Hello,
I am facing an issue with nRF Cloud device provisioning. I am using the nrfcloud-util tool to provision the device to nRF Cloud (as recommended for production provisioning).
From the logs (attached from both the device and nrfcloud-util), the device successfully connects to nRF Cloud. However, in the nRF Cloud Device Portal, the device status does not change from “Unknown (Pre-Onboarding)”.
According to DevZone, the possible reasons could be:
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Incorrect device ID
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Device not provisioned correctly
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Certificate mismatch
In my case:
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Device ID is correct
-
Provisioning is successful (logs confirm the device connects to nRF Cloud)
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Certificates are valid (device connection proves this)
References:
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Attached: device debug logs and device ID(wheelchair-351901930694181)
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Hardware: nRF9160 DK
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Sample: nRF Cloud Multi-Service sample
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Currently testing with DK, but will use custom PCB later, so provisioning via
nrfcloud-utilmust work reliably.
Issue:
Device remains in “Unknown (Pre-Onboarding)” state in nRF Cloud despite successful provisioning and connection.
Request:
Need guidance/solution for why the device status is not updating and how to resolve this issue.
kind Regards
Akbar Shah
[00:00:19.279,754] <dbg> message_queue: consume_device_message: Consuming an enqueued device message [00:00:19.279,815] <inf> CLOUD_CONNECTIVITY: Enabling connectivity... [00:00:19.283,630] <inf> CLOUD_CONNECTIVITY: Setting up nRF Cloud library... [00:00:19.285,583] <inf> nrf_cloud_info: Device ID: wheelchair-351901930694181 [00:00:19.286,163] <inf> nrf_cloud_info: IMEI: 351901930694181 [00:00:19.286,560] <inf> nrf_cloud_info: Modem FW: mfw_nrf9160_1.3.5 [00:00:19.286,621] <inf> nrf_cloud_info: Protocol: MQTT [00:00:19.286,651] <inf> nrf_cloud_info: Download protocol: HTTPS [00:00:19.286,651] <inf> nrf_cloud_info: Sec tag: 16842753 [00:00:19.286,682] <inf> nrf_cloud_info: Host name: mqtt.nrfcloud.com [00:00:19.413,543] <inf> nrf_cloud_credentials: Sec Tag: 16842753; CA: Yes, Client Cert: Yes, Private Key: Yes [00:00:19.413,635] <inf> nrf_cloud_credentials: CA Size: 1208, AWS: Likely, CoAP: Unlikely [00:00:19.413,635] <inf> CLOUD_CONNECTIVITY: Waiting for network ready... +CGEV: ME PDN ACT 0,0 +CNEC_ESM: 50,0 %MDMEV: SEARCH STATUS 2 +CEREG: 5,"B8CE","032AB903",7,,,"00001111","11100000" [00:00:20.008,239] <inf> lte_manager: Network registration status: Connected - roaming %XTIME: "80","52809240856180","01" [00:00:20.008,758] <inf> CLOUD_CONNECTIVITY: Network connectivity gained! [00:00:20.066,070] <inf> lte_manager: