Azure IoT hub Documentation/Sample not working on nRF9160

[Cedric A.]

Hey folks,

i have to use the nrf9160 board to create a PoC for a project of our company. The main topic of the PoC is not important here because i cant even connect to an Azure IoT Hub.

I use the code of the nrf sdk sample with the Toolchain version 2.9 : sdk-nrf/samples/net/azure_iot_hub at main · nrfconnect/sdk-nrf

The code runs in a west workspace.

The LTE Connection works fine so far.

The board is able to build everything (it was hard to reach this point).

I use the Visual Studio extension to work with nrf.

I know that the Problem is the Certificate, i followed the documentation to generate and provision the Certificates.

After everything is done i get this error =>

************************************************************************************************************************************

*** Booting nRF Connect SDK v2.9.0-7787b2649840 ***
*** Using Zephyr OS v3.7.99-1f8f3dc29142 ***
[00:00:00.253,784] <inf> azure_iot_hub_sample: Azure IoT Hub sample started
[00:00:00.253,845] <inf> azure_iot_hub_sample: Bringing network interface up and connecting to the network
[00:00:00.525,634] <inf> azure_iot_hub_sample: Device ID: XXXXXXXXX
[00:00:00.525,695] <inf> azure_iot_hub_sample: Host name: XXXXXXXXXXXXXXXXX
+CEREG: 2,"67C0","01AA1300",7
+CSCON: 1
+CGEV: ME PDN ACT 0,0
+CNEC_ESM: 50,0
%MDMEV: SEARCH STATUS 2
+CEREG: 5,"67C0","01AA1300",7,,,"00001010","01011111"
[00:00:05.561,889] <inf> azure_iot_hub_sample: Network connectivity established and IP address assigned
[00:00:05.562,011] <inf> azure_iot_hub_sample: Connected to network
[00:00:05.562,805] <inf> azure_fota: Current firmware version: 0.0.0-dev
[00:00:05.562,835] <inf> azure_iot_hub_sample: Azure IoT Hub library initialized
[00:00:05.562,835] <inf> azure_iot_hub_sample: AZURE_IOT_HUB_EVT_CONNECTING
[00:00:07.714,813] <inf> azure_iot_hub_sample: Connection request sent to IoT Hub
[00:00:07.798,614] <err> azure_iot_hub: Connection was rejected with return code 5
[00:00:07.798,645] <wrn> azure_iot_hub: Is the device certificate valid?
[00:00:07.798,645] <inf> azure_iot_hub_sample: AZURE_IOT_HUB_EVT_CONNECTION_FAILED
[00:00:07.798,675] <inf> azure_iot_hub_sample: Error code received from IoT Hub: 5
[00:00:07.799,896] <wrn> azure_iot_hub: DISCONNECT, result: -111
[00:00:07.799,926] <inf> azure_iot_hub_sample: AZURE_IOT_HUB_EVT_DISCONNECTED
[00:00:07.799,926] <err> mqtt_helper: Cloud MQTT input error: -111
+CEREG: 5,"67C0","01AA1302",7,,,"00001010","01011111"
********************************************************************************************************************************

I made sure to set the 

CONFIG_MQTT_HELPER_SEC_TAG

CONFIG_MQTT_HELPER_SECONDARY_SEC_TAG

To the chosen values, this is the stuff i get from nrfcredstore COM11 list:

Secure tag Key type SHA
4242 ROOT_CA_CERT 0E0A61E2E78D28EEA66B15A9B10C1F4E5E8AD379FEA9131D02EC4A2473F9AB9C
4242 CLIENT_CERT 36AF6EF65D6EC7E800F407E7B7239301D3A359B81FC5475DED8851D87E5B6905
4242 CLIENT_KEY 2F38805AF55755FFEDFE71CC2D38C7AAA7AD20633BCA49E920796CEB768D5B8C
4343 ROOT_CA_CERT 44866CF6914A1AD1100147FA8432387FD5E63A5B5DFDD5A967A507AFEB78639B

The Device i created in the IoT Hub uses x509_ca like mentioned in the documentation.

I even tried the self signed or Connection string but nothing worked.... i varied the creation of the Certificate in some ways but nothing led to success.
Does somebody know how to fix it ? I read some post in this Dev Zone but nothing helped.

[Øyvind]

Hello, 

I'm currently looking into this and hope to have more answers by end of tomorrow.

Kind regards,
Øyvind

[Cedric A.]

Thank you, btw i think i should mention that i dont use the Device Provisioning from Azure.

[Øyvind]

Not an answer to your last comment, but in regards to the issue you are having, could you please try the following:

• Find the IoT Hub in question, navigate to Device management > Devices and verify that the device is indeed there
• Check that the device ID matches the Common Name in the provisioned device certificate. If it does not, you'll typically see the error the customer reports
• Verify that the certificate is in place under Security settings > Certificates and that it is verified

[Cedric A.]

To adjust the common name was something i tried as well but the documentation says i have to use the Verification code of a previous command and if i dont do that the next commands in the documentation fails becaus of the mismatch in the common name.

cert_tool.py csr --common-name <verification_code>
Do i miss something ? Can i manipulate the common name somewhere else ?

[Øyvind]

Hello, 

Due to Easter holiday, some of our resources will be out of office April 14 to April 22. This will cause a delay in the answers. We apologize for the inconvenience this causes. 

Kind regards,
Øyvind

[Øyvind]

Hello, apologies for the late reply. Have you been able to get any further with this? 

I reached out to our developers to test on their side and they are not able to reproduce the issue you have. They point to the guide and possible missing step.

[Cedric A.]

Hello, no i could not get further.  I did everything according to the guide multiple times but i still get the error maybe i wipe the board and try it again.

[Øyvind]

Hello, sorry for the inconvenience this is causing. We are scratching our heads for this one. Could you please wipe the board, and then follow each step one more time but this time please log everything in details to share with us. Please generate a new device in Azure and start with a clean slate. 

I can convert this ticket to a private ticket in order to not share sensitive information outside.