nRF Connect for Desktop v5.0.2, programmer v4.4.1, rust-panic on startup

[gmn]

I recently purchased an nrf52840 dongle.

In nRF Connect for Desktop (v5.0.2) and with or without the device attached, Programmer (v4.4.1) starts with a rust-panic error:

10:09:46.533	thread '<unnamed>' panicked at src\usb-lister-rs\src\windows.rs:1160:5: assertion `left == right` failed left: 14 right: 68 note: run with `RUST_BACKTRACE=1` environment variable to display a backtrace
10:09:46.533	thread '<unnamed>' panicked at library\panic_unwind\src\seh.rs:290:8: Rust panics cannot be copied stack backtrace:
10:09:46.536	0: 0x7ffd4a7ddbfd - <unknown> 1: 0x7ffd4a7d3e29 - <unknown> 2: 0x7ffd4a7dc361 - <unknown> 3: 0x7ffd4a7dd9d6 - <unknown> 4: 0x7ffd4a7df3c8 - <unknown> 5: 0x7ffd4a7df076 - <unknown> 6: 0x7ffd4a7df8f8 - <unknown>
10:09:46.537	7: 0x7ffd4a7df779 - <unknown> 8: 0x7ffd4a7de2ef - <unknown> 9: 0x7ffd4a7df468 - <unknown> 10: 0x7ffd4a94a874 - nrfdl_wait_timed_async_task_complete 11: 0x7ffd4a7fae6c - <unknown>
10:09:46.542	12: 0x7ffdbfe422b1 - <unknown> 13:
10:09:46.542	0x7ffdbfe42008 - <unknown> 14: 0x7ffdbfe42529 - __ExceptionPtrCurrentException 15: 0x7ffd4a952e6f - nrfdl_wait_timed_async_task_complete
10:09:46.543	16: 0x7ffdbfed4160 - _CxxFrameHandler4 17
10:09:46.544	: 0x7ffdbfed2572 - <unknown>
10:09:46.548	18: 0x7ffde57f4a26 - RtlCaptureContext2 19: 0x7ffd4a90c6cf - <unknown>
10:09:46.548	20: 0x7ffd4a8ea1c3 - <unknown> 21: 0x7ffd4a90d382 - <unknown> 22: 0x7ffd4a910953 - <unknown> 23: 0x7ffd4a8eaad4 - <unknown> 24: 0x7ffd4a8e9588 - <unknown> 25: 0x7ffdbfe52ab9 - Concurrency::details::_Schedule_chore
10:09:46.548	26: 0x7ffde57b289a - RtlHashUnicodeString 27: 0x7ffde5785e66 - RtlClearThreadWorkOnBehalfTicket
10:09:46.550	28: 0x7ffde435257d - BaseThreadInitThunk 29: 0x7ffde57aaf28 - RtlUserThreadStart
10:09:46.551	thread '<unnamed>' panicked at library\panic_unwind\src\seh.rs:290:8: Rust panics cannot be copied stack backtrace: 0: 0x7ffd4a7ddbfd - <unknown> 1: 0x7ffd4a7d3e29 - <unknown> 2: 0x7ffd4a7dc361 - <unknown> 3: 0x7ffd4a7dd9d6 - <unknown> 4: 0x7ffd4a7df3c8 - <unknown> 5: 0x7ffd4a7df076 - <unknown> 6: 0x7ffd4a7df8f8 - <unknown> 7: 0x7ffd4a7df779 -
10:09:46.551	<unknown> 8: 0x7ffd4a7de2ef - <unknown> 9: 0x7ffd4a7df468 - <unknown> 10: 0x7ffd4a94a874 - nrfdl_wait_timed_async_task_complete 11: 0x7ffd4a7fae6c - <unknown> 12: 0x7ffdbfe422b1 - <unknown> 13: 0x7ffdbfe92add - std::basic_ostream<unsigned short,std::char_traits<unsigned short> >::write 14:
10:09:46.551	0x7ffdbfed4160 - _CxxFrameHandler4 15: 0x7ffdbfed2572 - <unknown> 16: 0x7ffde57f4a26 - RtlCaptureContext2 17: 0x7ffdbfe42008 - <unknown> 18: 0x7ffdbfe42529 - __ExceptionPtrCurrentException 19: 0x7ffd4a952e6f - nrfdl_wait_timed_async_task_complete 20: 0x7ffdbfed4160 - _CxxFrameHandler4 21: 0x7ffdbfed2572 - <unknown> 22: 0x7ffde57f4a26 - RtlCaptureContext2 23: 0x7ffd4a90c6cf - <unknown>
10:09:46.551	24: 0x7ffd4a8ea1c3 - <unknown> 25: 0x7ffd4a90d382 - <unknown> 26: 0x7ffd4a910953 - <unknown> 27: 0x7ffd4a8eaad4 - <unknown> 28: 0x7ffd4a8e9588 - <unknown> 29: 0x7ffdbfe52ab9 - Concurrency::details::_Schedule_chore 30: 0x7ffde57b289a - RtlHashUnicodeString 31: 0x
10:09:46.551	7ffde5785e66 - RtlClearThreadWorkOnBehalfTicket 32: 0x7ffde435257d - BaseThreadInitThunk 33: 0x7ffde57aaf28 - RtlUserThreadStart fatal runtime error: Rust panics must be rethrown
10:09:46.701	Error: Subprocess C:\Users\by_co\AppData\Roaming\nrfconnect\nrfutil-sandboxes\device\2.5.0\bin\nrfutil-device.exe failed with unexpected exit code Some(-1073740791)
10:09:46.706	Using nrfutil-device version: 2.5.0
10:09:46.706	Using nrf-device-lib version: 0.17.26

