Unable to install SDK via VS Code

I have installed nRF connect 2025.9.732 on my VS code Version: 1.103.2 on Ubuntu 22.04.

I am able to install the toolchains successful but I am getting this weird error message

[14:05:44] nrfutil-sdk-manager install,v3.1.0,--sdk-path,/home/akshay/ncs/v3.1.0,--type,nrf: Install toolchain v3.1.0
[14:05:44] nrfutil-sdk-manager install,v3.1.0,--sdk-path,/home/akshay/ncs/v3.1.0,--type,nrf: Toolchain with version v3.1.0 already installed: success
[14:05:44] nrfutil-sdk-manager install,v3.1.0,--sdk-path,/home/akshay/ncs/v3.1.0,--type,nrf: Calculating SDK checksum
[14:05:53] nrfutil-sdk-manager install,v3.1.0,--sdk-path,/home/akshay/ncs/v3.1.0,--type,nrf: Verified previously download file: success
[14:05:53] nrfutil-sdk-manager install,v3.1.0,--sdk-path,/home/akshay/ncs/v3.1.0,--type,nrf: Unpack SDK v3.1.0
[14:06:06] nrfutil-sdk-manager install,v3.1.0,--sdk-path,/home/akshay/ncs/v3.1.0,--type,nrf: Unpacked SDK tarball: success
[west]: usage: west [-h] [-z ZEPHYR_BASE] [-v] [-q] [-V] <command> ...
[west]: west: unknown command "zephyr-export"; workspace /home/akshay/ncs/v3.1.0 does not define this extension command -- try "west help" and "west -vv status"

[west]: exited with code 1.

[west]: FATAL ERROR: failed manifest import in zephyr (zephyr):
[west]:   Failed importing "west.yml" from revision "ncs-v3.1.0"
[west]:   Hint: zephyr must be cloned, owned by the user and its manifest-rev ref must point to a commit with the import data
[west]:   To fix, run "west update. If it still fails, try "west -vv ..."

[west]: exited with code 1.

[west]: FATAL ERROR: failed manifest import in zephyr (zephyr):
[west]:   Failed importing "west.yml" from revision "ncs-v3.1.0"
[west]:   Hint: zephyr must be cloned, owned by the user and its manifest-rev ref must point to a commit with the import data
[west]:   To fix, run "west update. If it still fails, try "west -vv ..."

[west]: exited with code 1.

I have west installed globally via pip, but I do NOT have ZEPHYR os installed in ~/zephyrproject.

I am not sure what that error is, do I have to go to /home/akshay/ncs/v3.1.0 and type west update?

Parents

0 Soupdragon 8 months ago

I have an almost identical problem. I updated toolchain (using 'Manage toolchain') and SDK (using 'Manage SDKs'), both from a happily working v3.0.2. I'm running Windows 10 on a PC.

Installs seemed to go OK but building my projects with these updates fail, exactly as per this thread. I tried suggested solution 'west update' and also 'west -v update'. Creating a new project with these updated tools also fails.

Note that I am new to Zephyr and have no idea what these commands do. But they seemed to run OK. But underlying problem persists.

Just a guess - Could it be a permissions thing ? Do I have to run VS Code as administrator to do these updates ?
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0 GatCode 8 months ago in reply to Soupdragon

I also have pretty much the same issue for macOS 15.6
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0 Soupdragon 8 months ago in reply to akshaybabloo

Excellent work. Thank you. I know that must have taken ages. I am up and running again using a previous version (3.0.2). So I'm happy enough for now
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0 Priyanka 8 months ago in reply to Soupdragon

Thank you everyone for your inputs. We will take a look at this.

-Priyanka
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0 akshaybabloo 8 months ago in reply to Priyanka

