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nRF Connect for Desktop v3.2.0 not working

Mark Q

Hello,

I am running nRF Connect for Desktop v3.2.0 on Win10 64-bit machine.  Everytime I launch an applet, such as Power Profiler, I get a new blank window and nothing happens.  This happens with all the applets:

I have tried uninstalling/reinstalling but the problem persists.  Please advise.

Thanks in advance,

Mark

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  • 0

    Hi Mark

    Does v3.1.0 work or not for you? The ctrl+R suggestion usually worked after a few times I was told. If you don't get into the apps it's hard to get any debug info. Have you tried removing and uninstalling nRFConnect completely and check if there are any "residual" files from nRFConnect still on your computer? 

    Best regards,

    Simon

Reply
  • 0

    Hi Mark

    Does v3.1.0 work or not for you? The ctrl+R suggestion usually worked after a few times I was told. If you don't get into the apps it's hard to get any debug info. Have you tried removing and uninstalling nRFConnect completely and check if there are any "residual" files from nRFConnect still on your computer? 

    Best regards,

    Simon

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  • 0 in reply to Simonr

    Hello,
    I have installed v3.3.0 and I am having the same problem.  Can you inform how to completely remove the installation including residual files?  I will then reinstall v3.3.0 and see if that clears it up.  I have tried this before but want to ensure that I am removing the residual files.

    Thanks,
    Mark

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