --debug' 

I get this output:

AT Host SEGGER J-Link Commander V7.96q (Compiled Jun 28 2024 12:35:48)
AT Host DLL version V7.96q, compiled Jun 28 2024 12:35:36
AT Host J-Link Command File read successfully.
AT Host Processing script file...
AT Host J-Link>h
AT Host J-Link connection not established yet but required for command.
AT Host Connecting to J-Link via USB...
AT Host FAILED: Cannot connect to J-Link.
AT Host J-Link>w4 4001e504 2
AT Host J-Link connection not established yet but required for command.
AT Host Connecting to J-Link via USB...
AT Host FAILED: Cannot connect to J-Link.
AT Host J-Link>w4 4001e50c 1
AT Host J-Link connection not established yet but required for command.
AT Host Connecting to J-Link via USB...
AT Host FAILED: Cannot connect to J-Link.
AT Host J-Link>sleep 100
AT Host Sleep(100)
AT Host J-Link>rx 1000
AT Host J-Link connection not established yet but required for command.
AT Host Connecting to J-Link via USB...
AT Host FAILED: Cannot connect to J-Link.
AT Host J-Link>h

Any ideas on how to fix this issue? Thanks in advance

[dejans]

Hi,

Which operating system do you use? 

Which J-Link version do you use? 

Which board do you use?

Best regards,
Dejan

[parappapj]

Hi Dejan,

I’m on a M2 MacBook Pro with MacOS Sonoma 14.

I’m using J-Link 7.96q. I’ve tried with 7.95, 7.94 and 7.88 as well. Same error with each. 

The board I have is the Thingy91.

[dejans]

Hi,

Have you tried updating Thingy91 firmware using Programmer or running separate updates on nrf52840 and nrf9160? Do you see the same error after this?

Best regards,
Dejan

[parappapj]

Hi Dejan, 

Yes, I updated the connectivity bridge, modem firmware and application firmware following the guide you posted.  In nRF cloud I can see my thingy91 with the following device info:

App Version:

0.0.0-development

Board:

thingy91_nrf9160

Hw Ver:

nRF9160 SICA B1A

Modem Firmware:

mfw_nrf9160_1.3.6

Sdk Ver:

v2.6.0-3-gaf2b60d2148e

Zephyr Ver:

v3.5.99-ncs1

Running './cli.sh create-and-provision-device-cert --debug' to create device credentials per the Asset Tracker v2 setup guide produces this output:

Flashing certificate /dev/tty.usbmodem1104
Connecting to /dev/tty.usbmodem1104
Inactivity timeout 10 seconds
/dev/tty.usbmodem1104 connected
AT Host h
w4 4001e504 2
w4 4001e50c 1
sleep 100
rx 1000
h
w4 4001e504 1
loadfile /Users/user/nrf-asset-tracker/aws/node_modules/@nordicsemiconductor/device-helpers/at_host/thingy91_at_host_increased_buf.hex
rx 1000
g
exit
AT Host SEGGER J-Link Commander V7.94e (Compiled Jan 15 2024 15:15:51)
AT Host DLL version V7.94e, compiled Jan 15 2024 15:15:39
AT Host J-Link Command File read successfully.
AT Host Processing script file...
AT Host J-Link>h
AT Host J-Link connection not established yet but required for command.
AT Host Connecting to J-Link via USB...
AT Host FAILED: Cannot connect to J-Link.
AT Host J-Link>w4 4001e504 2
AT Host J-Link connection not established yet but required for command.
AT Host Connecting to J-Link via USB...
AT Host FAILED: Cannot connect to J-Link.

and so on....

[dejans]

Hi,

Thank you for additional information.

Based on system requirements, MacOS is not supported. You could try to flash certificates manually using nRF Connect for Desktop. Regarding MacOS support, you can upvote this topic.

Best regards,
Dejan

[parappapj]

Thank you.  Do you have any resources on how to complete the step "Generate and provision the device certificate" using Cellular Monitor in nRF desktop?  The previous step 'Generate a CA certificate' creates a .pem, .key, and .srl files along with a document titled 'currentCA'. 

[dejans]

Hi,

Guide for downloading and provisioning nRF Cloud certificate can be found in the documentation.

Best regards,
Dejan