nRF9160 DK Asset Tracker not reliably finding network

[ERIK]

I am having trouble getting the nRF9160 DK to find a network running the Asset Tracker than came in the device.  It appears to reset after 15 seconds of LED 3 blinking.  I can connect the LTE Link Monitor and watch it do that.  Secure Boot boots to Zephyr and then about 15 seconds approx later it says it failed (nrf_cloud_connect failed: 60) and starts all over again.  Really difficult and unreliable to get to the state of LED 3 and LED 4 both blinking.  Sometimes just stops with LED 3 lit solid.

I have had it connected a number of times, but not reliably. The SIM is registered.  This is making it difficult to get the things linked to my nRF Cloud account when I am having trouble even getting to the pattern entry portion of setting this up.

Is there an issue with the asset tracker that came in the device such that it won't connect?  Something else I might have going on?  I have not loaded anything different into the DK than what it came with.

Thanks,

Erik

[ERIK]

I think this thread has been superseded by case 222766.

https://devzone.nordicsemi.com/support/222766

Erik

[sumusu]

Hello,

I'm  having same kind of problems with nRF9160 and try the link above, but I get "The page isn’t redirecting properly".

Is the link private or the problem on my side?

I appreciate if you or someone could help.

thanks

sumusu

[ERIK]

I guess it was a private post.

There were some updates needed in the modem FW when I was having the issue.  I would suggest that you make sure all of your tools and SDK code are up to date.  Make sure you update your DK with the latest release of modem FW.  Build and program the app after all that.

Erik