Here is a debug log from nrfutil-sdk-manager.log

[2025-09-12T05:41:44.822Z] [43933] INFO - [nrfutil_common::logger] nrfutil-sdk-manager (version = 1.6.2, platform = x86_64-unknown-linux-gnu, classification = nrf-external) invoked with install v3.1.0 --log-level debug 
[2025-09-12T05:41:44.822Z] [43933] INFO - [nrfutil_sdk_manager::config::file] Loading config from default location
[2025-09-12T05:41:44.822Z] [43933] INFO - [nrfutil_sdk_manager::config::file] Resolving configuration
[2025-09-12T05:41:44.822Z] [43933] INFO - [kms_common] Environment variable 'NRFUTIL_SDK_MANAGER_TOOLCHAIN_REMOTE_CONFIG_TOKEN' not found for token access
[2025-09-12T05:41:44.822Z] [43933] DEBUG - [ureq_proto::client] Call<Prepare>
[2025-09-12T05:41:44.822Z] [43933] DEBUG - [ureq::run] GET https://files.nordicsemi.com/******
[2025-09-12T05:41:45.093Z] [43933] DEBUG - [ureq::unversioned::resolver] Resolved: ArrayVec { len: 1, arr: [108.141.12.92:443] }
[2025-09-12T05:41:45.358Z] [43933] DEBUG - [ureq::unversioned::transport::tcp] Connected TcpStream to 108.141.12.92:443
[2025-09-12T05:41:45.364Z] [43933] DEBUG - [rustls::webpki::anchors] add_parsable_certificates processed 147 valid and 0 invalid certs
[2025-09-12T05:41:45.364Z] [43933] DEBUG - [rustls_platform_verifier::verification::others] Loaded 147 CA root certificates from the system
[2025-09-12T05:41:45.364Z] [43933] DEBUG - [rustls::client::hs] No cached session for DnsName("files.nordicsemi.com")
[2025-09-12T05:41:45.364Z] [43933] DEBUG - [rustls::client::hs] Not resuming any session
[2025-09-12T05:41:45.364Z] [43933] DEBUG - [ureq::tls::rustls] Wrapped TLS
[2025-09-12T05:41:45.364Z] [43933] DEBUG - [ureq_proto::client] Call<SendRequest>
[2025-09-12T05:41:45.364Z] [43933] DEBUG - [ureq::run] Request { method: GET, uri: https://files.nordicsemi.com/******, version: HTTP/1.1, headers: {"accept-encoding": "gzip", "user-agent": "ureq/3.1.0", "accept": "*/*", "host": "files.nordicsemi.com"} }
[2025-09-12T05:41:45.698Z] [43933] DEBUG - [rustls::client::hs] ALPN protocol is None
[2025-09-12T05:41:45.698Z] [43933] DEBUG - [rustls::client::hs] Using ciphersuite TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
[2025-09-12T05:41:45.699Z] [43933] DEBUG - [rustls::client::tls12] ECDHE curve is EcParameters { curve_type: NamedCurve, named_group: X25519 }
[2025-09-12T05:41:45.699Z] [43933] DEBUG - [rustls::client::tls12] Server DNS name is DnsName("files.nordicsemi.com")
[2025-09-12T05:41:46.107Z] [43933] DEBUG - [ureq_proto::client] Call<RecvResponse>
[2025-09-12T05:41:46.388Z] [43933] DEBUG - [ureq_proto::client] Call<RecvBody>
[2025-09-12T05:41:46.388Z] [43933] DEBUG - [ureq::run] Response { status: 200, version: HTTP/1.1, headers: {"date": "Fri, 12 Sep 2025 05:41:46 GMT", "content-type": "application/json", "content-length": "1750", "connection": "keep-alive", "<NOTICE>": "12 HEADERS ARE REDACTED"} }
[2025-09-12T05:41:46.388Z] [43933] DEBUG - [ureq_proto::client] Call<Cleanup>
[2025-09-12T05:41:46.388Z] [43933] DEBUG - [ureq::pool] Pool gone: PoolKey { scheme: "https", authority: files.nordicsemi.com, proxy: None }
[2025-09-12T05:41:46.388Z] [43933] INFO - [kms_common] Environment variable 'NRFUTIL_SDK_MANAGER_SDK_REMOTE_CONFIG_TOKEN' not found for token access
[2025-09-12T05:41:46.388Z] [43933] DEBUG - [ureq_proto::client] Call<Prepare>
[2025-09-12T05:41:46.388Z] [43933] DEBUG - [ureq::run] GET https://files.nordicsemi.com/******
[2025-09-12T05:41:46.393Z] [43933] DEBUG - [ureq::unversioned::resolver] Resolved: ArrayVec { len: 1, arr: [108.141.12.92:443] }
[2025-09-12T05:41:46.722Z] [43933] DEBUG - [ureq::unversioned::transport::tcp] Connected TcpStream to 108.141.12.92:443
[2025-09-12T05:41:46.730Z] [43933] DEBUG - [rustls::webpki::anchors] add_parsable_certificates processed 147 valid and 0 invalid certs
[2025-09-12T05:41:46.730Z] [43933] DEBUG - [rustls_platform_verifier::verification::others] Loaded 147 CA root certificates from the system
[2025-09-12T05:41:46.730Z] [43933] DEBUG - [rustls::client::hs] No cached session for DnsName("files.nordicsemi.com")
[2025-09-12T05:41:46.730Z] [43933] DEBUG - [rustls::client::hs] Not resuming any session
[2025-09-12T05:41:46.730Z] [43933] DEBUG - [ureq::tls::rustls] Wrapped TLS
[2025-09-12T05:41:46.730Z] [43933] DEBUG - [ureq_proto::client] Call<SendRequest>
[2025-09-12T05:41:46.730Z] [43933] DEBUG - [ureq::run] Request { method: GET, uri: https://files.nordicsemi.com/******, version: HTTP/1.1, headers: {"accept-encoding": "gzip", "user-agent": "ureq/3.1.0", "accept": "*/*", "host": "files.nordicsemi.com"} }
[2025-09-12T05:41:47.131Z] [43933] DEBUG - [rustls::client::hs] ALPN protocol is None
[2025-09-12T05:41:47.131Z] [43933] DEBUG - [rustls::client::hs] Using ciphersuite TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
[2025-09-12T05:41:47.131Z] [43933] DEBUG - [rustls::client::tls12] ECDHE curve is EcParameters { curve_type: NamedCurve, named_group: X25519 }
[2025-09-12T05:41:47.131Z] [43933] DEBUG - [rustls::client::tls12] Server DNS name is DnsName("files.nordicsemi.com")
[2025-09-12T05:41:47.439Z] [43933] DEBUG - [ureq_proto::client] Call<RecvResponse>
[2025-09-12T05:41:47.746Z] [43933] DEBUG - [ureq_proto::client] Call<RecvBody>
[2025-09-12T05:41:47.746Z] [43933] DEBUG - [ureq::run] Response { status: 200, version: HTTP/1.1, headers: {"date": "Fri, 12 Sep 2025 05:41:47 GMT", "content-type": "application/json", "content-length": "1044", "connection": "keep-alive", "<NOTICE>": "13 HEADERS ARE REDACTED"} }
[2025-09-12T05:41:47.746Z] [43933] DEBUG - [ureq_proto::client] Call<Cleanup>
[2025-09-12T05:41:47.746Z] [43933] DEBUG - [ureq::pool] Pool gone: PoolKey { scheme: "https", authority: files.nordicsemi.com, proxy: None }
[2025-09-12T05:41:47.746Z] [43933] INFO - [nrfutil_sdk_manager::sdk::package_index] Downloading SDK package index from: https://files.nordicsemi.com/artifactory/ncs-src-mirror/external/sdk-manager/index.json
[2025-09-12T05:41:47.746Z] [43933] DEBUG - [ureq_proto::client] Call<Prepare>
[2025-09-12T05:41:47.746Z] [43933] DEBUG - [ureq::run] GET https://files.nordicsemi.com/******
[2025-09-12T05:41:47.752Z] [43933] DEBUG - [ureq::unversioned::resolver] Resolved: ArrayVec { len: 1, arr: [108.141.12.92:443] }
[2025-09-12T05:41:48.020Z] [43933] DEBUG - [ureq::unversioned::transport::tcp] Connected TcpStream to 108.141.12.92:443
[2025-09-12T05:41:48.028Z] [43933] DEBUG - [rustls::webpki::anchors] add_parsable_certificates processed 147 valid and 0 invalid certs
[2025-09-12T05:41:48.028Z] [43933] DEBUG - [rustls_platform_verifier::verification::others] Loaded 147 CA root certificates from the system
[2025-09-12T05:41:48.028Z] [43933] DEBUG - [rustls::client::hs] No cached session for DnsName("files.nordicsemi.com")
[2025-09-12T05:41:48.028Z] [43933] DEBUG - [rustls::client::hs] Not resuming any session
[2025-09-12T05:41:48.028Z] [43933] DEBUG - [ureq::tls::rustls] Wrapped TLS
[2025-09-12T05:41:48.028Z] [43933] DEBUG - [ureq_proto::client] Call<SendRequest>
[2025-09-12T05:41:48.028Z] [43933] DEBUG - [ureq::run] Request { method: GET, uri: https://files.nordicsemi.com/******, version: HTTP/1.1, headers: {"accept-encoding": "gzip", "user-agent": "ureq/3.1.0", "accept": "*/*", "host": "files.nordicsemi.com"} }
[2025-09-12T05:41:48.304Z] [43933] DEBUG - [rustls::client::hs] ALPN protocol is None
