nRF connect2.0 not working at all

[Pavan kumar]

Hii all,

Is there any one started using and succeed with nRF connect 2.0, I installed and open this app, and added two apps two this

After that I launched the app nRF cloud gateway surprisingly nothing happens It just showing a loading indicator but loads nothing

I tried to launch the app by connecting nRF 51 and 52 DKs but same thing with both apps

PS: I'm using windows 7 as my os can any one please suggest where I went wrong

EDIT1: I pressed the ctrl+shift+I to open developer console and I'm seeing following error

can anyone please figure out what was the problem

[Magne Rodem]

The error indicates that the application was not able to load one of the native modules. There could be multiple reasons for this.

First, verify that the file (pc-ble-driver-js-sd_api_v2.node) actually exists in the given directory. If the file exists, then it may not be able to load one or more required DLLs. In particular, you should check that Microsoft Visual C++ 2015 Redistributable (x86) is installed. This is bundled with the nRF Connect installer, but perhaps it did not install correctly, or it was removed some time after installation. Go to "Add or remove programs" in Windows, and check that it is listed there. In my case, the exact version is 14.0.23026.

If the file is there, and Microsoft Visual C++ 2015 Redistributable (x86) is installed, then you could debug this further with Process Monitor tool (technet.microsoft.com/.../bb896645). Apply filter ProcessName = nRF Connect.exe, start an app from nRF Connect, and watch what happens when it tries to read pc-ble-driver-js-sd_api_v2.node. If it is unable to find a DLL, it will show up with result NAME NOT FOUND.