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Issue on nrf52840 dk - First time use

Hi everyone, recenly I had adquired a nrf52840 dk for testing how to work the BLE module. The problem was that in the first attemp the nrfGo showed that message:

I have tried the following options : 

1- Use the recover button on nrfGo. Result : Nothing.
2- Use on console: nrfjprog.exe --recover -f nrf52 Result: Same message on nrfGo
3- Flashing on Segger Studio. Result: Same message nrfGo.

Any approach or help will be well received. Greetings.
 
 
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