[2025-09-12T05:41:48.304Z] [43933] DEBUG - [rustls::client::hs] Using ciphersuite TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
[2025-09-12T05:41:48.306Z] [43933] DEBUG - [rustls::client::tls12] ECDHE curve is EcParameters { curve_type: NamedCurve, named_group: X25519 }
[2025-09-12T05:41:48.306Z] [43933] DEBUG - [rustls::client::tls12] Server DNS name is DnsName("files.nordicsemi.com")
[2025-09-12T05:41:48.667Z] [43933] DEBUG - [ureq_proto::client] Call<RecvResponse>
[2025-09-12T05:41:48.981Z] [43933] DEBUG - [ureq_proto::client] Call<RecvBody>
[2025-09-12T05:41:48.981Z] [43933] DEBUG - [ureq::run] Response { status: 200, version: HTTP/1.1, headers: {"date": "Fri, 12 Sep 2025 05:41:48 GMT", "content-type": "application/json", "content-length": "16280", "connection": "keep-alive", "<NOTICE>": "13 HEADERS ARE REDACTED"} }
[2025-09-12T05:41:49.283Z] [43933] DEBUG - [ureq_proto::client] Call<Cleanup>
[2025-09-12T05:41:49.283Z] [43933] DEBUG - [ureq::pool] Pool gone: PoolKey { scheme: "https", authority: files.nordicsemi.com, proxy: None }
[2025-09-12T05:41:49.283Z] [43933] INFO - [toolchain_manager_core::sdk] Retrieving toolchains from file /home/akshay/ncs/toolchains/toolchains.json
[2025-09-12T05:41:49.283Z] [43933] INFO - [toolchain_manager_core::index] Downloading from https://files.nordicsemi.com/artifactory/NCS/external/bundles/v3/index-linux-x86_64.json
[2025-09-12T05:41:49.283Z] [43933] DEBUG - [ureq_proto::client] Call<Prepare>
[2025-09-12T05:41:49.283Z] [43933] DEBUG - [ureq::run] GET https://files.nordicsemi.com/******
[2025-09-12T05:41:49.289Z] [43933] DEBUG - [ureq::unversioned::resolver] Resolved: ArrayVec { len: 1, arr: [108.141.12.92:443] }
[2025-09-12T05:41:49.589Z] [43933] DEBUG - [ureq::unversioned::transport::tcp] Connected TcpStream to 108.141.12.92:443
[2025-09-12T05:41:49.595Z] [43933] DEBUG - [rustls::webpki::anchors] add_parsable_certificates processed 147 valid and 0 invalid certs
[2025-09-12T05:41:49.595Z] [43933] DEBUG - [rustls_platform_verifier::verification::others] Loaded 147 CA root certificates from the system
[2025-09-12T05:41:49.596Z] [43933] DEBUG - [rustls::client::hs] No cached session for DnsName("files.nordicsemi.com")
[2025-09-12T05:41:49.596Z] [43933] DEBUG - [rustls::client::hs] Not resuming any session
[2025-09-12T05:41:49.596Z] [43933] DEBUG - [ureq::tls::rustls] Wrapped TLS
[2025-09-12T05:41:49.596Z] [43933] DEBUG - [ureq_proto::client] Call<SendRequest>
[2025-09-12T05:41:49.596Z] [43933] DEBUG - [ureq::run] Request { method: GET, uri: https://files.nordicsemi.com/******, version: HTTP/1.1, headers: {"accept-encoding": "gzip", "user-agent": "ureq/3.1.0", "accept": "*/*", "host": "files.nordicsemi.com"} }
[2025-09-12T05:41:49.896Z] [43933] DEBUG - [rustls::client::hs] ALPN protocol is None
[2025-09-12T05:41:49.897Z] [43933] DEBUG - [rustls::client::hs] Using ciphersuite TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
[2025-09-12T05:41:49.897Z] [43933] DEBUG - [rustls::client::tls12] ECDHE curve is EcParameters { curve_type: NamedCurve, named_group: X25519 }
[2025-09-12T05:41:49.897Z] [43933] DEBUG - [rustls::client::tls12] Server DNS name is DnsName("files.nordicsemi.com")
[2025-09-12T05:41:50.204Z] [43933] DEBUG - [ureq_proto::client] Call<RecvResponse>
[2025-09-12T05:41:50.614Z] [43933] DEBUG - [ureq_proto::client] Call<RecvBody>
[2025-09-12T05:41:50.614Z] [43933] DEBUG - [ureq::run] Response { status: 200, version: HTTP/1.1, headers: {"date": "Fri, 12 Sep 2025 05:41:50 GMT", "content-type": "application/json", "content-length": "56182", "connection": "keep-alive", "<NOTICE>": "12 HEADERS ARE REDACTED"} }
[2025-09-12T05:41:50.614Z] [43933] INFO - [toolchain_manager_core::index] Get request to https://files.nordicsemi.com/artifactory/NCS/external/bundles/v3/index-linux-x86_64.json returned status code 200: OK
[2025-09-12T05:41:51.229Z] [43933] DEBUG - [ureq_proto::client] Call<Cleanup>
[2025-09-12T05:41:51.229Z] [43933] DEBUG - [ureq::pool] Pool gone: PoolKey { scheme: "https", authority: files.nordicsemi.com, proxy: None }
[2025-09-12T05:41:51.229Z] [43933] INFO - [toolchain_manager_core::index] Download finished
[2025-09-12T05:41:51.231Z] [43933] DEBUG - [toolchain_manager_core::install] Downloading version v3.1.0 from index
[2025-09-12T05:41:51.232Z] [43933] INFO - [toolchain_manager_core::index] Downloading from https://publicburan.blob.core.windows.net/artifactory/NCS/external/bundles/v3/ncs-toolchain-x86_64-linux-c5be9c56c7.tar.gz to /home/akshay/ncs/downloads/ncs-toolchain-x86_64-linux-c5be9c56c7.tar.gz
[2025-09-12T05:41:51.232Z] [43933] INFO - [nrfutil_http::download] No '-part' file found for resumable download
[2025-09-12T05:41:51.232Z] [43933] DEBUG - [ureq_proto::client] Call<Prepare>
[2025-09-12T05:41:51.232Z] [43933] DEBUG - [ureq::run] GET https://publicburan.blob.core.windows.net/******
[2025-09-12T05:41:51.308Z] [43933] DEBUG - [ureq::unversioned::resolver] Resolved: ArrayVec { len: 1, arr: [20.150.37.196:443] }
[2025-09-12T05:41:51.573Z] [43933] DEBUG - [ureq::unversioned::transport::tcp] Connected TcpStream to 20.150.37.196:443
[2025-09-12T05:41:51.579Z] [43933] DEBUG - [rustls::webpki::anchors] add_parsable_certificates processed 147 valid and 0 invalid certs
[2025-09-12T05:41:51.579Z] [43933] DEBUG - [rustls_platform_verifier::verification::others] Loaded 147 CA root certificates from the system
[2025-09-12T05:41:51.579Z] [43933] DEBUG - [rustls::client::hs] No cached session for DnsName("publicburan.blob.core.windows.net")
[2025-09-12T05:41:51.579Z] [43933] DEBUG - [rustls::client::hs] Not resuming any session
[2025-09-12T05:41:51.579Z] [43933] DEBUG - [ureq::tls::rustls] Wrapped TLS
[2025-09-12T05:41:51.579Z] [43933] DEBUG - [ureq_proto::client] Call<SendRequest>
[2025-09-12T05:41:51.579Z] [43933] DEBUG - [ureq::run] Request { method: GET, uri: https://publicburan.blob.core.windows.net/******, version: HTTP/1.1, headers: {"accept-encoding": "gzip", "user-agent": "ureq/3.1.0", "accept": "*/*", "host": "publicburan.blob.core.windows.net"} }
[2025-09-12T05:41:52.252Z] [43933] DEBUG - [rustls::client::hs] Using ciphersuite TLS13_AES_256_GCM_SHA384
[2025-09-12T05:41:52.252Z] [43933] DEBUG - [rustls::client::tls13] Not resuming
[2025-09-12T05:41:52.254Z] [43933] DEBUG - [rustls::client::tls13] TLS1.3 encrypted extensions: ServerExtensions { unknown_extensions: {}, .. }
[2025-09-12T05:41:52.254Z] [43933] DEBUG - [rustls::client::hs] ALPN protocol is None
[2025-09-12T05:41:52.254Z] [43933] DEBUG - [ureq_proto::client] Call<RecvResponse>
[2025-09-12T05:41:52.577Z] [43933] DEBUG - [ureq_proto::client] Call<RecvBody>
[2025-09-12T05:41:52.577Z] [43933] DEBUG - [ureq::run] Response { status: 200, version: HTTP/1.1, headers: {"content-length": "1094183885", "content-type": "application/octet-stream", "server": "Windows-Azure-Blob/1.0 Microsoft-HTTPAPI/2.0", "date": "Fri, 12 Sep 2025 05:41:52 GMT", "<NOTICE>": "6 HEADERS ARE REDACTED"} }
[2025-09-12T05:41:52.577Z] [43933] INFO - [nrfutil_http::download] Server doesn't support partial content (status: 200, accept-ranges: None) - switching to complete download
[2025-09-12T08:45:33.098Z] [43933] DEBUG - [ureq_proto::client] Call<Cleanup>
[2025-09-12T08:45:33.098Z] [43933] DEBUG - [ureq::pool] Pool gone: PoolKey { scheme: "https", authority: publicburan.blob.core.windows.net, proxy: None }
