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Not connecting to nRFCloud

Yano over 4 years ago

Hi, we have an nRF9160DK (0.8.3) and it does not connect to the nrfcloud.

We have updated to the latest firmware 1.0.0

We only have nb-iot here so we didn't use the iBasis sim, instead using a vodafone V-Sim (which is active).

Are we missing a step here?

Thanks

Top Replies

Didrik Rokhaug over 4 years ago in reply to Yano +1

Hi. The "http" commands should be run in the command line after installing httpie. <device ID> should be replaced with the device ID you get from the first command. However, if your device is not registered…
MJD093 over 4 years ago in reply to Yano +1

You would need to create an EC2 Instance and then edit the options to request an elastic IP for that instance. Information on how to set-up EC2 Instances and elastic IPs should be in the AWS documentation…

0 Martin Lesund over 4 years ago

Hello Ian,

Can you confirm that you get a connection with the network running at_client sample together with LTE Link Monitor?

(please share the log if you can)

For the asset_tracker sample have you configured the application to choose the NB-IoT network?

Please share log output when running the samples.

Best Regards,

Martin L.
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0 Yano over 4 years ago in reply to Martin Lesund

Hi Martin,

Where do I get the AT_client sample hex file? Can you send me a link?

Do we need to run this, change settings to NB-iot using AT commands (close down gracefully) and then re-load the nRFCloud example?

Thanks Ian
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0 Martin Lesund over 4 years ago
Hi Ian,

You should be able to build and flash the at_client sample following this tutorial.

For your convinience, I can attach the precompiled .hex here as well.at_clientDefault.hex

Use the command: nrfjprog --program at_clientDefault.hex -f nrf91 --sectorerase -r --verify

to flash the application, or just use the Programmer app in "nRF Connect for Desktop".

You should switch the modem to NB-IoT mode before you turn the modem ON.

Send the AT-Command:

AT%XSYSTEMMODE=0,1,0,0

before you turn ON the modem (AT+CFUN=1) to set the mode.

If you are going to set the network mode in the asset_tracker sample just add this in the prj.conf:

CONFIG_LTE_NETWORK_MODE_NBIOT=y

or do it directly in SES --> Project --> Configure nRF Connect SDK project

Click configure, then build and flash.

Best Regards,

Martin L.
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0 Yano over 4 years ago in reply to Martin Lesund

Hi Martin,

We get an error when we use the command.

Do we need to do something else?

I tried to use AT+CFUN=0 and then it takes the command?

See log below.

