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nrf52840 dongle can't send firmware with nrf-connect desktop


I have already pressed reset in the dongle, it was pulsing red. And when I write it allways says the same error.
I have done this experiment in Ubuntu 16.04 and Windows 10 and I got the same error.

Thx for your help.

PS: It is my first time working with a dongle... so it is possible that I have done some obvious errors.

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