[2025-09-12T08:45:33.098Z] [43933] INFO - [toolchain_manager_core::index] Download finished
[2025-09-12T08:45:33.098Z] [43933] INFO - [toolchain_manager_core::index] Verifying toolchain tarball /home/akshay/ncs/downloads/ncs-toolchain-x86_64-linux-c5be9c56c7.tar.gz
[2025-09-12T08:45:46.663Z] [43933] INFO - [toolchain_manager_core::sdk] Retrieving toolchains from file /home/akshay/ncs/toolchains/toolchains.json
[2025-09-12T08:45:46.663Z] [43933] INFO - [toolchain_manager_core::sdk] Retrieving toolchains from file /home/akshay/ncs/toolchains/toolchains.json
[2025-09-12T08:45:46.663Z] [43933] INFO - [toolchain_manager_core] Registering the NcsToolchainConfig.cmake package
[2025-09-12T08:45:46.669Z] [43933] DEBUG - [toolchain_manager_core] CMake stdout: 
[2025-09-12T08:45:46.670Z] [43933] DEBUG - [toolchain_manager_core] CMake stderr: 
[2025-09-12T08:45:46.670Z] [43933] INFO - [nrfutil_sdk_manager::sdk::package_index] Attempting download from 'https://publicburan.blob.core.windows.net/artifactory/ncs-src-mirror/external/sdk-nrf/v3.1.0/src.tar.gz'
[2025-09-12T08:45:46.670Z] [43933] INFO - [nrfutil_http::download] No '-part' file found for resumable download
[2025-09-12T08:45:46.670Z] [43933] DEBUG - [ureq_proto::client] Call<Prepare>
[2025-09-12T08:45:46.670Z] [43933] DEBUG - [ureq::run] GET https://publicburan.blob.core.windows.net/******
[2025-09-12T08:45:46.732Z] [43933] DEBUG - [ureq::unversioned::resolver] Resolved: ArrayVec { len: 1, arr: [20.150.37.196:443] }
[2025-09-12T08:45:47.024Z] [43933] DEBUG - [ureq::unversioned::transport::tcp] Connected TcpStream to 20.150.37.196:443
[2025-09-12T08:45:47.031Z] [43933] DEBUG - [rustls::webpki::anchors] add_parsable_certificates processed 147 valid and 0 invalid certs
[2025-09-12T08:45:47.031Z] [43933] DEBUG - [rustls_platform_verifier::verification::others] Loaded 147 CA root certificates from the system
[2025-09-12T08:45:47.031Z] [43933] DEBUG - [rustls::client::hs] No cached session for DnsName("publicburan.blob.core.windows.net")
[2025-09-12T08:45:47.031Z] [43933] DEBUG - [rustls::client::hs] Not resuming any session
[2025-09-12T08:45:47.031Z] [43933] DEBUG - [ureq::tls::rustls] Wrapped TLS
[2025-09-12T08:45:47.031Z] [43933] DEBUG - [ureq_proto::client] Call<SendRequest>
[2025-09-12T08:45:47.031Z] [43933] DEBUG - [ureq::run] Request { method: GET, uri: https://publicburan.blob.core.windows.net/******, version: HTTP/1.1, headers: {"accept-encoding": "gzip", "user-agent": "ureq/3.1.0", "accept": "*/*", "host": "publicburan.blob.core.windows.net"} }
[2025-09-12T08:45:47.638Z] [43933] DEBUG - [rustls::client::hs] Using ciphersuite TLS13_AES_256_GCM_SHA384
[2025-09-12T08:45:47.638Z] [43933] DEBUG - [rustls::client::tls13] Not resuming
[2025-09-12T08:45:47.639Z] [43933] DEBUG - [rustls::client::tls13] TLS1.3 encrypted extensions: ServerExtensions { unknown_extensions: {}, .. }
[2025-09-12T08:45:47.639Z] [43933] DEBUG - [rustls::client::hs] ALPN protocol is None
[2025-09-12T08:45:47.640Z] [43933] DEBUG - [ureq_proto::client] Call<RecvResponse>
[2025-09-12T08:45:48.003Z] [43933] DEBUG - [ureq_proto::client] Call<RecvBody>
[2025-09-12T08:45:48.003Z] [43933] DEBUG - [ureq::run] Response { status: 200, version: HTTP/1.1, headers: {"content-length": "2688115278", "content-type": "application/octet-stream", "server": "Windows-Azure-Blob/1.0 Microsoft-HTTPAPI/2.0", "date": "Fri, 12 Sep 2025 08:45:47 GMT", "<NOTICE>": "6 HEADERS ARE REDACTED"} }
[2025-09-12T08:45:48.003Z] [43933] INFO - [nrfutil_http::download] Server doesn't support partial content (status: 200, accept-ranges: None) - switching to complete download
[2025-09-12T11:35:10.593Z] [43933] ERROR - [nrfutil_sdk_manager::sdk::package_index] Source 'https://publicburan.blob.core.windows.net/artifactory/ncs-src-mirror/external/sdk-nrf/v3.1.0/src.tar.gz' returned unexpected error: I/O Error: 
[2025-09-12T11:35:10.593Z] [43933] INFO - [nrfutil_sdk_manager::sdk::package_index] Attempting download from 'https://files.nordicsemi.com/artifactory/ncs-src-mirror/external/sdk-nrf/v3.1.0/src.tar.gz'
[2025-09-12T11:35:10.737Z] [43933] INFO - [nrfutil_http::download] Found '-part' file for resumable download: /home/akshay/ncs/downloads/sdk-nrf-bundle-v3.1.0.tar.gz-part
[2025-09-12T11:35:10.737Z] [43933] DEBUG - [ureq_proto::client] Call<Prepare>
[2025-09-12T11:35:10.737Z] [43933] DEBUG - [ureq::run] GET https://files.nordicsemi.com/******
[2025-09-12T11:35:10.897Z] [43933] DEBUG - [ureq::unversioned::resolver] Resolved: ArrayVec { len: 1, arr: [108.141.12.92:443] }
[2025-09-12T11:35:11.200Z] [43933] DEBUG - [ureq::unversioned::transport::tcp] Connected TcpStream to 108.141.12.92:443
[2025-09-12T11:35:11.203Z] [43933] DEBUG - [rustls::webpki::anchors] add_parsable_certificates processed 147 valid and 0 invalid certs
[2025-09-12T11:35:11.203Z] [43933] DEBUG - [rustls_platform_verifier::verification::others] Loaded 147 CA root certificates from the system
[2025-09-12T11:35:11.203Z] [43933] DEBUG - [rustls::client::hs] No cached session for DnsName("files.nordicsemi.com")
[2025-09-12T11:35:11.203Z] [43933] DEBUG - [rustls::client::hs] Not resuming any session
[2025-09-12T11:35:11.203Z] [43933] DEBUG - [ureq::tls::rustls] Wrapped TLS
[2025-09-12T11:35:11.203Z] [43933] DEBUG - [ureq_proto::client] Call<SendRequest>
[2025-09-12T11:35:11.203Z] [43933] DEBUG - [ureq::run] Request { method: GET, uri: https://files.nordicsemi.com/******, version: HTTP/1.1, headers: {"accept-encoding": "gzip", "user-agent": "ureq/3.1.0", "accept": "*/*", "host": "files.nordicsemi.com"} }
[2025-09-12T11:35:11.480Z] [43933] DEBUG - [rustls::client::hs] ALPN protocol is None
[2025-09-12T11:35:11.480Z] [43933] DEBUG - [rustls::client::hs] Using ciphersuite TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
[2025-09-12T11:35:11.480Z] [43933] DEBUG - [rustls::client::tls12] ECDHE curve is EcParameters { curve_type: NamedCurve, named_group: X25519 }
[2025-09-12T11:35:11.481Z] [43933] DEBUG - [rustls::client::tls12] Server DNS name is DnsName("files.nordicsemi.com")
[2025-09-12T11:35:11.816Z] [43933] DEBUG - [ureq_proto::client] Call<RecvResponse>
[2025-09-12T11:35:12.121Z] [43933] DEBUG - [ureq_proto::client] Call<RecvBody>
[2025-09-12T11:35:12.121Z] [43933] DEBUG - [ureq::run] Response { status: 200, version: HTTP/1.1, headers: {"date": "Fri, 12 Sep 2025 11:35:11 GMT", "content-type": "application/x-gzip", "content-length": "2688115278", "connection": "keep-alive", "<NOTICE>": "13 HEADERS ARE REDACTED"} }
[2025-09-12T11:35:12.121Z] [43933] INFO - [nrfutil_http::download] Server supported partial content to resumable downloads are possible
[2025-09-12T12:16:21.250Z] [43933] DEBUG - [ureq_proto::client] Call<Cleanup>
[2025-09-12T12:16:21.250Z] [43933] DEBUG - [ureq::pool] Pool gone: PoolKey { scheme: "https", authority: files.nordicsemi.com, proxy: None }
[2025-09-12T12:16:40.442Z] [43933] INFO - [toolchain_manager_core::sdk] Retrieving toolchains from file /home/akshay/ncs/toolchains/toolchains.json
[2025-09-12T12:16:41.187Z] [43933] ERROR - [nrfutil_sdk_manager::sdk::register] Failed to run 'west zephyr-export' in SDK directory.
Exit status: Some(1)
Stdout: 
Stderr: usage: west [-h] [-z ZEPHYR_BASE] [-v] [-q] [-V] <command> ...
west: unknown command "zephyr-export"; workspace /home/akshay/ncs/v3.1.0 does not define this extension command -- try "west help" and "west -vv status"