Thanks

Ian

2019-07-10T08:31:29.359Z INFO Application data folder: C:\Users\Ian\AppData\Roaming\nrfconnect\pc-nrfconnect-linkmonitor
2019-07-10T08:31:29.433Z DEBUG App pc-nrfconnect-linkmonitor v1.0.0 official
2019-07-10T08:31:29.433Z DEBUG App path: C:\Users\Ian\.nrfconnect-apps\node_modules\pc-nrfconnect-linkmonitor
2019-07-10T08:31:29.433Z DEBUG nRFConnect 3.0.0 is supported by the app (^3.0.0)
2019-07-10T08:31:29.433Z DEBUG nRFConnect path: C:\Users\Ian\AppData\Local\Programs\nrfconnect\resources\app.asar
2019-07-10T08:31:29.433Z DEBUG HomeDir: C:\Users\Ian
2019-07-10T08:31:29.433Z DEBUG TmpDir: C:\Users\Ian\AppData\Local\Temp
2019-07-10T08:31:42.196Z INFO Modem port is opened
2019-07-10T08:31:42.200Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-07-10T08:31:42.246Z DEBUG modem << +CFUN: 4\x0D\x0A
2019-07-10T08:31:42.248Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:31:42.268Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-07-10T08:31:42.311Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:33:10.885Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-07-10T08:33:10.888Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:33:32.389Z DEBUG modem >> AT%XSYSTEMMODE=0,1,0,0\x0D\x0A
2019-07-10T08:33:32.394Z DEBUG modem << ERROR\x0D
2019-07-10T08:33:32.396Z ERROR Error: AT%XSYSTEMMODE=0,1,0,0
failed
2019-07-10T08:39:07.834Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-07-10T08:39:07.838Z DEBUG modem << +CFUN: 1\x0D\x0A
2019-07-10T08:39:07.846Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.847Z DEBUG modem >> AT+CGSN=1\x0D\x0A
2019-07-10T08:39:07.855Z DEBUG modem << +CGSN: "352656100110413"\x0D\x0A
2019-07-10T08:39:07.856Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.859Z DEBUG modem >> AT+CGMI\x0D\x0A
2019-07-10T08:39:07.864Z DEBUG modem << Nordic Semiconductor ASA\x0D\x0A
2019-07-10T08:39:07.865Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.868Z DEBUG modem >> AT+CGMM\x0D\x0A
2019-07-10T08:39:07.872Z DEBUG modem << nRF9160-SICA\x0D\x0A
2019-07-10T08:39:07.873Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.876Z DEBUG modem >> AT+CGMR\x0D\x0A
2019-07-10T08:39:07.880Z DEBUG modem << mfw_nrf9160_1.0.0\x0D\x0A
2019-07-10T08:39:07.881Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.882Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.0.0] SerNr: 352656100110413
2019-07-10T08:39:07.884Z DEBUG modem >> AT+CEMODE?\x0D\x0A
2019-07-10T08:39:07.888Z DEBUG modem << +CEMODE: 2\x0D\x0A
2019-07-10T08:39:07.889Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.894Z DEBUG modem >> AT%XCBAND=?\x0D\x0A
2019-07-10T08:39:07.903Z DEBUG modem << %XCBAND: (1,2,3,4,5,8,12,13,14,17,18,19,20,25,26,28,66)\x0D\x0A
2019-07-10T08:39:07.905Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.909Z DEBUG modem >> AT+CMEE?\x0D\x0A
2019-07-10T08:39:07.912Z DEBUG modem << +CMEE: 0\x0D\x0A
2019-07-10T08:39:07.913Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.917Z DEBUG modem >> AT+CMEE=1\x0D\x0A
2019-07-10T08:39:07.923Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.926Z DEBUG modem >> AT+CNEC?\x0D\x0A
2019-07-10T08:39:07.929Z DEBUG modem << +CNEC: 0\x0D\x0A
2019-07-10T08:39:07.930Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.933Z DEBUG modem >> AT+CNEC=24\x0D\x0A
2019-07-10T08:39:07.938Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.942Z DEBUG modem >> AT+CGEREP?\x0D\x0A
2019-07-10T08:39:07.946Z DEBUG modem << +CGEREP: 0,0\x0D\x0A
2019-07-10T08:39:07.947Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.950Z DEBUG modem >> AT+CGDCONT?\x0D\x0A
2019-07-10T08:39:07.956Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.958Z DEBUG modem >> AT+CGACT?\x0D\x0A
2019-07-10T08:39:07.961Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.964Z DEBUG modem >> AT+CGEREP=1\x0D\x0A
2019-07-10T08:39:07.967Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.972Z DEBUG modem >> AT+CIND=1,1,1\x0D\x0A
2019-07-10T08:39:07.976Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.982Z DEBUG modem >> AT+CEREG=2\x0D\x0A
2019-07-10T08:39:07.986Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:07.990Z DEBUG modem >> AT+CEREG?\x0D\x0A
2019-07-10T08:39:07.996Z DEBUG modem << +CEREG: 2,2,"FFFE","FFFFFFFF",7\x0D\x0A