This is on a w11 system.  j-link j-tag-load, rtt client, remote server, etc with v7.98b are installed. I'm not seeing python errors, but for what it's worth, v3.11 is installed. Any ideas what I have missed installing or what paths need to be updated?

Thank you!

[gmn]

Completely uninstalled nRF Desktop Connect and deleted the roaming directory and reinstalled.  Same rust-crash.

The roaming directory looked like it contained mostly log files.  I saved a copy of the who subdir in my temp folder in case the log files would be useful for debugging.

[gmn]

Fresh install on different W11 box, same error:

22:00:32.242	Initialising nrfutil module: device
22:00:34.104	Using nrfutil-device core version: 7.13.0
22:00:34.786	thread '<unnamed>' panicked at src\usb-lister-rs\src\windows.rs:1160:5: assertion `left == right` failed left: 14 right: 68
22:00:34.786	note: run with `RUST_BACKTRACE=1` environment variable to display a backtrace thread '<unnamed>' panicked at library\panic_unwind\src\seh.rs:290:8: Rust panics cannot be copied stack backtrace:
22:00:34.797	0: 0x7ffa9001dbfd - <unknown>
22:00:34.798	1: 0x7ffa90013e29 - <unknown> 2: 0x7ffa9001c361 - <unknown> 3: 0x7ffa9001d9d6 - <unknown> 4: 0x7ffa9001f3c8 - <unknown> 5: 0x7ffa9001f076 - <unknown>
22:00:34.798	6: 0x7ffa9001f8f8 - <unknown> 7: 0x7ffa9001f779 - <unknown> 8: 0x7ffa9001e2ef - <unknown>
22:00:34.798	9: 0x7ffa9001f468 - <unknown> 10: 0x7ffa9018a874 - nrfdl_wait_timed_async_task_complete 11:
22:00:34.798	0x7ffa9003ae6c - <unknown>
22:00:34.843	12: 0x7ffab35822b1 - <unknown>
22:00:34.843	13: 0x7ffab3582008 - <unknown> 14: 0x7ffab3582529 - __ExceptionPtrCurrentException 15: 0x7ffa90192e6f - nrfdl_wait_timed_async_task_complete
22:00:34.856	16: 0x7ffabdfc1080 - <unknown>
22:00:34.857	17: 0x7ffabdfc2715 - _NLG_Return2
22:00:34.880	18:
22:00:34.881	0x7ffb0ad34a26 - RtlCaptureContext2 19: 0x7ffa9014c6cf - <unknown> 20: 0x7ffa9012a1c3 - <unknown> 21: 0x7ffa9014d382 - <unknown>
22:00:34.881	22: 0x7ffa90150953 - <unknown> 23: 0x7ffa9012aad4 - <unknown> 24
22:00:34.881	: 0x7ffa90129588 - <unknown> 25: 0x7ffab35929a9 - Concurrency::details::_Schedule_chore 26:
22:00:34.882	0x7ffb0acf289a - RtlHashUnicodeString 27: 0x7ffb0acc5e66 - RtlClearThreadWorkOnBehalfTicket
22:00:34.890	28: 0x7ffb0920257d - BaseThreadInitThunk 29:
22:00:34.890	0x7ffb0aceaf28 - RtlUserThreadStart thread '<unnamed>' panicked at library\panic_unwind\src\seh.rs:290:8: Rust panics cannot be copied stack backtrace: 0: 0x7ffa9001dbfd - <unknown> 1: 0x7ffa90013e29 - <unknown> 2: 0x7ffa9001c361 - <unknown>
22:00:34.891	3: 0x7ffa9001d9d6 - <unknown> 4: 0x7ffa9001f3c8 - <unknown> 5: 0x7ffa9001f076 - <unknown>
