Problems starting nRFConnect 5.0.2 on Windows

[Hauser]

Hello,

I freshly installed nRFConnect 5.0.2 in a Windows PC. Installation was fine.

When I start it I get an error:

How can I overcome this?

BR Matthias

[Edvin]

Hello,

That looks like a typo somewhere on our side. Do you get this when you open nRF Connect for Desktop, or when you try to open one of the apps inside nRF Connect for Desktop?

If it is the first, have you tried uninstalling it and re-installing it? And if it is one of the apps, how about uninstalling and reinstalling that app, or use a different version of that app?

Best regards,

Edvin

[Hauser]

Hi Edvin,

I get this when I open nRF Connect for Desktop (Click on Desktop symbol for example).

I've tried to uninstall and install it now, several times. Always the same result.

For test purposes, I also installed the 64 bit version 5.0.0. , it shows the same error as above.

For test purposes, I also installed an older 32bit version, which has other problems. Updating this to the new 5.0.2 64 bit version, shows the same error as above.

Thx for supporting.

BR Matthias

[Edvin]

Hello,

Can you please try to delete (or rename, to keep a backup) the folder C:\Users\<user>\.nrfconnect-apps

And then try to start nRF Connect for Desktop?

Best regards,

Edvin

[Hauser]

Hi Edvin,

after renaming this directory, I can open/start nRF Connect for Desktop. 

Now I installed the tool chain manager 1.5.2, which was also fine.

My next task is to install nRF Connect SDK 2.7.0, which is fighting with the proxy ;-)

Thank you so far!

BR Matthias

[Hauser]

Hi Edvin,

all worked fine now: nRF Connect SDK 2.7.0 is installed!

Thx for support, ticket can be closed.

BR Matthias