And nrfutil.log has only one line

[2025-09-12T05:41:44.820Z] [43932] INFO - [nrfutil_common::logger] nrfutil (version = 8.1.1, platform = x86_64-unknown-linux-gnu, classification = nrf-external) invoked with sdk-manager install v3.1.0 --log-level debug

0 Priyanka 7 months ago in reply to akshaybabloo

Hi,

Could you try to do nrfutil sdk-manager toolchain launch --ncs-version v3.1.0 --shell and run west zephyr-export from the root of the SDK v3.1.0 directory with that. That's all sdk-manager is doing.

Also, as of sdk-manager v1.6.0 there is a separate sdk register command which runs this west zephyr-export command. The same underlying function is called as in the last step of the install. So you can try to run nrfutil sdk-manager sdk register v3.1.0 and report back on that too.

-Priyanka
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0 akshaybabloo 7 months ago in reply to Priyanka

For your first suggestion, this is what I did-

nrfutil sdk-manager toolchain launch --ncs-version v3.1.0 --shell
cd ~/ncs/v3.1.0
west zephyr-export

And I get

usage: west [-h] [-z ZEPHYR_BASE] [-v] [-q] [-V] <command> ...
west: unknown command "zephyr-export"; workspace /home/akshay/ncs/v3.1.0 does not define this extension command -- try "west help" and "west -vv status"

This is on west v1.4.0

For your second suggestion, this is the error:

Error: Failed to run west zephyr-export in SDK directory '/home/akshay/ncs/v3.1.0'. Check the log for details.

The log shows

[2025-09-16T07:17:42.613Z] [25258] INFO - [nrfutil_common::logger] nrfutil-sdk-manager (version = 1.6.2, platform = x86_64-unknown-linux-gnu, classification = nrf-external) invoked with sdk register v3.1.0 
[2025-09-16T07:17:42.613Z] [25258] INFO - [nrfutil_sdk_manager::config::file] Loading config from default location
[2025-09-16T07:17:42.613Z] [25258] INFO - [toolchain_manager_core::sdk] Retrieving toolchains from file /home/akshay/ncs/toolchains/toolchains.json
[2025-09-16T07:17:42.791Z] [25258] ERROR - [nrfutil_sdk_manager::sdk::register] Failed to run 'west zephyr-export' in SDK directory.
Exit status: Some(1)
Stdout: 
Stderr: usage: west [-h] [-z ZEPHYR_BASE] [-v] [-q] [-V] <command> ...
west: unknown command "zephyr-export"; workspace /home/akshay/ncs/v3.1.0 does not define this extension command -- try "west help" and "west -vv status"

I feel there seems to be a west version mismatch. Is there a specific version you want me to install?