PSM parameter update: Periodic TAU: 4680 s, Active time: 30 s [00:00:21.008,972] <inf> CLOUD_CONNECTIVITY: Network is ready [00:00:21.009,002] <inf> CLOUD_CONNECTIVITY: Connecting to nRF Cloud [00:00:21.009,063] <dbg> CLOUD_CONNECTIVITY: cloud_event_handler: NRF_CLOUD_EVT_TRANSPORT_CONNECTING [00:00:23.098,754] <dbg> CLOUD_CONNECTIVITY: cloud_event_handler: NRF_CLOUD_EVT_TRANSPORT_CONNECTED [00:00:23.098,815] <inf> CLOUD_CONNECTIVITY: Connected to nRF Cloud [00:00:23.098,846] <dbg> CLOUD_CONNECTIVITY: start_readiness_timeout: Starting cloud connection readiness timeout for 600 seconds [00:00:23.098,876] <dbg> CLOUD_CONNECTIVITY: cloud_connection_thread_fn: Monitoring nRF Cloud connection [00:00:23.601,165] <dbg> CLOUD_CONNECTIVITY: cloud_event_handler: NRF_CLOUD_EVT_RX_DATA_SHADOW [00:00:23.601,165] <dbg> CLOUD_CONNECTIVITY: handle_shadow_event: Shadow: Accepted [00:00:23.601,196] <inf> shadow_config: Sending reported configuration [00:00:23.652,557] <dbg> CLOUD_CONNECTIVITY: cloud_event_handler: NRF_CLOUD_EVT_USER_ASSOCIATED [00:00:23.949,432] <dbg> CLOUD_CONNECTIVITY: cloud_event_handler: NRF_CLOUD_EVT_RX_DATA_SHADOW [00:00:23.949,462] <dbg> CLOUD_CONNECTIVITY: handle_shadow_event: Shadow: Delta - version: 600, timestamp: 1756443501 [00:00:24.048,004] <dbg> CLOUD_CONNECTIVITY: cloud_event_handler: NRF_CLOUD_EVT_USER_ASSOCIATED [00:00:24.506,927] <dbg> CLOUD_CONNECTIVITY: cloud_event_handler: NRF_CLOUD_EVT_READY [00:00:24.506,927] <dbg> CLOUD_CONNECTIVITY: clear_readiness_timeout: Stopping cloud connection readiness timeout [00:00:24.506,988] <inf> application: Waiting for modem to determine current date and time [00:00:24.506,988] <inf> application: Current date and time determined [00:00:24.507,324] <inf> NVS_HELPER: Geofence read from NVS: enabled=0, lat=0.000000, lon=0.000000, radius=0.00 [00:00:24.507,354] <dbg> NRFCLOUD_LOCATION: start_location_tracking: Starting location tracking [00:00:24.507,598] <dbg> CLOUD_CONNECTIVITY: cloud_ready: Setting CLOUD_READY [00:00:24.507,659] <inf> nrf_cloud_info: Team ID: 51fe210d-99e6-4850-9804-275fdb1a28d7 [00:00:24.507,904] <dbg> NRFCLOUD_LOCATION: start_location_tracking: Selected the GNSS location tracking method. [00:00:24.507,934] <dbg> NRFCLOUD_LOCATION: start_location_tracking: Selected the Cellular location tracking method. +CSCON: 0 [00:00:38.069,427] <inf> lte_manager: RRC mode: idle [00:01:04.558,929] <inf> location: Method specific timeout expired [00:01:04.558,959] <wrn> location: GNSS timed out possibly due to too short GNSS time windows [00:01:04.559,539] <inf> location: Location retrieval failed using 'GNSS', trying with 'Cellular' next %NCELLMEAS: 0,"032AB903","26202","B8CE",17,6300,73,69,28,63949,36455 %NCELLMEAS: 0,"032AB903","26202","B8CE",17,36455,6300,73,69,28,63949,1,0 %NCELLMEAS: 0,"032AB903","26202","B8CE",17,36455,6300,73,69,28,68109,1,0,"02814201","26201","63A1",65535,0,1300,357,42,28,68228,0,0 %MDMEV: SEARCH STATUS 2 +CSCON: 1 [00:01:09.379,241] <inf> lte_manager: RRC mode: connected [00:01:10.470,977] <inf> location: LOCATION_REQ_MODE_ALL: all methods done [00:01:10.471,038] <inf> NRFCLOUD_LOCATION: Location Event: Got location [00:01:10.471,099] <inf> application: Location Updated: 48.861354 N 9.178880 W, accuracy: 293.0 m, Method: Cellular
