nRF Connect for Desktop v5.2.0 not recognizing SEGGER J-Link

[Nathan Dixon]

I have a Power Profiler Kit II and have been using it for a few years without issue. I have been using it through the nrf Connect for Desktop software and the Power Profiler application. I recently updated the nRF Connect for Desktop to v5.2.0 and the Power Profiler to v4.3.1. In addition to this I updated my SEGGER j-link to V8.18. Since doing this the power profiler is unable to find the SEGGER J-Link V8.18 software. I get the following error message: 

The SEGGER J-link is installed in my C drive under C:\Program Files\SEGGER...

Is there a different location I need to install the SEGGER software so the nrf Connect for Desktop can find it? I have tried uninstalling and reinstalling both softwares multiple times with the same result. Any advice would be greatly appreciated. 

[SwRa]

Hi Nathan,

The location looks correct.. Ensure that you have added the J-Link executable to system path (environment variables). See the requirements: https://docs.nordicsemi.com/bundle/nrf-connect-desktop/page/download_cfd.html 

In case this does not work, I would suggest that you Uninstall all existing J-Link versions. Then reboot your PC and install only J-Link v8.18. Ensure the installation path is added to your system PATH. Then Start nRF Connect for Desktop and the Power Profiler app.

Regards,

Swathy