2019-07-10T08:39:07.997Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:08.001Z DEBUG modem >> AT%CESQ=1\x0D\x0A
2019-07-10T08:39:08.006Z DEBUG modem << OK\x0D\x0A
2019-07-10T08:39:08.010Z DEBUG modem >> AT+CESQ\x0D\x0A
2019-07-10T08:39:08.016Z DEBUG modem << +CESQ: 99,99,255,255,255,255\x0D\x0A
2019-07-10T08:39:08.017Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:08.026Z DEBUG modem >> AT%XSIM=1\x0D\x0A
2019-07-10T08:39:08.032Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:08.035Z DEBUG modem >> AT%XSIM?\x0D\x0A
2019-07-10T08:39:08.040Z DEBUG modem << %XSIM: 1\x0D\x0A
2019-07-10T08:39:08.042Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:08.046Z DEBUG modem >> AT+CPIN?\x0D\x0A
2019-07-10T08:39:08.051Z DEBUG modem << +CPIN: READY\x0D\x0A
2019-07-10T08:39:08.052Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:08.060Z DEBUG modem >> AT+CPINR="SIM PIN"\x0D\x0A
2019-07-10T08:39:08.073Z DEBUG modem << +CPINR: "SIM PIN",3\x0D\x0A
2019-07-10T08:39:08.074Z DEBUG modem << OK\x0D\x0A
2019-07-10T08:39:08.077Z DEBUG modem >> AT+CIMI\x0D\x0A
2019-07-10T08:39:08.081Z DEBUG modem << 901280990314292\x0D
2019-07-10T08:39:08.082Z DEBUG modem << \x0A
2019-07-10T08:39:08.082Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:08.083Z INFO IMSIdentity: 901280990314292
2019-07-10T08:39:26.046Z DEBUG modem >> AT+CFUN=0\x0D\x0A
2019-07-10T08:39:26.073Z DEBUG modem << ERROR\x0D\x0A\x00
2019-07-10T08:39:26.074Z ERROR Error: AT+CFUN=0
failed
2019-07-10T08:39:26.074Z DEBUG modem << %CESQ: 255,0\x0D\x0A
2019-07-10T08:39:26.080Z DEBUG modem << %XSIM: 1\x0D\x0A\x00
2019-07-10T08:39:26.086Z DEBUG modem << %XSIM: 0\x0D\x0A\x00
2019-07-10T08:39:26.095Z DEBUG modem >> AT+CPIN?\x0D\x0A
2019-07-10T08:39:26.107Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:39:26.110Z DEBUG modem >> AT+CIMI\x0D\x0A
2019-07-10T08:39:46.122Z ERROR getInternationalMobileSubscriber() failed: Error: 'AT+CIMI
' timed out
2019-07-10T08:39:46.123Z DEBUG modem >> AT%XSYSTEMMODE=0,1,0,0\x0D\x0A
2019-07-10T08:39:47.126Z ERROR Error: 'AT%XSYSTEMMODE=0,1,0,0
' timed out
2019-07-10T08:39:47.130Z DEBUG modem >> AT%XSYSTEMMODE=0,1,0,0\x0D\x0A
2019-07-10T08:39:48.131Z ERROR Error: 'AT%XSYSTEMMODE=0,1,0,0
' timed out
2019-07-10T08:39:48.136Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-07-10T08:39:49.137Z ERROR Error: 'AT+CFUN=1
' timed out
2019-07-10T08:41:03.353Z INFO Modem port is opened
2019-07-10T08:41:03.356Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-07-10T08:41:03.368Z DEBUG modem << +CFUN: 4\x0D\x0A
2019-07-10T08:41:03.369Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:03.373Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-07-10T08:41:03.415Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:20.758Z DEBUG modem >> AT%XSYSTEMMODE=0,1,0,0\x0D\x0A
2019-07-10T08:41:20.766Z DEBUG modem << ERROR\x0D\x0A\x00
2019-07-10T08:41:20.768Z ERROR Error: AT%XSYSTEMMODE=0,1,0,0
failed
2019-07-10T08:41:28.314Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-07-10T08:41:28.319Z DEBUG modem << +CFUN: 1\x0D\x0A
2019-07-10T08:41:28.323Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.325Z DEBUG modem >> AT+CGSN=1\x0D\x0A
2019-07-10T08:41:28.334Z DEBUG modem << +CGSN: "352656100110413"\x0D\x0A
2019-07-10T08:41:28.335Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.339Z DEBUG modem >> AT+CGMI\x0D\x0A
2019-07-10T08:41:28.345Z DEBUG modem << Nordic Semiconductor ASA\x0D\x0A
2019-07-10T08:41:28.346Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.353Z DEBUG modem >> AT+CGMM\x0D\x0A
2019-07-10T08:41:28.357Z DEBUG modem << nRF9160-SICA\x0D\x0A
2019-07-10T08:41:28.358Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.360Z DEBUG modem >> AT+CGMR\x0D\x0A
2019-07-10T08:41:28.368Z DEBUG modem << mfw_nrf9160_1.0.0\x0D\x0A
2019-07-10T08:41:28.369Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.370Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.0.0] SerNr: 352656100110413
2019-07-10T08:41:28.372Z DEBUG modem >> AT+CEMODE?\x0D\x0A
2019-07-10T08:41:28.376Z DEBUG modem << +CEMODE: 2\x0D\x0A
2019-07-10T08:41:28.376Z DEBUG modem << OK\x0D
2019-07-10T08:41:28.384Z DEBUG modem >> AT%XCBAND=?\x0D\x0A
2019-07-10T08:41:28.393Z DEBUG modem << %XCBAND: (1,2,3,4,5,8,12,13,14,17,18,19,20,25,26,28,66)\x0D\x0A