22:00:34.891	6: 0x7ffa9001f8f8 - <unknown> 7: 0x7ffa9001f779 - <unknown> 8: 0x7ffa9001e2ef - <unknown> 9:
22:00:34.891	0x7ffa9001f468 - <unknown> 10: 0x7ffa9018a874 - nrfdl_wait_timed_async_task_complete 11: 0x7ffa9003ae6c - <unknown>
22:00:34.892	12: 0x7ffab35822b1 - <unknown> 13: 0x7ffab35d2880 - std::basic_ostream<unsigned short,std::char_traits<unsigned short> >::write 14: 0x7ffabdfc1080 - <unknown>
22:00:34.892	15: 0x7ffabdfc2715 - _NLG_Return2 16: 0x7ffb0ad34a26 - RtlCaptureContext2 17: 0x7ffab3582008 - <unknown> 18:
22:00:34.892	0x7ffab3582529 - __ExceptionPtrCurrentException 19: 0x7ffa90192e6f - nrfdl_wait_timed_async_task_complete 20: 0x7ffabdfc1080 - <unknown> 21: 0x7ffabdfc2715
22:00:34.892	- _NLG_Return2 22: 0x7ffb0ad34a26 - RtlCaptureContext2 23: 0x7ffa9014c6cf - <unknown> 24: 0x7ffa9012a1c3 - <unknown> 25:
22:00:34.893	0x7ffa9014d382 - <unknown> 26: 0x7ffa90150953 - <unknown> 27: 0x7ffa9012aad4 - <unknown> 28:
22:00:34.893	0x7ffa90129588 - <unknown> 29: 0x7ffab35929a9 - Concurrency::details::_Schedule_chore 30: 0x7ffb0acf289a - RtlHashUnicodeString
22:00:34.893	31: 0x7ffb0acc5e66 - RtlClearThreadWorkOnBehalfTicket 32: 0x
22:00:34.894	7ffb0920257d - BaseThreadInitThunk 33: 0x7ffb0aceaf28 - RtlUserThreadStart fatal runtime error: Rust panics must be rethrown
22:00:34.908	Using nrfutil-device version: 2.5.0
22:00:34.909	Using nrf-device-lib version: 0.17.26
22:00:34.909	Using nrfjprog DLL version: 10.24.2
22:00:34.909	Using JLink version: JLink_V7.94e
22:00:35.092	Error: Subprocess C:\Users\delete-this\AppData\Roaming\nrfconnect\nrfutil-sandboxes\device\2.5.0\bin\nrfutil-device.exe failed with unexpected exit code Some(-1073740791)
22:00:35.106	Error: Failed with exit code 1.

[ogulcan]

Hi,

I am having the same problem on a W10 laptop and J-Link V7.94e. Here is the error code:

AppData\Roaming\nrfconnect\nrfutil-sandboxes\device\2.5.0\bin\nrfutil-device.exe failed with unexpected exit code Some(-1073740791)

I can use the nRF5340-DK with Visual Studio Code for debugging and flashing the connected device.

I fixed the issue by uninstalling nRF Connect 5.0.2 and installing an older version for nRF Connect 4.4.0 with nRF Programmer 4.1.0.

However this is just a temporary fix as I can not keep using the old version of these programs.

Best,

Ogulcan

[Simonr]

Did you also try running nrfutil upgrade in the command line in the folder where nrfutil is located?

Best regards,

Simon

[ogulcan]

I have tried doing it under the same folder but nothing changed.

[00:00:00] ###### 100% [Upgrade packages] Upgrade packages
....\AppData\Roaming\nrfconnect\nrfutil-sandboxes\device\2.5.0\bin>

Is this the location that you mean to run the command or is it somewhere else?