Disabling LTE and GNSS... INFO Device IMEI: 351901930694181 INFO Modem FW version: mfw_nrf9160_1.3.5 INFO Deleting sectag 16842753... INFO Generating private key and requesting a CSR for sectag 16842753... INFO Parsing AT%KEYGEN output: INFO -----BEGIN CERTIFICATE REQUEST-----\nMIIBADCBpQIBADAlMSMwIQYDVQQDDBp3aGVlbGNoYWlyLTM1MTkwMTkzMDY5NDE4\nMTBZMBMGByqGSM49AgEGCCqGSM49AwEHA0IABKo3T6JPhGp1VxksXUZyhaFvLeya\nRYiyqzLMqEbsyUxbpzj2bH3zN+eEnphsBytetrrpeRrmQWbclmumFI73y82gHjAc\nBgkqhkiG9w0BCQ4xDzANMAsGA1UdDwQEAwID6DAMBggqhkjOPQQDAgUAA0gAMEUC\nICmz+pYyDqRGkLiyp7szfsiWFa9XhF0AAV0lcrLAmO0cAiEAzsux3r3Pwra5sTsJ\nz5Elu/A8OXhOYSH0ZY1T/oRy6y8=\n-----END CERTIFICATE REQUEST-----\n INFO Device public key: -----BEGIN PUBLIC KEY-----\nMFkwEwYHKoZIzj0CAQYIKoZIzj0DAQcDQgAEqjdPok+EanVXGSxdRnKFoW8t7JpF\niLKrMsyoRuzJTFunOPZsffM354SemGwHK162uul5GuZBZtyWa6YUjvfLzQ==\n-----END PUBLIC KEY-----\n INFO SHA256 Digest: 265720fcb1992e5560c196d424c6b65444e7180e8673b28eb897dd901642bcbf INFO * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * INFO COSE: INFO Prot Hdr: 1 : -7 (ECDSA w/ SHA-256) INFO Unprot Hdr: 4 : -2 (identity_key) INFO --------------- INFO Attestation: INFO Payload ID: CSR_msg_v1 INFO Dev UUID: 504b5839-3736-4411-8081-162786ad4057 INFO sec_tag: 16842753 INFO SHA256: 265720fcb1992e5560c196d424c6b65444e7180e8673b28eb897dd901642bcbf INFO Nonce: c81d0e7396f2ea0a821b769074b6dd79 INFO --------------- INFO Sig: INFO 4102862dc01b54773fc061b6d369c5b009bbb1e63f2db565d2384d4a752fb846af84c07f1818ced1a720dac9c63598fb8c34b0e8adaf4afeb533ea8dfc05914e INFO COSE digest matches payload INFO * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * INFO Device ID: wheelchair-351901930694181 INFO Loading CA and key... INFO Creating device certificate... INFO Writing CA cert(s) to device... INFO Writing dev cert to device... INFO Verifying credentials... INFO Verifying CA Cert INFO Verifying Client Cert INFO Verifying Private Key WARNING Private Key exists, SHA not verified INFO Credential verification: PASS INFO Saving nRF Cloud device onboarding CSV file onboard.csv... INFO Onboarding CSV file saved, row count: 1 INFO Devices to be onboarded: 1 INFO Onboarding API call result: 202 - Accepted INFO Fetching results for bulkOpsRequestId: 01K3T30NKZPVHGTMK4G3T08ESR INFO Waiting 5s... INFO Onboarding status: SUCCEEDED INFO CSV-formatted results: INFO bulkOpsRequestId,01K3T30NKZPVHGTMK4G3T08ESR endpoint,ONBOARD_DEVICES status,SUCCEEDED requestedAt,2025-08-29T04:57:45.343Z completedAt,2025-08-29T04:57:48.566Z uploadedDataUrl,https://bulk-ops-requests.nrfcloud.com/51fe210d-99e6-4850-9804-275fdb1a28d7/onboard_devices/01K3T30NKZPVHGTMK4G3T08ESR.csv Error count,0 Device ID,Result wheelchair-351901930694181,OK