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0 akshaybabloo 7 months ago in reply to Priyanka

For your first suggestion, this is what I did-

nrfutil sdk-manager toolchain launch --ncs-version v3.1.0 --shell
cd ~/ncs/v3.1.0
west zephyr-export

And I get

usage: west [-h] [-z ZEPHYR_BASE] [-v] [-q] [-V] <command> ...
west: unknown command "zephyr-export"; workspace /home/akshay/ncs/v3.1.0 does not define this extension command -- try "west help" and "west -vv status"

This is on west v1.4.0

For your second suggestion, this is the error:

Error: Failed to run west zephyr-export in SDK directory '/home/akshay/ncs/v3.1.0'. Check the log for details.

The log shows

[2025-09-16T07:17:42.613Z] [25258] INFO - [nrfutil_common::logger] nrfutil-sdk-manager (version = 1.6.2, platform = x86_64-unknown-linux-gnu, classification = nrf-external) invoked with sdk register v3.1.0 
[2025-09-16T07:17:42.613Z] [25258] INFO - [nrfutil_sdk_manager::config::file] Loading config from default location
[2025-09-16T07:17:42.613Z] [25258] INFO - [toolchain_manager_core::sdk] Retrieving toolchains from file /home/akshay/ncs/toolchains/toolchains.json
[2025-09-16T07:17:42.791Z] [25258] ERROR - [nrfutil_sdk_manager::sdk::register] Failed to run 'west zephyr-export' in SDK directory.
Exit status: Some(1)
Stdout: 
Stderr: usage: west [-h] [-z ZEPHYR_BASE] [-v] [-q] [-V] <command> ...
west: unknown command "zephyr-export"; workspace /home/akshay/ncs/v3.1.0 does not define this extension command -- try "west help" and "west -vv status"

I feel there seems to be a west version mismatch. Is there a specific version you want me to install?

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0 Priyanka 7 months ago in reply to akshaybabloo

Hi Akshay,

I have reported this internally and we are trying to find the issue. I have also been able to reproduce similar issue on Windows.

Will keep you updated.

-Priyanka
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0 akshaybabloo 7 months ago in reply to Priyanka

Thank you. Just to let you know that v3.1.1 has the same issue

nrfutil sdk-manager install v3.1.1
[02:22:49] ###### 100% [Download toolchain v3.1.1] Toolchain downloaded
[00:00:12] ###### 100% [Unpack toolchain v3.1.1] Toolchain unpacked to /home/akshay/ncs/tmp/.tmpZTFdDa
[00:00:00] ###### 100% [Install toolchain v3.1.1] Toolchain installed at /home/akshay/ncs/toolchains/b2ecd2435d
[01:21:55] ###### 100% [Download SDK v3.1.1] Download SDK v3.1.1
[00:00:06] ###### 100% [Calculating SDK checksum] Verified download
[00:00:14] ###### 100% [Unpack SDK v3.1.1] Unpacked SDK tarball
Error: Failed to run west zephyr-export in SDK directory '/home/akshay/ncs/v3.1.1'. Check the log for details.

0 Priyanka 7 months ago in reply to akshaybabloo

Hi Akshay,

Could you provide the detailed logs for this as well?

Also, maybe it could be that you have a topdir that shadows these path. Could you open a terminal with any toolchain available and go in the target folder and check topdir:

$ nrfutil sdk-manager toolchain launch --shell --ncs-version v3.1.1
$ cd /home/akshay/ncs/v3.1.1
$ west topdir
<strong>/home/akshay/ncs/v3.1.1</strong>

-Priyanka
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0 akshaybabloo 7 months ago in reply to Priyanka

Here is a full debug log for installing the SDK. FYI I had the binaries already downloaded, I uninstalled the SDK and reinstalled it with debug flag, so you may not see anything downloading