2019-07-10T08:41:28.394Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.402Z DEBUG modem >> AT+CMEE?\x0D\x0A
2019-07-10T08:41:28.406Z DEBUG modem << +CMEE: 0\x0D\x0A
2019-07-10T08:41:28.407Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.410Z DEBUG modem >> AT+CMEE=1\x0D\x0A
2019-07-10T08:41:28.418Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.423Z DEBUG modem >> AT+CNEC?\x0D\x0A
2019-07-10T08:41:28.427Z DEBUG modem << +CNEC: 0\x0D\x0A
2019-07-10T08:41:28.428Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.434Z DEBUG modem >> AT+CNEC=24\x0D\x0A
2019-07-10T08:41:28.438Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.441Z DEBUG modem >> AT+CGEREP?\x0D\x0A
2019-07-10T08:41:28.450Z DEBUG modem << +CGEREP: 0,0\x0D\x0A
2019-07-10T08:41:28.451Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.454Z DEBUG modem >> AT+CGDCONT?\x0D\x0A
2019-07-10T08:41:28.457Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.460Z DEBUG modem >> AT+CGACT?\x0D\x0A
2019-07-10T08:41:28.468Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.471Z DEBUG modem >> AT+CGEREP=1\x0D\x0A
2019-07-10T08:41:28.474Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.484Z DEBUG modem >> AT+CIND=1,1,1\x0D\x0A
2019-07-10T08:41:28.488Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.491Z DEBUG modem >> AT+CEREG=2\x0D\x0A
2019-07-10T08:41:28.494Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.502Z DEBUG modem >> AT+CEREG?\x0D\x0A
2019-07-10T08:41:28.507Z DEBUG modem << +CEREG: 2,4,"FFFE","FFFFFFFF",7\x0D\x0A
2019-07-10T08:41:28.509Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.521Z DEBUG modem >> AT%CESQ=1\x0D\x0A
2019-07-10T08:41:28.524Z DEBUG modem << OK\x0D\x0A
2019-07-10T08:41:28.532Z DEBUG modem >> AT+CESQ\x0D\x0A
2019-07-10T08:41:28.537Z DEBUG modem << +CESQ: 99,99,255,255,255,255\x0D\x0A
2019-07-10T08:41:28.538Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.542Z DEBUG modem >> AT%XSIM=1\x0D\x0A
2019-07-10T08:41:28.545Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.553Z DEBUG modem >> AT%XSIM?\x0D\x0A
2019-07-10T08:41:28.557Z DEBUG modem << %XSIM: 1\x0D\x0A
2019-07-10T08:41:28.558Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.561Z DEBUG modem >> AT+CPIN?\x0D\x0A
2019-07-10T08:41:28.568Z DEBUG modem << +CPIN: READY\x0D\x0A
2019-07-10T08:41:28.569Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.573Z DEBUG modem >> AT+CPINR="SIM PIN"\x0D\x0A
2019-07-10T08:41:28.585Z DEBUG modem << +CPINR: "SIM PIN",3\x0D\x0A
2019-07-10T08:41:28.586Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.590Z DEBUG modem >> AT+CIMI\x0D\x0A
2019-07-10T08:41:28.594Z DEBUG modem << 901280990314292\x0D
2019-07-10T08:41:28.594Z DEBUG modem << \x0A
2019-07-10T08:41:28.595Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:41:28.596Z INFO IMSIdentity: 901280990314292
2019-07-10T08:41:57.546Z DEBUG modem >> AT%XSYSTEMMODE=0,1,0,0\x0D\x0A
2019-07-10T08:41:57.555Z DEBUG modem << ERROR\x0D\x0A\x00
2019-07-10T08:41:57.556Z ERROR Error: AT%XSYSTEMMODE=0,1,0,0
failed
2019-07-10T08:42:12.339Z DEBUG modem >> AT+CFUN=0\x0D\x0A
2019-07-10T08:42:12.381Z DEBUG modem << ERROR\x0D\x0A\x00
2019-07-10T08:42:12.382Z ERROR Error: AT+CFUN=0
failed
2019-07-10T08:42:12.382Z DEBUG modem << %CESQ: 255,0\x0D
2019-07-10T08:42:12.402Z DEBUG modem << %XSIM: 1\x0D\x0A\x00
2019-07-10T08:42:12.405Z DEBUG modem << %XSIM: 0\x0D\x0A\x00
2019-07-10T08:42:12.408Z DEBUG modem >> AT+CPIN?\x0D\x0A
2019-07-10T08:42:13.732Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:42:22.116Z DEBUG modem >> AT%XSYSTEMMODE=0,1,0,0\x0D\x0A
2019-07-10T08:42:22.129Z DEBUG modem << OK\x0D\x0A\x00
2019-07-10T08:42:26.365Z DEBUG modem >> AT+CFUN=1\x0D\x0A
2019-07-10T08:42:26.376Z DEBUG modem << OK\x0D
2019-07-10T08:42:31.132Z DEBUG modem >> AT+CFUN?\x0D\x0A
2019-07-10T08:42:31.140Z DEBUG modem << OK\x0D\x0A\x00

0 Martin Lesund over 4 years ago in reply to Yano
Hi Ian,
You have to send the command before the modem turns ON.

You can turn the modem to offline mode and then change it, like described in the documentation.

AT+CFUN=4 AT%XSYSTEMMODE=0,1,0,0 AT+CFUN=1

If you turn the modem OFF (at+cfun=0) then you cannot turn the modem on. You then need to power cycle the board.

Best Regards,

Martin L.
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