Device Manager App closes when selecting my device

[Phattaw]

I'm using version 2.0.0 of the Android version of the device manager app. When I select my device from the list to do a DFU it immediately closes the app. Normally it would come up and let me select a file and perform a DFU on the device. I've uninstalled and re-installed the app and it still behaves similarly. I expected that if it couldn't do a DFU it would at least open the device and show some information that it won't work.

[Menon]

Hello,

Are you experiencing this issue on just one mobile device, or is it occurring on all of your devices? I have tested the Device Manager app (v2.0.0) by performing an OTA DFU , and it is working fine on my end. Could you please check if there is a setting or permission that might be blocking the app from functioning properly on your device?

Kind regards,
Abhijith

[Phattaw]

How would I know which setting or permission would block the app? What setting or permission should I try?

[Menon]

Hello,

Phattaw said:

How would I know which setting or permission would block the app? What setting or permission should I try?

This prompt would typically appear when you open the Device Manager app.

Phattaw said:

I'm only using my phone but I'll try and get other peoples phones to see if I can DFU with their devices.

Please let me know how it goes. I tested it using a Google Pixel 7 running Android version 14.

Kind Regards,

Abhijith