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Installing Command Line Tools 10.4.0 fails on MacOS (10.14.6)

Installing the new nRF-Command-Line-Tools_10_4_0_OSX.pkg fails on MacOS (10.14.6). The installer gets to the summary stage and displays an error "please contact the supplier".

Installing the 10.3.0 in the same way succeeds.

Pertti

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Vidar Berg over 4 years ago in reply to Anders Nelson +2 verified

Please try to install nrfjprog v10.5.0 if you still see the issue. This release included some improvements that might be relevant to this. And if that doesn't help you may also try to install Jlink v.6…
Anders Nelson over 5 years ago in reply to tesc +1 suggested

I installed v10.3.0 but now I'm getting an error saying my version of the Jlink DLL is too old. I removed the later Jlink version and ran the Jlink installer that came with the NRF tools, but running the…
Anders Nelson over 4 years ago in reply to Vidar Berg +1 suggested

Yes I was using a JLink clone but I'm surprised nrfjprog checked the serial number, again considering the log implies it's not interested in the serial number. I just bought a JLink EDU and the chain…

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0 hqtk over 5 years ago

I'm getting the same error. I have managed to install 0.3.0, but when I run "west flash" I get this wonderful message:
ERROR: Installed nrfjprog is too old for the device. Please upgrade nrfjprog
ERROR: to a more recent version.
ERROR: command exited with status 2: nrfjprog --program /Users/haq/thingy91/manifest/build/zephyr/merged.hex -f NRF91 --snr 960058144 --sectorerase

I am on a mac, tested with west 0.6.0 and 0.6.3
nrfjprog version: 10.3.0
JLinkARM.dll version: 6.44e
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0 Pertti Kasanen over 5 years ago in reply to hqtk

The error messages of nrfjprog are currently so bad that it is almost funny.

"Installed nrfjprog is too old for the device. Please upgrade nrfjprog" does not really mean that the version is wrong.
It could mean that you have another programmer connected and it gets confused, or that the nRF91 you are trying to flash is not powered on. It might even mean that it does not have the modem software or boot loader installed...
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0 hqtk over 5 years ago in reply to Pertti Kasanen

Thank you so much, I have been installing and uninstalling all kinds of versions to see which permutations that could work. I only have one programmer, modem is latest version and I do get a boot message in serial monitor.

Only fails when I try to flash..

Guess I'll just wait until someone fixes this upstream
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0 Fredrik over 5 years ago in reply to hqtk

I'm having the same problem, and found that flashing through the nRF Connect for desktop Programmer application works. It's not a permanent fix, but may help you get something onto your nRF91 board.
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0 Fredrik over 5 years ago in reply to hqtk

I'm having the same problem, and found that flashing through the nRF Connect for desktop Programmer application works. It's not a permanent fix, but may help you get something onto your nRF91 board.
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0 tesc over 5 years ago in reply to Fredrik
Hi,

From what I can tell, all of the issues mentioned thus far in this thread are due to one or more of three known issues:

Issue with installing nRF Command Line Tools (original topic of this thread.)

Issue with running nrfjprog on certain platforms (e.g. ERROR: nrfjprog.ini not found. Please reinstall nrfjprog.)

Issue with connecting nRF91 to the debugger. (As seen e.g. in this DevZone answer.)

We are currently working on fixing all of those.

Regards,
Terje
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