[2025-09-19T07:51:59.513Z] [14744] INFO - [nrfutil_common::logger] nrfutil-sdk-manager (version = 1.6.2, platform = x86_64-unknown-linux-gnu, classification = nrf-external) invoked with install v3.1.1 --log-level debug 
[2025-09-19T07:51:59.513Z] [14744] INFO - [nrfutil_sdk_manager::config::file] Loading config from default location
[2025-09-19T07:51:59.513Z] [14744] INFO - [nrfutil_sdk_manager::config::file] Resolving configuration
[2025-09-19T07:51:59.513Z] [14744] INFO - [kms_common] Environment variable 'NRFUTIL_SDK_MANAGER_TOOLCHAIN_REMOTE_CONFIG_TOKEN' not found for token access
[2025-09-19T07:51:59.515Z] [14744] DEBUG - [ureq_proto::client] Call<Prepare>
[2025-09-19T07:51:59.515Z] [14744] DEBUG - [ureq::run] GET https://files.nordicsemi.com/******
[2025-09-19T07:51:59.614Z] [14744] DEBUG - [ureq::unversioned::resolver] Resolved: ArrayVec { len: 1, arr: [108.141.12.92:443] }
[2025-09-19T07:51:59.879Z] [14744] DEBUG - [ureq::unversioned::transport::tcp] Connected TcpStream to 108.141.12.92:443
[2025-09-19T07:51:59.895Z] [14744] DEBUG - [rustls::webpki::anchors] add_parsable_certificates processed 147 valid and 0 invalid certs
[2025-09-19T07:51:59.895Z] [14744] DEBUG - [rustls_platform_verifier::verification::others] Loaded 147 CA root certificates from the system
[2025-09-19T07:51:59.896Z] [14744] DEBUG - [rustls::client::hs] No cached session for DnsName("files.nordicsemi.com")
[2025-09-19T07:51:59.896Z] [14744] DEBUG - [rustls::client::hs] Not resuming any session
[2025-09-19T07:51:59.897Z] [14744] DEBUG - [ureq::tls::rustls] Wrapped TLS
[2025-09-19T07:51:59.897Z] [14744] DEBUG - [ureq_proto::client] Call<SendRequest>
[2025-09-19T07:51:59.897Z] [14744] DEBUG - [ureq::run] Request { method: GET, uri: https://files.nordicsemi.com/******, version: HTTP/1.1, headers: {"accept-encoding": "gzip", "user-agent": "ureq/3.1.0", "accept": "*/*", "host": "files.nordicsemi.com"} }
[2025-09-19T07:52:00.203Z] [14744] DEBUG - [rustls::client::hs] ALPN protocol is None
[2025-09-19T07:52:00.203Z] [14744] DEBUG - [rustls::client::hs] Using ciphersuite TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
[2025-09-19T07:52:00.211Z] [14744] DEBUG - [rustls::client::tls12] ECDHE curve is EcParameters { curve_type: NamedCurve, named_group: X25519 }
[2025-09-19T07:52:00.211Z] [14744] DEBUG - [rustls::client::tls12] Server DNS name is DnsName("files.nordicsemi.com")
[2025-09-19T07:52:00.508Z] [14744] DEBUG - [ureq_proto::client] Call<RecvResponse>
[2025-09-19T07:52:00.816Z] [14744] DEBUG - [ureq_proto::client] Call<RecvBody>
[2025-09-19T07:52:00.816Z] [14744] DEBUG - [ureq::run] Response { status: 200, version: HTTP/1.1, headers: {"date": "Fri, 19 Sep 2025 07:52:00 GMT", "content-type": "application/json", "content-length": "1750", "connection": "keep-alive", "<NOTICE>": "12 HEADERS ARE REDACTED"} }
[2025-09-19T07:52:00.816Z] [14744] DEBUG - [ureq_proto::client] Call<Cleanup>
[2025-09-19T07:52:00.816Z] [14744] DEBUG - [ureq::pool] Pool gone: PoolKey { scheme: "https", authority: files.nordicsemi.com, proxy: None }
[2025-09-19T07:52:00.817Z] [14744] INFO - [kms_common] Environment variable 'NRFUTIL_SDK_MANAGER_SDK_REMOTE_CONFIG_TOKEN' not found for token access
[2025-09-19T07:52:00.817Z] [14744] DEBUG - [ureq_proto::client] Call<Prepare>
[2025-09-19T07:52:00.817Z] [14744] DEBUG - [ureq::run] GET https://files.nordicsemi.com/******
[2025-09-19T07:52:00.822Z] [14744] DEBUG - [ureq::unversioned::resolver] Resolved: ArrayVec { len: 1, arr: [108.141.12.92:443] }
[2025-09-19T07:52:01.124Z] [14744] DEBUG - [ureq::unversioned::transport::tcp] Connected TcpStream to 108.141.12.92:443
[2025-09-19T07:52:01.131Z] [14744] DEBUG - [rustls::webpki::anchors] add_parsable_certificates processed 147 valid and 0 invalid certs
[2025-09-19T07:52:01.131Z] [14744] DEBUG - [rustls_platform_verifier::verification::others] Loaded 147 CA root certificates from the system
[2025-09-19T07:52:01.131Z] [14744] DEBUG - [rustls::client::hs] No cached session for DnsName("files.nordicsemi.com")
[2025-09-19T07:52:01.131Z] [14744] DEBUG - [rustls::client::hs] Not resuming any session
[2025-09-19T07:52:01.131Z] [14744] DEBUG - [ureq::tls::rustls] Wrapped TLS
[2025-09-19T07:52:01.131Z] [14744] DEBUG - [ureq_proto::client] Call<SendRequest>
[2025-09-19T07:52:01.131Z] [14744] DEBUG - [ureq::run] Request { method: GET, uri: https://files.nordicsemi.com/******, version: HTTP/1.1, headers: {"accept-encoding": "gzip", "user-agent": "ureq/3.1.0", "accept": "*/*", "host": "files.nordicsemi.com"} }
[2025-09-19T07:52:01.430Z] [14744] DEBUG - [rustls::client::hs] ALPN protocol is None
[2025-09-19T07:52:01.430Z] [14744] DEBUG - [rustls::client::hs] Using ciphersuite TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
[2025-09-19T07:52:01.430Z] [14744] DEBUG - [rustls::client::tls12] ECDHE curve is EcParameters { curve_type: NamedCurve, named_group: X25519 }
[2025-09-19T07:52:01.430Z] [14744] DEBUG - [rustls::client::tls12] Server DNS name is DnsName("files.nordicsemi.com")
[2025-09-19T07:52:01.738Z] [14744] DEBUG - [ureq_proto::client] Call<RecvResponse>
[2025-09-19T07:52:02.017Z] [14744] DEBUG - [ureq_proto::client] Call<RecvBody>
[2025-09-19T07:52:02.017Z] [14744] DEBUG - [ureq::run] Response { status: 200, version: HTTP/1.1, headers: {"date": "Fri, 19 Sep 2025 07:52:01 GMT", "content-type": "application/json", "content-length": "1044", "connection": "keep-alive", "<NOTICE>": "13 HEADERS ARE REDACTED"} }
[2025-09-19T07:52:02.017Z] [14744] DEBUG - [ureq_proto::client] Call<Cleanup>
[2025-09-19T07:52:02.017Z] [14744] DEBUG - [ureq::pool] Pool gone: PoolKey { scheme: "https", authority: files.nordicsemi.com, proxy: None }
[2025-09-19T07:52:02.018Z] [14744] INFO - [nrfutil_sdk_manager::sdk::package_index] Downloading SDK package index from: https://files.nordicsemi.com/artifactory/ncs-src-mirror/external/sdk-manager/index.json
[2025-09-19T07:52:02.018Z] [14744] DEBUG - [ureq_proto::client] Call<Prepare>
[2025-09-19T07:52:02.018Z] [14744] DEBUG - [ureq::run] GET https://files.nordicsemi.com/******
[2025-09-19T07:52:02.023Z] [14744] DEBUG - [ureq::unversioned::resolver] Resolved: ArrayVec { len: 1, arr: [108.141.12.92:443] }
[2025-09-19T07:52:02.356Z] [14744] DEBUG - [ureq::unversioned::transport::tcp] Connected TcpStream to 108.141.12.92:443
[2025-09-19T07:52:02.362Z] [14744] DEBUG - [rustls::webpki::anchors] add_parsable_certificates processed 147 valid and 0 invalid certs
[2025-09-19T07:52:02.362Z] [14744] DEBUG - [rustls_platform_verifier::verification::others] Loaded 147 CA root certificates from the system
[2025-09-19T07:52:02.362Z] [14744] DEBUG - [rustls::client::hs] No cached session for DnsName("files.nordicsemi.com")
[2025-09-19T07:52:02.362Z] [14744] DEBUG - [rustls::client::hs] Not resuming any session
[2025-09-19T07:52:02.362Z] [14744] DEBUG - [ureq::tls::rustls] Wrapped TLS
[2025-09-19T07:52:02.362Z] [14744] DEBUG - [ureq_proto::client] Call<SendRequest>
