Fail to erase nRF5340 DK

fail to erase an nRF 5340 DK. Can't recognize the COM. But board is recognized as J-Link driver. Does anybody know why this happen? the log is as follows:

2025-06-16T07:57:11.885Z INFO Initialising the bundled nrfutil device
2025-06-16T07:57:11.890Z DEBUG Started watching devices
2025-06-16T07:57:13.558Z INFO Using the bundled core version for nrfutil device: 8.0.0
2025-06-16T07:57:13.591Z INFO Using nrfutil-device version: 2.10.2
2025-06-16T07:57:13.592Z INFO Using nrf-device-lib version: 0.17.71
2025-06-16T07:57:13.592Z INFO Using nrf-probe version: 0.38.0
2025-06-16T07:57:13.592Z INFO Using JLink version: JLink_V8.24
2025-06-16T07:57:13.592Z INFO Your version of SEGGER J-Link (8.24) is newer than the one this app was tested with (8.18). The tested version is not required, and your J-Link version will most likely work fine. If you get issues related to J-Link with your devices, use the tested version.
2025-06-16T07:57:14.891Z DEBUG Selected device: nRF5340 DK
2025-06-16T07:57:14.922Z DEBUG Changed step: Info
2025-06-16T07:57:17.563Z DEBUG Changed step: Rename
2025-06-16T07:57:30.102Z DEBUG Changed step: Program
2025-06-16T07:57:40.322Z ERROR Failed to read config descriptor 1: Descriptor request failed. Device might be suspended.
2025-06-16T07:57:40.322Z ERROR Failed to read config descriptor 2: Descriptor request failed. Device might be suspended.
2025-06-16T07:57:50.740Z ERROR [ProbeLib] [2025-06-16 07:57:50.741006Z] Failed to initialize worker: Timed out waiting for response from worker.
2025-06-16T07:57:54.945Z ERROR [ProbeLib] [2025-06-16 07:57:54.945525Z] Trace channel disconnected unexpectedly.
2025-06-16T07:57:54.954Z ERROR [ProbeLib] [2025-06-16 07:57:54.954606Z] Worker exited with error code 1.
2025-06-16T07:58:31.534Z ERROR Failed to read config descriptor 1: Descriptor request failed. Device might be suspended.
2025-06-16T07:58:31.534Z ERROR Failed to read config descriptor 2: Descriptor request failed. Device might be suspended.
2025-06-16T07:58:41.576Z ERROR [ProbeLib] [2025-06-16 07:58:41.576474Z] Failed to initialize worker: Timed out waiting for response from worker.
2025-06-16T07:58:45.775Z ERROR [ProbeLib] [2025-06-16 07:58:45.774965Z] Trace channel disconnected unexpectedly.
2025-06-16T07:58:45.785Z ERROR [ProbeLib] [2025-06-16 07:58:45.785564Z] Worker exited with error code 1.

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