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  • Case ID: 340157
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Thingy:91X - Wireless Logic - claiming additional 45 MB pretty hard

Achim Kraus

I tried to claim the "additional 45 MB" for the Wireless Logic SIM included in the Thingy:91X delivery.

Unfortunately, the "claim code" seems to be only available via the printed QR code, and even more unfortunately, that QR code is printed in a too light grey.

That hardly works ;-).

I scanned it and tried to make the grey darker, so finally it works. But I would guess, quite a lot will fail.

  • 0

    Hello, and thanks for the feedback! This is the first time we have heard of this issue and will report back internally. 

    Unfortunately, the "claim code" seems to be only available via the printed QR code, and even more unfortunately, that QR code is printed in a too light grey.

    I have not seen any of the SIMs with light grey, it might be a bad batch of printing.  But note that the link is available in our Quick Start app as well: 

    Thanks for the input!

    Kind regards,
    Øyvind

  • 0 in reply to Øyvind

    Yes, the link is there.

    But the page it points to has a input field "Claim Code". That's filled by the QR code.

    If you like, I send you a message with that scanned QR code in "light grey".

  • +1 in reply to Achim Kraus

    Discussed this with our PMT and they confirm that this is an issue. My SIMs are older, and therefor have a sticker on them. The newer SIM have QR printed directly with a too light ink. They will reach out to WL with this feedback. 

    Achim Kraus said:
    But the page it points to has a input field "Claim Code". That's filled by the QR code.

    Yes, you are 100% correct. This is also something that we will fix.

    Kind regards,
    Øyvind

  • 0

    Hello,

    I just wanted to provide some clarity on this issue with claiming the additional 45MB on our Wireless Logic SIM. The challenge Achim experienced was specific to our first batch of 100 SIMs, where the QR code was printed on a sticker rather than directly onto the SIM. This has since been fully resolved, and all current and future Wireless Logic SIMs bundled with the Thingy:91X have the QR code directly printed in a way that ensures seamless scanning.

    This means that when claiming the additional 45 MB, the ICCID and claim code will be correctly inputted into the relevant fields on the claim form without any issues.

    Thank you for the feedback, we will also look to print the claim code directly on the SIM in the future as a backup, in case of any QR code issues or if you prefer to enter the details manually.

    Thanks again for bringing this to our attention, and we appreciate the feedback!

    Kind Regards,

    Joseph

    Wireless Logic

  • 0 in reply to Joseph Razavet

    In my case it was no sticker. All 4 Thingy:91X came with a SIM without sticker but a light gray QR code.

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