esim card iccid read problem

[William.wei]

hi support team,

customer had one problem about 9151 with esim: the iccid can't be readout, it should be 19 bytes string, but we only get 6

may i ask what could be the possible reason?

regards,

William.

[Øyvind]

Hi William, 

What modem FW is the customer running? Does the customer see the same issue with other terminals as well? What SIM is the customer using? 

Kind regards,
Øyvind

[William.wei]

hi Oyvind,

9151 MFM2.0.2, using slm, this sim card is esim from china mobile. 

this is single case, not common.

i have no idea what is the possible reason?

by the way i have check the reset reason:0

regards,
William.

[Øyvind]

William, 

William.wei said:

by the way i have check the reset reason:0

I'm a little confused, what do you mean? Is there an issue with the device resetting as well as not printing full length ICCID? 

William.wei said:

9151 MFM2.0.2, using slm, this sim card is esim from china mobile. 

What terminals have been tested with? 

Kind regards,
Øyvind

[Øyvind]

Would it be possible to ask the customer for a modem trace from the failing device?

-Øyvind