Problem adding Thingy:91 in the nRF Cloud

[T1mS_]

Hello,

I try to add a Thingy:91 to the nRF Cloud after I received it today. The sim card got's activated without a problem. When I try to key in my IMEI and the Pin which is printed on the label I receive this error: "There was an error adding your device. It wasn't found. Is it connected?"

How to solve this and add the device to my account?

[Heidi-Irene Harvey Sollie]

Hi! 

Can you confirm that the Thingy:91 is on and the LED is blue and blinking.

Best regards,

Heidi

[T1mS_]

Hi Heidi, 

I think it is more like a blue-withe breathing in a two seconds on and around 5 seconds off interval. 

[Heidi-Irene Harvey Sollie]

Mine blinks for under a second with 2 seconds off interval. Have you put the sim card in the sim card holder?

[T1mS_]

Sim-Card is in the sim card holder, device is turned on for at least 5 minutes and only breathes in the above described  interval.

But look for yourself:

[Heidi-Irene Harvey Sollie]

Hm, okay. 

Sorry for these question but just to double check:

You are sure you put in the corret IMEI number and PIN number (six digits)?

And you have not flashed any other code to the Thingy?

[T1mS_]

After I received it I put in a usb cable, cause I thought I might have to charge the battery before I have to time to set the device up. But I didn't flashed anything to it.

I tried to add the device around 5 times. I'm pretty sure that I can't put it in wrong 5 out of 5 times 

Is the cloud connection mandatory to use the device?

[Heidi-Irene Harvey Sollie]

No, the cloud connection is not mandatory to use the device.

It's just the easiest platform we have for interacting with it. 

Could you send me the IMEI, PIN and version of your Thingy:91?

[T1mS_]

IMEI: 

PIN: 

Version: 1.0.0   2019.28

[Heidi-Irene Harvey Sollie]

Is this where you get the error message?

[T1mS_]

Yes. :)

[Heidi-Irene Harvey Sollie]

And just do double check again, you are sure you have activated the SIM Card, see image below.

 

You can check if you have done this by adding the SIM ICCID again. You should get the error message The SIM "[numbers]" is already linked to your account.