[2025-09-19T07:52:02.362Z] [14744] DEBUG - [ureq::run] Request { method: GET, uri: https://files.nordicsemi.com/******, version: HTTP/1.1, headers: {"accept-encoding": "gzip", "user-agent": "ureq/3.1.0", "accept": "*/*", "host": "files.nordicsemi.com"} }
[2025-09-19T07:52:02.659Z] [14744] DEBUG - [rustls::client::hs] ALPN protocol is None
[2025-09-19T07:52:02.659Z] [14744] DEBUG - [rustls::client::hs] Using ciphersuite TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
[2025-09-19T07:52:02.659Z] [14744] DEBUG - [rustls::client::tls12] ECDHE curve is EcParameters { curve_type: NamedCurve, named_group: X25519 }
[2025-09-19T07:52:02.659Z] [14744] DEBUG - [rustls::client::tls12] Server DNS name is DnsName("files.nordicsemi.com")
[2025-09-19T07:52:02.928Z] [14744] DEBUG - [ureq_proto::client] Call<RecvResponse>
[2025-09-19T07:52:03.276Z] [14744] DEBUG - [ureq_proto::client] Call<RecvBody>
[2025-09-19T07:52:03.276Z] [14744] DEBUG - [ureq::run] Response { status: 200, version: HTTP/1.1, headers: {"date": "Fri, 19 Sep 2025 07:52:03 GMT", "content-type": "application/json", "content-length": "16984", "connection": "keep-alive", "<NOTICE>": "13 HEADERS ARE REDACTED"} }
[2025-09-19T07:52:03.581Z] [14744] DEBUG - [ureq_proto::client] Call<Cleanup>
[2025-09-19T07:52:03.581Z] [14744] DEBUG - [ureq::pool] Pool gone: PoolKey { scheme: "https", authority: files.nordicsemi.com, proxy: None }
[2025-09-19T07:52:03.581Z] [14744] INFO - [toolchain_manager_core::sdk] Retrieving toolchains from file /home/akshay/ncs/toolchains/toolchains.json
[2025-09-19T07:52:03.581Z] [14744] INFO - [toolchain_manager_core::index] Downloading from https://files.nordicsemi.com/artifactory/NCS/external/bundles/v3/index-linux-x86_64.json
[2025-09-19T07:52:03.581Z] [14744] DEBUG - [ureq_proto::client] Call<Prepare>
[2025-09-19T07:52:03.581Z] [14744] DEBUG - [ureq::run] GET https://files.nordicsemi.com/******
[2025-09-19T07:52:03.587Z] [14744] DEBUG - [ureq::unversioned::resolver] Resolved: ArrayVec { len: 1, arr: [108.141.12.92:443] }
[2025-09-19T07:52:03.888Z] [14744] DEBUG - [ureq::unversioned::transport::tcp] Connected TcpStream to 108.141.12.92:443
[2025-09-19T07:52:03.894Z] [14744] DEBUG - [rustls::webpki::anchors] add_parsable_certificates processed 147 valid and 0 invalid certs
[2025-09-19T07:52:03.894Z] [14744] DEBUG - [rustls_platform_verifier::verification::others] Loaded 147 CA root certificates from the system
[2025-09-19T07:52:03.894Z] [14744] DEBUG - [rustls::client::hs] No cached session for DnsName("files.nordicsemi.com")
[2025-09-19T07:52:03.894Z] [14744] DEBUG - [rustls::client::hs] Not resuming any session
[2025-09-19T07:52:03.894Z] [14744] DEBUG - [ureq::tls::rustls] Wrapped TLS
[2025-09-19T07:52:03.894Z] [14744] DEBUG - [ureq_proto::client] Call<SendRequest>
[2025-09-19T07:52:03.894Z] [14744] DEBUG - [ureq::run] Request { method: GET, uri: https://files.nordicsemi.com/******, version: HTTP/1.1, headers: {"accept-encoding": "gzip", "user-agent": "ureq/3.1.0", "accept": "*/*", "host": "files.nordicsemi.com"} }
[2025-09-19T07:52:04.197Z] [14744] DEBUG - [rustls::client::hs] ALPN protocol is None
[2025-09-19T07:52:04.197Z] [14744] DEBUG - [rustls::client::hs] Using ciphersuite TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
[2025-09-19T07:52:04.197Z] [14744] DEBUG - [rustls::client::tls12] ECDHE curve is EcParameters { curve_type: NamedCurve, named_group: X25519 }
[2025-09-19T07:52:04.197Z] [14744] DEBUG - [rustls::client::tls12] Server DNS name is DnsName("files.nordicsemi.com")
[2025-09-19T07:52:04.502Z] [14744] DEBUG - [ureq_proto::client] Call<RecvResponse>
[2025-09-19T07:52:04.781Z] [14744] DEBUG - [ureq_proto::client] Call<RecvBody>
[2025-09-19T07:52:04.781Z] [14744] DEBUG - [ureq::run] Response { status: 200, version: HTTP/1.1, headers: {"date": "Fri, 19 Sep 2025 07:52:04 GMT", "content-type": "application/json", "content-length": "57395", "connection": "keep-alive", "<NOTICE>": "12 HEADERS ARE REDACTED"} }
[2025-09-19T07:52:04.781Z] [14744] INFO - [toolchain_manager_core::index] Get request to https://files.nordicsemi.com/artifactory/NCS/external/bundles/v3/index-linux-x86_64.json returned status code 200: OK
[2025-09-19T07:52:05.424Z] [14744] DEBUG - [ureq_proto::client] Call<Cleanup>
[2025-09-19T07:52:05.424Z] [14744] DEBUG - [ureq::pool] Pool gone: PoolKey { scheme: "https", authority: files.nordicsemi.com, proxy: None }
[2025-09-19T07:52:05.425Z] [14744] INFO - [toolchain_manager_core::index] Download finished
[2025-09-19T07:52:05.431Z] [14744] DEBUG - [toolchain_manager_core::install] Downloading version v3.1.1 from index
[2025-09-19T07:52:05.432Z] [14744] INFO - [toolchain_manager_core::index] Toolchain tarball /home/akshay/ncs/downloads/ncs-toolchain-x86_64-linux-b2ecd2435d.tar.gz already exists, checking if it has the correct sha512 checksum
[2025-09-19T07:52:08.295Z] [14744] INFO - [toolchain_manager_core::index] Previously downloaded file /home/akshay/ncs/downloads/ncs-toolchain-x86_64-linux-b2ecd2435d.tar.gz passed the checksum verification
[2025-09-19T07:52:19.863Z] [14744] INFO - [toolchain_manager_core::sdk] Retrieving toolchains from file /home/akshay/ncs/toolchains/toolchains.json
[2025-09-19T07:52:19.863Z] [14744] INFO - [toolchain_manager_core::sdk] Retrieving toolchains from file /home/akshay/ncs/toolchains/toolchains.json
[2025-09-19T07:52:19.863Z] [14744] INFO - [toolchain_manager_core] Registering the NcsToolchainConfig.cmake package
[2025-09-19T07:52:19.871Z] [14744] DEBUG - [toolchain_manager_core] CMake stdout: 
[2025-09-19T07:52:19.871Z] [14744] DEBUG - [toolchain_manager_core] CMake stderr: 
[2025-09-19T07:52:39.004Z] [14744] INFO - [toolchain_manager_core::sdk] Retrieving toolchains from file /home/akshay/ncs/toolchains/toolchains.json
[2025-09-19T07:52:39.632Z] [14744] ERROR - [nrfutil_sdk_manager::sdk::register] Failed to run 'west zephyr-export' in SDK directory.
Exit status: Some(1)
Stdout: 
Stderr: usage: west [-h] [-z ZEPHYR_BASE] [-v] [-q] [-V] <command> ...
west: unknown command "zephyr-export"; workspace /home/akshay/ncs/v3.1.1 does not define this extension command -- try "west help" and "west -vv status"

For your second check, I have my top dir as - /home/akshay/ncs/v3.1.1

0 Priyanka 7 months ago in reply to akshaybabloo

Hi Akshay,

Not sure why this happens,

You have the correct topdir, SDK is correctly downloaded, checksum verified and unpacked. We see no reason why west zephyr-export would fail. As established earlier it fails because west does not find zephyr-export subcommand which is implemented in /home/akshay/ncs/v3.1.1/zephyr/scripts/west_commands/.

Does you have access to github? It is not necessary to install with the sdk-manager.

When scrolling a bit down in the "Install SDK" choices in VS Code it is still possible to install directly from Github:

-Priyanka
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