thing91x fingerprint ins no recognized

[ramy ezzat]

Hello,

After receiving thingy91x scanned the QR code on the prototype board i get the following message

Connection failed.

The fingerprint you have provided is not recognized, and we were unable to identify the device it belongs to.

Please double check that it is correct and try again.


registered a sim card
inserted the registered sim card
powered on the thingy91x, keeps blinking yellow

switched the onboard nrf91/53 switch
tried to check he nrfcloud page, same message

connected to nrf connect for desktop procedded with the quick start, same result

[ramy ezzat]

More on this 
when connected with nrf connect desktop, read the following

<inf> transport: Connecting to nRF Cloud CoAP with client ID: <client ID>
<inf> nrf_cloud_coap_transport: Request authorization with JWT
<err> nrf_cloud_coap_transport: Device not authenticated; reconnection required.
<inf> nrf_cloud_coap_transport: Authorization result_code: 4.01
<err> transport: nrf_cloud_coap_connect, error: -13, retrying
<inf> transport: Connecting to nRF Cloud CoAP with client ID: <client ID>
<inf> nrf_cloud_coap_transport: Request authorization with JWT
<err> nrf_cloud_coap_transport: Device not authenticated; reconnection required.
<inf> nrf_cloud_coap_transport: Authorization result_code: 4.01
<err> transport: nrf_cloud_coap_connect, error: -13, retrying

[dejans]

Hi, 

Connection failed.

The fingerprint you have provided is not recognized, and we were unable to identify the device it belongs to.

Please double check that it is correct and try again.

Which SIM card did you use when you got this message?
You can try to wait some longer time for activation. In addition, you could try to turn off/on your Thingy91X device.

Best regards,
Dejan

[ramy ezzat]

Hi,
Used onomondo, unfortunatly i cannot retry again, for now at least. One LED is missing and contacted the supplier for return and replace

[dejans]

Hi,

Thank you for this update. 
Hopefully, there will be no issues when you get your replacement board.

Best regards,
Dejan