• State Not Answered
  • Replies 14 replies
  • Subscribers 86 subscribers
  • Views 1842 views
  • Users 0 members are here
Attachments (0)
Nordic Case Info
  • Case ID: 350893
Options

PPK could not be recognized

Kyle Wang
My new PC could not find PPK in the power profile menu, even I installed different version nRF connect desktop or different Power Profile versions. I always could not find my hardware setting menu. 
Error indication: 
12:56:58.758
https://files.nordicsemi.com/artifactory/swtools/external/nrfutil/index/Error: Failed with exit code 1. Failed to bootstrap core functionality before executing command. Failed to download bootstrap tarball using config: bootstrap.json See the details below for further information on the error. Caused by: The system cannot find the path specified. (os error 3)
Could not find PPK2 setting menu in my Win11
  • 0 in reply to Benjamin

    yes, i have downloaded the file from https://files.nordicsemi.com/artifactory/swtools/external/nrfutil/packages/nrfutil/nrfutil-x86_64-pc-windows-msvc-8.0.0.tar.gz directly in the web browser?,  but the problem still exist, 

    2025-09-09T03:24:13.094Z INFO Initialising nrfutil module: device
    2025-09-09T03:24:13.129Z DEBUG Application data folder: C:\Users\yan.ceng\AppData\Roaming\nrfconnect\pc-nrfconnect-ppk
    2025-09-09T03:24:13.188Z DEBUG Sending event "ppk: running nrfutil device"
    2025-09-09T03:24:13.188Z DEBUG App pc-nrfconnect-ppk v4.0.0 (official)
    2025-09-09T03:24:13.188Z DEBUG App path: C:\Users\yan.ceng\.nrfconnect-apps\node_modules\pc-nrfconnect-ppk
    2025-09-09T03:24:13.188Z DEBUG nRFConnect 5.0.0, required by the app is (>=4.4.1)
    2025-09-09T03:24:13.188Z DEBUG nRFConnect path: C:\Users\yan.ceng\AppData\Local\Programs\nrfconnect\resources\app.asar
    2025-09-09T03:24:13.188Z DEBUG HomeDir: C:\Users\yan.ceng
    2025-09-09T03:24:13.188Z DEBUG TmpDir: C:\Users\yan.ceng\AppData\Local\Temp
    2025-09-09T03:24:14.693Z DEBUG Sending event "ppk: running nrfutil device"
    2025-09-09T03:25:42.020Z ERROR Error: Failed with exit code 1.
    Could not update package registry

    Caused by:
    0: failed to fetch `github.com/.../nrfutil-package-index`
    1: failed to send request: 操作超时
    ; class=Os (2).
    2025-09-09T03:25:42.020Z ERROR Error while updated nrfutil core
    2025-09-09T03:25:42.042Z DEBUG Sending event "ppk: running nrfutil device"
    2025-09-09T03:25:42.042Z DEBUG Sending event "ppk: running nrfutil device"
    2025-09-09T03:25:42.052Z DEBUG Sending event "ppk: running nrfutil device"
    2025-09-09T03:25:42.177Z INFO Using nrfutil-device core version: 7.7.1
    2025-09-09T03:25:43.247Z INFO Device Connected SN:000601022398
    2025-09-09T03:25:43.248Z INFO Getting serialport options from persistent store 000601022398.pc-nrfconnect-ppk
    2025-09-09T03:25:43.249Z DEBUG Sending event "ppk: device connected"
    2025-09-09T03:25:43.249Z INFO Device Connected SN:EB3C6961A90F
    2025-09-09T03:25:43.250Z INFO Getting serialport options from persistent store EB3C6961A90F.pc-nrfconnect-ppk
    2025-09-09T03:25:43.251Z DEBUG Sending event "ppk: device connected"
    2025-09-09T03:25:43.251Z INFO Device Connected SN:null
    2025-09-09T03:25:43.252Z DEBUG Sending event "ppk: device connected"
    2025-09-09T03:25:43.529Z INFO Using nrfutil-device version: 2.1.1
    2025-09-09T03:25:43.529Z INFO Using nrf-device-lib version: 0.17.5
    2025-09-09T03:25:43.529Z INFO Using nrfjprog DLL version: 10.24.0
    2025-09-09T03:25:43.529Z INFO Using JLink version: JLink_V8.18
    2025-09-09T03:25:43.529Z WARN Installed JLink version does not match the expected version (JLink_V7.94e)

  • 0 in reply to Tiny.zeng

    sorry, actuallly the error log does not affect the PPK recognition, now the ppk can be recognized , thanks！！！

  • 0 in reply to Benjamin
    16:04:02.031
    Initialising the bundled nrfutil device
    16:04:21.543
    Successfully installed nrfutil device version: 2.10.2
    16:04:24.239
    Using the bundled core version for nrfutil device: 8.0.0
    16:04:25.045
    Using nrfutil-device version: 2.10.2
    16:04:25.045
    Using nrf-device-lib version: 0.17.71
    16:04:25.045
    Using nrf-probe version: 0.38.0
    16:04:25.045
    Using JLink version: JLink_V8.18
    16:04:26.296
    Getting serial port options from the persistent store for C9FCEFCA6DB1.pc-nrfconnect-ppk
    16:04:26.297
    Device connected with the serial number C9FCEFCA6DB1
    16:05:08.299
    Selecting device with the serial number C9FCEFCA6DB1
    16:05:11.135
    Selected device with the serial number C9FCEFCA6DB1
    16:05:13.489
    Connected to the device with the serial number C9FCEFCA6DB1 and family: Unknown
    16:05:13.773
    PPK started
    16:05:13.773
    PPK opened
    16:05:20.009
    DUT ON
    Today I install PPK2 in my old win10 PC and update it in old PC, then install PPK2 in my new PC, it works well now, happy to see it. 
Related
Terms of service